Montana City Plumbing & Heating

Hired this place to install new plumbing lines, install toilets, showers, etc & install a water softener during a remodel. They flooded the house TWICE due to botched work by MT city plumbing. The first time was because they didn’t hook up the softener right and that caused our basement to flood. 3 weeks later, our upstairs flooded and the basement AGAIN. This was due to incorrectly installing a water line to a toilet. When we brought the first flood to their attention and asked for insurance info to file a claim, they accused us of trying to benefit from them? Wow really? We had thousands of dollars worth of personal items destroyed and all the flooring and drywall we had just finished installing had to be torn up. Then, to have it flood again 3 weeks later is not okay. This “business” is NEVER a place I would recommend to anyone. Would give ZERO stars if I could.

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Mike, the plumber, was wonderfully efficient and pleasant, had the parts for the icemaker & installed a new flex line to replace the old brittle plastic tubing. He not only fixed the icemaker leak, but he then fixed a problem with the toilet--one of those "as long as you're here" problems, since the whole thing didn't take 15 minutes, much less an hour.

Having had Montana City Plumbing do the work on our house when it was built, about 6 years ago, we thought that if something had been installed wrong that they would come out and correct that mistake for free. That was not the case. They charged us for the part that was left out as well as the labor costs to install it. It was their fault in the beginning and they should have stood by their work. In addition they charged us travel time for two calls because they did not have the part required with them on the first trip out. The second trip should have been without charge. We tried to communicate this to them, but got not satisfaction. They ignored us and charged an arm and a leg for the work that they did. Too bad, as I will now go with, and recommend to others, a different plumbing company.

We contracted for the work in fall 2010 wanting to get in on the tax incentives. After not hearing from them for 2 months we got in contact with them in December and were told that work wouldn't start until spring 2011. (no tax advantage). Work started but the boiler they quoted us on would not work because they hadn't properly measured the cheminy (this after they tore out our old boiler) we had no choice but to go with a different, less energy efficient model that has a fan to force ventilation. The fan is VERY noisy and uses electricity to add to our heating bill. Further a special part had to be made which added to our bill because again, they hadn't properly inspected everything when they made the quote. To make matters even worse. In March 2012 we discovered a leak in one of the fittings, we called them because they did the install and assumed they would stand by their work. WRONG! they fixed the leak (it wasn't sealed properly according to the guy who came out) but we got a bill for $75!! I spoke to them and they said the they didn't care if it was due to their workmanship it was out of their labor warranty period. NEVER, NEVER, NEVER use these guys!!