Heaven's Best, started in 1983 by Cody Howard, is an international carpet cleaning company based out of Rexburg, Idaho. The reason we started Heaven's Best is because we saw a need for a different type of carpet cleaning, one that wouldn't take days or even hours to dry. Unlike most carpet cleaning processes, which are done through water-extraction, Heaven's Best uses a special technique that allows for faster drying times.
Description of Work: Very nice couple that own their own business, but the machine they use to clean carpets was very poor. Their machine doesn't actually pick up any dirt, but instead uses a brush to scrub the carpet fibers only. |Afterwards, I thought I would try my personal, cheap carpet cleaner on just a small patch. The water from the one patch I cleaned, looked as if my carpets were never cleaned at all and not only that but where I had cleaned was visibly cleaner by at least 5 times. I attempted to talk to the owners, but all I got was their voice mailbox. I left a message stating that there was an issue I would like to discuss, but did not receive a call back. Not wanting to spend another $250 getting my carpets cleaned again from another company, I cleaned them again myself. |I have a high end carpet and will never trust to that type of cleaning again.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0
$240
Donna A.
11/2015
5.0
carpet cleaners, upholstery cleaning
 + 0 more
Excellent service. We have three dogs and our carpets looked brand new when he was finished. One of our dogs had thrown-up on our sofa and although I cleaned it myself with an over-the-counter spray there were still stains; Heaven's Best cleaned it and now that also looks brand new. The cleaning also smelled fresh and clean and took away a slightly musty smell present in the basement.
Description of Work: Cleaned wall-wall carpeting, sofa, and area rugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
Response from Heaven's Best Carpet Cleaning
Thank you for the opportunity to clean your carpet and furniture. We strive to do the best cleaning possible and appreciate your confidence in us.
Gene G.
05/2015
5.0
carpet cleaners
 + -1 more
unknown
Description of Work: Gravy was spilled on a dining room chair. I requested that Heaven stop by to examine the damage and take it to their shop if necessary. They cleaned it at our home, did an excellent job and the chair looks good as new. I would use them again without question.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Pat K.
04/2015
5.0
carpet cleaners, upholstery cleaning
 + 0 more
unknown
Description of Work: They cleaned the carpet in living room, dining room, upper hallway and stairs and cleaned a large sofa. I was very pleased with their work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Barbara H.
02/2015
5.0
carpet cleaners
 + -1 more
unknown
Description of Work: Cleaned carpet. Amazing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chandra C.
08/2014
5.0
carpet cleaners, upholstery cleaning
 + 0 more
I have lived in Bozeman since 1999 and have used several carpet cleaning services over the years. Heaven's Best of Bozeman is by far the best I have ever used. Don and Steve were professional and took the time to do a thorough job. For the time spent and bases covered, the price was not bad at all! I will definitely be using them going forward.
Description of Work: Cleaned/Scotch guarded a couch, loveseat, & recliner; Cleaned carpets in living room, hallway, set of stairs and traffic areas in family room, 4 bedrooms, master closet. Scotch guarded living room, hallway; Cleaned 5 area rugs of various sizes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$485
Response from Heaven's Best Carpet Cleaning
Thank you very much for the great review you gave us. Sorry im so late responding but was having some technical difficulties. We appreciate you taking the time to write a review of our company. By the way the CDs were great and as a musician myself I was quite impressed! Thank you very much!
Michele B.
06/2014
5.0
carpet cleaners
 + -1 more
Mark and Renae were very professional, something that has been lost along the way with a lot of businesses. They came in and introduced themselves, evaluated what needed to be done, and went right to work. They are a great team and I highly recommend them!!!!
Description of Work: Cleaned living room and stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Laura S.
03/2014
5.0
carpet cleaners
 + -1 more
Spent extra time getting wax out of the carpet. Very thorough and conscientious work.
Description of Work: Cleaned two bedrooms with old berber carpet and stains.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$190
Response from Heaven's Best Carpet Cleaning
Thank you! It was a pleasure serving you. Mark
Lee C.
