A-1 Roofing & Home Repair

Very professional

I sent the company an email asking for an estimate on repairing a leak in my roof. They contacted me and asked for additional information. A gentlemen called me and said that he was on his way to fix the roof. Once I told him I just wanted an estimate he said Oh I thought we were fixing the roof. Since then I have not heard back from him or the company. He was on his way as long as I was going to get the work done, but once I said I wanted an estimate he never showed up. I tried calling him again and he never answered the phone. I would not recommend this company to anyone.

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replaced what needed replacing.

We received excellent service, with great timing, and for a reasonable cost.

Quick to respond to give estimate. Explained work needed and gave options for matterial to use. Made repairs that needed to be done. They even came back after final payment to verify that I was happy and touched up spots that had cosmetic issues.

I had several roof leaks, and had called other roofers in the area. I only had 2 show up, due to it being such a small job. The first guy wanted me to install a whole new roof, and mine was less than 1

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They cleaned up very well. You could not even tell they had been here. They did an excellent job. They had a sale going on at the time so I feel like we got a good price. They were an excellent company and I would use them again.

The experience went well. Both Jill and Ben with his crew do good work, they have been helpful with any questions or concerns I have ever had.

I was very pleased with all the quality of work and personal experience. We had damage from katrina and part of our roof was new and the other old and with the insurance they would not cover the new and A 1 roofing worked with us and we were able to get the architectural shingles on the whole roof. All work was done in a timely manner and clean up was perfect. I would never use anyone else. They have also replace all the boots on our house and they are still great. I have seen plenty of their work throughout our neighborhood and NO ONE has anything bad to say about this company.

I had several shingles blown off of the ridge of my home during a strong storm. I called A-1 Roofing & Home Repair, and the lady, Jill that answered the phone was very nice. She explained to me that they had several calls due to the same storm system, and that it would be a couple of days before they could come to repair my roof. That was ok, since the rain was over. The next day the owner called and was on his way to repair my roof damage. He had a crew of about 5 men. They were all very polite and professional. They repaired the shingles that were blown off the ridge and were finished in just a little while. They were reasonably priced. A few months later, we experienced strong winds during another storm. I had a huge section of shingles blown off of the front of my home. This was in a different area of the house. I called A-1 again, and Jill remembered me by name! She said that the crew was in the area and would be able to stop by later the same evening. They did, as promised. The owner was the one who came out both times to my home. Again, the professionalism was to be commmended. The crew worked quickly to repair the problem area. I was so thankful, because there was a chance for more rain. The fee the second time was a little higher than the first time, appoximately $300.00.

The initial roofing experience went well. I was very impressed. I had an addition put on my house. They only put a new roof on the existing structure. They did not install parts of the roof properly. They charged me for this but didn't actually do it. Every time it rained the roof leaked. I called them to inform them of this and I couldn't get them to fix it. I had to hire another company to take pictures and tell me what the problem was. I then called A-1 when another roofer was repairing my roof. I had him speak to Jill from A-1 and she became upset with him when he was just trying to explain what the problem was. She was furious that I had the competition out. She finally agreed to reimburse me for the fee I had to pay the other roofer. I had to pay him $232. They have yet to pay. I have called Jill and left several messages and a letter. All communications to her have gone unanswered since June 2011. I feel like they are just dodging me. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ UPDATE: Red flag number 1: Please notice how convenient the other two reports just happen to be filed after the one and only report that was filed by me. I was the first client to post on Angie List. Please notice the dates of the other reports are coincidentally just days AFTER I filed mine....interesting..... After reading the provider's response, I was very appalled. Flabbergasted has a totally new meaning here. 99% of the response is untrue. Why even give a quote on a job without seeing it.....mistake number one. Maybe that played a role in me be charged for another bundle of shingles...outside of the contract quote/price. I never harrassed them. I was only following up, only to be either avoided most times or "put off" the other times, using the phone numbers willfully and voluntarily provided to me, apparently to empty promises. She told me she only cut checks on Fridays, and that she would reimburse me at that time and put it in the mail. After waiting SEVERAL Fridays is what prompted me to follow up, in the event the check got lost in the mail. That is when one of the lame excuses about a "death in the company" and the "office being closed" started to surface. It's so sad that current and future business (and potential customers) has been severed due to a business who refused to reimburse a meager $232. SHe lied! She did promise to pay me for the repairs. And, in defense of the awesome roofer who successfully fixed the leak, he never yelled at her. She yelled at him. She was clearly furious at the innocent roofer who she referred to as "competition." I am proud to say that the "competition" did solve my problem for only a couple hundred dollars caused by someone else who had been paid several thousands of dollars. Sure, beware of the "sweet song and dance" that they will lay on you---after all, it's exactly what got me burned. I only wish there was a way that I could post the actual saved voice mail message that was left on my phone. It's sad when a people have to be dishonest and not be true to their word. In a nutshell, without going into anymore details, I will NEVER use this company again, nor would I reccomend this company to anyone. And, thanks JCS Roofing Service in Aberdeen, MS for being honest and professional---thanks for a job well done!