Harvey's Plumbing & Heating

The tech refused to wear a mask. There is no regard for the safety of the crew or customers.

Great. They answered all mt questions and did such a nice job..very clean and neat...I wanted the best and feel they provided that

Technician recommended the water heater be replaced. He reported that it was 17 years old when in fact it is only 9 years old and still under warrantee. Company offered an apology grudgingly, after I pointed out how easy it was to find the correct information. I was charged the full price with a clear understanding that there will be no discount.

We have both radiant heat and forced air. I have used Harvey's several times over the past three years we have owned the house. Built in 2006, several heating and plumbing items need repair and replacing (it was just time). Easy to schedule an appointment, and the techs show up on time, giving me a prescribed 30 minute call heads up that they were on their way. On two occasions when the radiant heat quit, Justin was able to walk me through several check items to see if we could fix or identify the issue without them coming out - saving me money. Twice I took photos of control panels and gauges on a smart phone and emailed to Justin so he could see what the problem was while we were on the phone, and also make sure the tech arrived with the appropriate parts saving them coming out to Gateway and then having to go back and retrieve a part from the shop. Three different techs have been here and each was a specialist in the various issues (plumbing, radiant heat systems/boiler, forced air system). Each of the techs arrived exactly on time, were very polite, knew what they were doing, quickly confirmed/identified the problem, and because we had gone over the issues with photos on the phone, arrived with replacement parts. Each time they cleaned up immaculately. Their emergency service is great ( our heat went out on a Sunday) and works the same way with the tech walking through the problem on the phone before coming out. Harvey's is not the cheapest, but not the most expensive, either. But their service and knowledge of both radiant heat and forced air systems and fixtures, including older boilers and furnaces, pumps, etc., as well as the he latest, high efficiency systems is top notch.

unknown

unknown

unknown

We had an issue with a rental unit that had froze up. We called Harvey's Pand H and they took care of the problem billed fairly and when I questioned the cost of a piece of equipment they explained the difference in Home Depot material and professional quality material. One of the reasons of the failure was because we had purchased a cheap part from Lowes. I would trust them to do the job correct again. They made a few suggestions that lowered the monthly bill a bit and in all was a great experience. Thank you Bob, Justin and the rest of Harvey's team.

I chose their bid because they seemed to be the nicest. The bid was for @4500.00. I bought a few of the things they were WAY overcharging for (1000.00 for a water heater I bought for 300.00) Things like that. So I should have saved money right? NO! I fired them before the job was even over. They hadnt hooked up the plumbing for the tub or anything, and with me buying several things to keep the cost down, and NOT even doing everything that was on the original bid-6,000.00. Will never use them again, or refer them to anyone.

fine

They did everything well. I would recommend them and I would use them again.