DUCELLO'S APPLIANCE REPAIR

your service was unhelpful

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The last visit on Thursday the 4th of December 2014, the display area and right portion of an almost brand new (2013) upgraded gas range had been damaged by tenants. I contacted Brittnie (sp?) at Ducello's and provided the model number. To save a trip, she asked if I would take a picture on my cell phone and send to her so they could replace the part without a visit, which saved me money. She ordered the parts which were difficult to find and back ordered. She also knew the repair had to be made within 30 days of the tenant moving out (per Montana Law). It took almost 30 days for this part to arrive (extremely rare...). When the part arrived, she had Brent come out and replace it. I don't believe any other appliance repair shop would care about a schedule we needed to keep (law-security deposit), but they did and worked hard to make sure the repair happened. Ducello's have repaired washers and dryers, stoves, refrigerators for us and always treated us reasonably. I was telling the girls at American Bank about how wonderful Ducello's was when I was in the bank yesterday. One of the ladies said her mother (who recently passed) wouldn't allow any other appliance repair people in her home, and she lived in ENNIS, MT. That's a little bit of a drive. I am grateful that we still have small and professional businesses in the Gallatin Valley that we can truly count on and actually build relationships with. This business treats its customer's the way businesses here did 100 years ago. They care about the customer! Things have changed in the Gallatin Valley and it's a relief to know we still have businesses like this to provide good, Old Fashioned Service. Thank you to Brent and the wonderful staff at Ducello's. Deborah... PS: I LOVE ANGIES LIST!

unknown

I had observed a negative review on another web site and was initially reluctant to use them as a result. I found the bad review to not be accurate in regard to my experience. Brent and Toby were great!

They do terrific. My stove was shot; there was nothing they could do for it, but they didn’t string me along. They were totally straight up about it. They showed up on time and they gave me good advice on what kind of stove to look for to replace it with. They were really professional and efficient.

I thought that was a very reasonable price, considering the fridge I was getting fixed. They have great service, and great service people. They are also very prompt. I will use them again.

Steve gave me very great advice over the phone.