Acorn Plumbing & Htg LLC

I went on a cleaning binge & decided to remove the shower handles to get rid of mineral buildup. When I removed the caps I discovered that the screw securing the handle to the cold water valve had rusted out. Additionally, a DIYer before me had apparently replaced one of the valve stems with a generic brand...hot & cold water valve stems were different. I actually 1st contacted another "national brand" plumber to give an estimate, but he didn't know what brand the parts "might be", didn't want to replace just the valve stems, and wanted instead to upsell the job to replace pipes, valves + more...estimate was near $900. I called Acorn--a LOCAL company-- and one of their plumbers was kind enough to stop by to assess the situation & identify the likely brand of the parts needing replacement. He then picked up the parts and replaced them at LESS THAN 1/3 the cost of the other guy's scheme.

Great. They checked it out, told us the hot water heater was fine, but old and that it looked okay, and the new sink was a quick fix

unknown

He arrived as scheduled and did a great job.

Did a great job, and was surprised at how fast the work was done.

Acorn was very professional and efficient. They worked as a team, got the jobs done quickly and were very knowledgeable and helpful. They diagnosed our problem with our water heater and we plan to have them replace it within several weeks.

unknown

unknown

unknown

unknown

Acorn Plumbing was prompt and up front. They looked at the pump and pressure tank told us the system would need to be replaced. Then they estimated the cost they gave us a reasonable range and then managed to come in under the estimate. Their follow-up on the work was also prompt. We had two very minor leaks appear after the initial work was complete and they came out as soon as they could and fixed the problem. Their customer service and understanding of what needed to be done were top notch! Thanks!

Used a "powered" snake to get to the blocked area...appx 25' into the system

Appointment scheduled for 1:00pm, but did not show until almost 1:55pm. Worked performed was good, but spent almost more time looking for parts than actually doing the work. Had been told I could have him use my materials to save money, these were all together and available, but he decided to use his, and then billed for the parts as well as the time looking for parts. Also asked when scheduling appointment, if travel time would be billed, was informed that since they did quite a bit of work in my town there would not be a travel charge, would only be billed for actual time at location. When I received bill it was for 45 minutes more than he was here, and when asked about it I was informed that they bill from time that they left last job. He did adjust 30 minutes off the bill. (Thank you)

unknown

We were pleasantly pleased with the courteous and professional manner in which this plummer conducted his business. He was efficient with his time, yet responsive to our questions. Also, the cost was reasonable.

Water heater was not providing hot water. Called Acorn early in the day...tech was here within 1 hour. Diagnosed situation; was advised by fone by a more senior technician to check outside vent for obstruction (I had not idea of such requirement). Vent was obstructed by plastic bag from neighbor. Removed---back to normal. Short work on short notice...on time and not over-priced!

.

They responded very quickly, arrived on site, retrieved the part and installed it all within 3.5 hours total. They were responsive, knowledgeable, and effective in solving my problem.

They fixed it.

He was so rude I never called them back. I haven't been scolded since I was 5--good grief!

I was satisfied with the price and work of Acorn Plumbing and would use them again.

I called 5 different service providers and left a message. Acorn was the only one that called me back. So obviously they got the job. The were prompt to come out and access the situation and make a recommendation and set up a time to install a new water heater.

I called the office in the middle of the afternoon the day after the 4th of July (a Friday) about a leak in our water heater. We heard back from them the first thing Monday morning. They fit us into the schedule that day. They accurately diagnosed our problem and replaced our water heater, including hauling away the old water heater. The repairman was very kind and knowledgable.

It DIDN'T go , at least with this provider. He was unwilling to come "wast his time" to give me an estimate. Only took what I described over the phone and estimated it would cost "no more than $1000". Found a young man who is a pipefitter in the oilfields that was willing to tackle the job for a dinner out for he and his wife. It turned out fine, didn't have to get a new stool, no longer leaks, all for about $75!

We have worked with this company multiple times over the past years and have continued to be very satisfied with all aspects of their work. I would recommend them highly.