02/2014
5.0
carpet cleaners
 + -1 more
Did a great job. Well above any carpet cleaners in the past. Attention to detail was great. Thanks!!!
Description of Work: Clean carpets with many pets stains.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
steve C.
12/2013
4.0
carpet cleaners
 + -1 more
I had 2 other carpet cleaners attempt to clean the carpet to remove the pet odor. After multiple attempts each prior cleaner said the carpets would have to be replaced. Heaven's Best stayed on the job until the odor was eradicated.
Description of Work: Performed carpet cleaning to remove pet odor.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Joni O.
11/2013
5.0
carpet cleaners
 + -1 more
Prompt setting up bid visit.. On time. Friendly and knowledgable. Showed up on time for actual appointment. Carpets look fantastic, look new.. got stain out in workout room nicely. Excellent value. Nice guys as well.
Description of Work: Whole house carpet cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$330
Troy M.
08/2013
5.0
carpet cleaners
 + -1 more
Showed up a little late but was very professional and friendly. Did an excellent job for the price and I would use them again.
Description of Work: Cleaned carpets in bedrooms as well as staircase
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$60
Response from Heaven's Best Carpet Cleaning
Thank you for taking the time to give us a review and for trusting us to clean your carpets. Sorry we were a little late!
Alain K.
08/2013
5.0
carpet cleaners
 + -1 more
Awesome, they were prompt and courteous.
Description of Work: Cleaned carpets
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Bonnie F.
07/2013
5.0
carpet cleaners
 + -1 more
Heaven's Best was able to come out and provide an estimate the same day I called, arriving during the time window we had agreed upon. They were very professional and courteous taking the time to explain the cleaning process and fee schedule. Provider called the day of the appointment to confirm the time and then arrived approximately 30 minutes later than discussed. This slight inconvenience was more than made up for by the quality of the work. Carpets were heavily soiled in some areas and had pet stains. The process included vacuuming, cleaning, raking and removing the stains/odors. Carpets dried very quickly and looked great! I would definitely use them again.
Description of Work: Cleaned carpet and removed pet stains
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$400
Jennifer H.
06/2013
5.0
carpet cleaners
 + -1 more
Excellent service - responded to my request for a quote quickly, showed up on time for the appointment, and did a great job cleaning the carpets. No muss, no fuss. Would definitely utilize in the future.
Description of Work: Cleaned the carpet in living room and stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Dottie F.
06/2013
5.0
carpet cleaners
 + -1 more
I have used this company several times over the last few years and they always do an exceptional job in providing great service. They are considerate of my time and always punctual. If for some reason they will be late (only once) they called and explained the situation. They always leave my carpets spotless, and that can sometimes be quite a job as we live with a labrador who has oily hair and lays near us all the time. Mark has even gotten on hands and knees to ensure any questionable areas are as clean as possible. Their service is commendable and the employees are lovely and respectful people. I do have a Hoover carpet cleaner which I use sometimes too, but usually use the professional folks a couple times a year as they do better than I.
Description of Work: Clean large wall to wall carpet and a large imported wool rug from Africa.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Heaven's Best Carpet Cleaning
Thank you so much! We enjoy serving you!
Pat G.
01/2013
5.0
carpet cleaners
 + -1 more
This was a carpet cleaning service for my mom. Steve arrived right on time and got right to work. We had moved most of the furniture ourselves (though he did not ask us to) in order that he could start immediately. He cleaned the living room first, moved on to the den and bedroom, then finished with the hall. He moved back the larger pieces that we couldn't handle. He was very pleasant. We observed that when he took calls from other prospective customers, he was very pleasant and did his best to fit them in. For their age, the carpets look very nice. We would definitely use Heaven's Best again.
Description of Work: Steve vacuumed and cleaned the livingroom, bedroom/bath, den and hall carpets
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Terry N.
