DONALD ALLRED HEATING AND AIR

April 2024 we had a Donald Alred technician come to check our heating unit, located in our attic, that had gone out. The tech was up there about 10 minutes and said he fixed it, and left. The weather changed the following day to 80°'s and we switched to using the air-conditioning. Unbeknownst to us the tech had bumped the tube that drains the air-conditioning condensation out of place and water started coming up through our floors within 3 days of him being here. We shut the water off to the house but it kept flooding. Flooding almost our entire downstairs before we could get an inspector out who finally found the cause and we got it stopped. It cost us our deductible, months of grief, having the flooring and more ripped out throughout our home, destroyed a bathroom, having to have our entire downstairs packed up and move out for construction and so much more. We only asked Donald Alred Heating & Air to pay our deductible since it was completely their technician's fault that our home flooded and caused us almost 50K in damages, personal property losses and restoration. Donald Alred heating & air refused. Claiming they had done an investigation and determined they were not at fault. (Anyone surprised?!) There was no investigation. They did not come to the house to see where the water had pooled, they did not contact the restoration company as to the source of the damage, didn't contact the city building inspector, didn't contact the leak detection specialist the insurance sent out, they never even called us. No one else had been in our attic, and no doubt, their negligent tech caused the issue that caused our home to flood.

It went very well. The repair tech was on time and completed the job on initial visit. Very professional and discussed potential long term issues with my aging unit.

He's an A, he's super.

They come over, look at the unit, put Freon in it (at $90.00 a pound) and leave. Eight-five to three hundred dollars every visit. The last time the guy stood looking at the unit and tells up we have a leak and they will need $3600 to replace it. Why didn't he tell us that two years ago?! We have been paying them for visits that would not have been necessary if we had done this sooner. They have never tried to fix anything just stand there looking at it and guessing.

Allred Heating and Cooling did a great job. Chris gave me a good price, the installers were very efficient and courteous. Chris came by to inspect the job when there were done. I couldn't ask for a better experience. Highly recommended!!

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When I asked for a quote, The owner, Chris came over to look at the house and what was involved. He was there for over an hour explaining and educating me on how an air conditioner works and why I needed certain things. I told him that my daughters have allergies and he recommended the clean effects that acts as an electrical field to zap any pollen or dust 1 micron or larger. I was really impressed how personable he was during the visit. Also he explained to me why I needed two returns (one on either side of the house). Everyone else wanted to put a return in every room or one in the center of the house. Being an engineer myself, I agreed with Chris and really liked his style. During the whole build, his whole crew was very professional and on time. They did their work and cleaned up after themselves (more than I can say for my other trades). They treated my house as if it was theirs and that really impressed me. After the install was finished and we were int he house a week, we had a little drip on one of the pipes coming from the air handler. I called their shop and the dispatcher (who happens to be his mom) said they would have someone right over. With in an hour, they had their truck over and a technician looking at the problem. I am very pleased with their work as a total package! It is a great family business that deserves your business. I give them an A rating!!!

It was a great experience the price was not outrageous for the service.

Very professional in every way. Very fast replacement, total cleanup, and gave a very good demonstration of how to operate the new unit. A part went out on the new unit and they quickly replaced it at no charge. I highly recommend this company.

The installation crew arrived as scheduled. The were well spoken, neatly dressed and very professional. They inspected all the existing air duct work and repaired any problems. They quickly and efficiently removed the old unit and installed the new unit. I watched them work and they answered my questions as they went. When they completed the job they instructed me in the proper operation of the unit and ensured all materials were removed. When they left you would not have known they had been there except now the whole house was the same temperature. The next day Mr. Allred telephoned to make arrangements to inspect their work and ensure I was pleased with the system. Mr. Allred arrived as scheduled and inspected the installation. He found one screw missing which he immediately replaced.

They replaced the old unit with a new more efficient one. The whole crew came in and removed the old unit and installed a new one in just a few hours. When they left, the job was complete and the house was cleaned so you could not even tell there had been anyone in the house. Very pleased with them and would recommend them to anyone.

Our house's three hvac units were replaced by Donald Allred Heating & Air who was not the original installer when we had the home built in 1993. I picked his company because of his reputation in the community (I have lived in Tupelo my whole life) and also his business reputation (I am retired as a commercial banker).

I phoned him. He came-over. He inspected. He gave me an estimate. I accepted it. He did the work the next day. He removed all trash.

It went well when they arrived. It was in the hottest part of the season and I was not the only one in the area needing service. When my turn came though, the crew were efficient, personable and finished quickly. They cleaned up behind themselves, leaving no mess but only cool air finally flowing through the house.

They did not charge me anything. They were very good. I would use them again in the future.

Units had to be ordered and arrived as quoted. Installation began on time. Problem with one of the units - not the size specified, but both units were installed, and the correct unit reordered. Once the correct unit arrived (about a week later), the incorrect unit was uninstalled and the correct unit was installed.

Went fine. Donald and his firm are top notch.

I called them for an estimate in New Albany. Their estimate was twice the charge that I received from another company and they didn't arrive when they said. When I called to find out where they were I was told that they were just very busy and they treated me like I was rude for asking why they were late. If you can't make it when you say you will, then just say so! And if you are too busy to do the work, then don't double the price!

The response was marvelously quick. They promised the repairman to be there between 8:00 am and 10:00 am, and he arrived at 8:30 am(after some understandable trouble locating the residence). He was cheerful and friendly. He checked the compressor unit, which was found to have frozen up. As he had to let it defrost before checking further, he said he would return later in the day to check it. He came back around 1:00 pm, and found it was still frozen. At that time he had a round with a nest of wasps that had set up shop in the covered exterior water faucet he was going to flush out the unit with. But he was prepared for that with insecticide, and said he would come back again after the insects were dead. He returned around 5:00 pm, and flushed the unit thoroughly and checked it. The compressor seemed to be fine, so he instead turned to the thermostat inside the house. It was found to be defective, and he surprised me by asking if I preferred to handle replacement myself (which would allow me to choose the exact model I wanted instead of the standard selection he had available, and would also allow me to repaint where the new thermostat would go). I decided working air was more important, and he put the new thermostat in. All told, he charged around $185 for the call, which was much less than I was expecting. Allred was a referral by my mother, who recently had extensive work done on her system by them and reported being quite pleased. I certainly will be using them in the future.

On a Saturday afternoon, our heat pump stopped working properly. On the suggestion of a coworker, We called Allred for a service call. The owner of the company arrived within an hour and a half and diagnosed a failed contactor on the outdoor unit. I watched as he performed the repair. He powered the unit up after the repair, checked and adjusted the freon level, and I wrote him a check for $165. Unfortunately, an hour later, our unit failed again. Another telephone call, and a half hour later, the owner of the company was again in our backyard. De-powered the unit, inspected, and found a poor wiring connection that wasn't observed before. Fixed, reassembled, and re-powered, the unit started cooling properly. One hour after that, the unit quit for good. After a brief phone conversation, we scheduled a time for the replacement of the entire unit - outdoor and indoor. Replacement arrived two days later, and a quick, courteous, and professional crew had it installed in less than one day. That evening, the owner of the company arrived to inspect their work, and give a brief introduction to the new unit. I was pleased with the installation, pleased with the performance, and appreciated the fact that the installers left no trace that they were there. Not even a dirty footprint. The owner gave me back the original $165 I paid for the first service call. All in all, a little pricey, but I am confident I made the right choice.