J & L Industries LLC

Description of Work: I had made arrangements on a lawn mower, through the warranty provider {Power Plus} of Tractor Supply in Laurel, MT to have a tune up and see why the electric starter would only work once during usage. On 5/12/2014, I took the mower to J & L. First flag, nothing was provided to me to identify the machine as being ours. About a month later, John had called to inform me that because of the abuse of the mower had gone through, the warranty would not be honored. He quoted $249 to repair the carburetor and the front wheels needed to have the gears replaced because we had stripped them. I told him, how can this be? There are only myself and Helene, we are 55 and 61 years old, we take care of our stuff. I told him to go ahead and fix it. I called a couple weeks later to see if the mower was ready to pick up. John said he had to order a carburetor and it was on back order. Then he rudely told me, when it was ready to pick up he would call me. After June went by, I called to see what was going on. He told me that the starter was shot and fly wheel was missing teeth. There was 11 part houses that carry this part and they were all on back order in China. He informed me that he tried to get Power Plus to cover for parts with the warranty. I asked him if he had the right machine. He avoided the question and asked what I wanted to do. I told him to put it back together. Then he bad mouth the product, Cub Cadet mower engine would last maybe 2 more years because the engine is built in China. After picking up the mower, I went to use it. It started and I was able to mow a short distance, then it would die. I pull the cord, it started and I continue a short distance then it would die. On the fourth time of this, the pull cord, it came out and would not go back inside. I called John and to this day he has not returned the called.