11/2012
5.0
carpet cleaners
 + -1 more
Great service and very professional! I made a phone appointment about a week in advance. Don arrived exactly at the scheduled time. Reviewed the areas to be cleaned and immediately started to work. We have a pet and there were a few stains to be addressed as well as pet hair that he cleaned also. Don's attention to the detail level of cleaning was excellent. He made sure that every area was finished before moving on to the next. We will definitely use their services again. Can't say enough good about the quality service and professional manner of Heaven's Best!
Description of Work: Deep carpet cleaning of main living areas, stairs and family room and hallway. Various areas cleaned of pet stains.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Pat N.
04/2012
5.0
carpet cleaners
 + -1 more
I live in a small condo. The serviceman came and gave me an estimate, which was about the same as two others I got, but I was more impressed with his description of the process than with the others. When performing the actual cleaning, he was prompt, thorough, and extremely courteous. I thought I got great service!
Description of Work: I live in a small condo. The serviceman came and gave me an estimate, which was about the same as two others I got, but I was more impressed with his description of the process than with the others. When performing the actual cleaning, he was prompt, thorough, and extremely courteous. I thought I got great service!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Heaven's Best Carpet Cleaning
Thank you for using Heaven's Best. It was a pleasure working with you!
Lisa J.
02/2012
3.0
carpet cleaners
 + -1 more
The areas that are stained or show regular use, still remain dingy looking. I was hoping for a cleaner look and could have obtained the same results using my Bissell cleaner. There were additional costs for a protectant to be applied after cleaning but I chose not to do this; as I felt this was not necessary as our carpet is cleaned regularly with the Bissell and already the cost was more than I was hoping for. Overall the carpet looked okay and smelled nice but I was somewhat dissappointed. Because I do not have this done often, I was expecting better results.) but I am a bit of a perfectionist.
Description of Work: The carpet was cleaned using a method that is almost dry. The formula used is non toxic and I appreciated this. The furniture was moved (except for some very heavy pieces) and they cleaned the carpet.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$350
Response from Heaven's Best Carpet Cleaning
We try very hard to take care of our customers giving each job our personal attention. It concerns us very much to have someone less than very happy with our services. Please give us another chance to win your confidence with us.
John H.
11/2011
5.0
carpet cleaners
 + -1 more
Punctual, and a good job. Nice people to work with.
Description of Work: Carpet clean - 2 levels
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
Response from Heaven's Best Carpet Cleaning
Thank you so much for using our services!
dana O.
04/2011
5.0
carpet installation, carpet cleaners
 + 0 more
Answered my email request for a quote promptly. Within 24 hours of initial contact, my carpets were being cleaned. Very professional organization. The carpets are AMAZING--i have 2 large puppies... I'm very impressed with their overall performance. I will be using them in the future!
Description of Work: Cleaned all carpets and remove pet stains... It looks like new carpet!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Heaven's Best Carpet Cleaning
Thank you!!!! We appreciate your business very much!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Carpet Sales and Installation,
Oriental Rug Cleaning,
Ceramic Tile
FAQ
Heaven's Best Carpet Cleaning is currently rated 4.8 overall out of 5.
Heaven's Best Carpet Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Heaven's Best Carpet Cleaning offers free project estimates.
Yes, Heaven's Best Carpet Cleaning offers eco-friendly accreditations.
No, Heaven's Best Carpet Cleaning does not offer a senior discount.
No, Heaven's Best Carpet Cleaning does not offer emergency services.
No, Heaven's Best Carpet Cleaning does not offer warranties.
Heaven's Best Carpet Cleaning offers the following services: Carpet Cleaning. Hardwood Floor Cleaning. Rug Cleaning. Tile & Grout Cleaning. Upholstery Cleaning. Leather Cleaning. Spot Removal. Oriental Rug Cleaning. Air Duct Cleaning. Dryer Vent Cleaning.
Sell, Repair, & Install Flooring. Water & Fire Restoration.