Benjamin Franklin Plumbing

Excellent work and products...as well as great communication!

Great

They showed up within the time frame they gave me and were personable and professional.

very knowledgeable polite explained everything to me

Everyone was great to work with. Mark and Chris did a great job. I would definitely hire again.

I know you have to make money, but to clear a clog seemed a little much. I guess that I m just a cheep skate. Very pleased with you getting here and cleaning out the drain in a timely manner. Thank you

Came right out the same day , friendly plumber who showed me exactly what he did and why . Used the high quality parts I asked for .

Excellent service

Mark was on time, very professional and problem solved were nobody else could figure the problem out.

Steep weekend service fee

Very prompt and polite.

Quick to respond and do the job

Ben Franklin was hired to clean out a main line. Five days later it had backed up again. I called Ben Franklin about the problem and was told there was no warranty on the work and it would be another service call. A second service was hired to either redo or complete the initial job which was accomplished at only 37% of the cost of Ben Franklin's service call. I had wanted to wait to make a better informed opinion about the failure of the first service call but there seems to a desperation by Ben Franklin and Home Advisor to have this review now.

Great installer

They charge about $250-$300/hour. My bill was over $900 for about 3 hours of work time. I knew the cost and agreed to it but didnt expect it to go down like it did. Had hired them to install a toilet closet flange and he did not bolt it down just glued it to the down pipe. He told me it didnt need to be bolted but I could do it if I wanted to. The plumber made some comments about maybe the toilet drain line wasnt draining well (it was never used, new old construction 1985). I said maybe he should snake it since there isnt a toilet it would be quick...he responded by informing me that if he got that equipment out of his van he has to charge me an extra fee (it was something ridiculous like $200 but I cant remember the exact amount because it made me so angry since he had initially brought it up). I declined as he said if there is a problem I could just pull the toilet later and rent a snake/auger myself. They do not charge for the initial site consultation, but the final invoice shows that is part of the overall cost which isnt mentioned when the bid is offered. The waterlines appear well done and the quality of work is good. The front office staff are friendly and professional. Finally, he demanded payment before he would leave and my wife was out with the checkbook. The whole thing with this company could have been a more customer oriented experience. I can do everything I hired this company to do but since I am a disabled veteran and its getting harder for me to do this kind of work around the house, my wife and I finally hired some work out and have mixed feelings about doing it again.

All contacts were professional, courteous, knowledgeable and prompt. I felt the cost was reasonable.

Overall class act. Owners contact, picture of tech prior to appt., techs expertise and solution were top-notch. Very efficient.

Very Courteous, prompt. We had a problem with the stove the next morning and the owner came out to look at the problem

Despite me being wishy-washy about solution, they were very patient, professional and efficient

Good job!

They let you know who is coming to your residence with a picture of tech

We had a staged project requiring two visits. Technician was accommodating and very friendly.