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Appliance Doctor

Appliance Repair, Heating and Air Conditioning, Air Duct Cleaning,

About us

We take pride in our work and strive to provide you with unsurpassed customer service. We know that when you’re satisfied with the service you receive, you’ll tell your friends, family and coworkers. That’s why we want all of our customers to know that Bienvenu is on your side when it comes to your family’s comfort and indoor air quality.

Business highlights

36 years of trusted experience
Emergency Services Offered

Services we offer

Air Duct & Dryer Vent Cleaning. Heating & Air Conditioning. Water Heaters.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.648 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
4%
3
0%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 26-48 of 48 reviews

Lawrence H.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
The installation went fine.
Description of Work: A complete heat pump replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

andrew K.
06/2016
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Came out and said it would require $1,800.00 to repair our home A/C. After the tech left, I noticed he did not put everything outside together properly (a fuse). I put it back correctly and the air started to work better. The tech called the next morning to see if he could come out and do the job. when I said I was getting another opinion, he hung up upset. I Called Oak Grove air for a 2nd opinion. Oak Grove repaired it for $102 and it's still working great. Honestly did not place comments on Angie's because they were so dishonest I felt they may retaliate. Our homeowners assoc has been made aware as well as out security company.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Appliance Doctor
Customer safety is our first priority , the unit in question had a weak compressor with a weak motor winding . As a result the compressor capacitor had failed. The wiring harness was melted due to the over amping of the compressor . Changing the capacitor is only fixing the symptom and not the major underlining problem. The system is not safe to operate and a potential fire hazard. Anyone that has dealt with us knows we try our best to educate our customers, unfortunately the owner was not present during the service call and i have to believe he didn't get the information as clear as he should have. That is something that we will continue to work on .

John H.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Lawrence H.
07/2015
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
unknown
Description of Work: I had a new system installed. The installation went well. They were very professional. Would use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

JENNIFER B.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired washer which was not draining correctly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

kay C.
03/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: My Speed Queen washer started making a terrible noise the night before my college boy was coming home for spring break with a pile of laundry on Friday. I called early Fri morning and they had an appointment time for 11:30 which worked with my lunch schedule. He arrived promptly at 11:30 and assessed the machine. He went to get the part to fix it (a pump I think & a belt) but unfortunately the part would need to be ordered. He called to tell me & was very apologetic. I offered to go ahead & pay his service call, but he said that wasn't necessary. The part store told him the parts would be in on Monday, but he warned me that they often didn't come in to the following day. Sure enough, the part arrived on Tuesday. He came out & fixed the machine at the time we decided upon. The machine has been working great every since. |I appreciate his honesty about the amount of time until the part came in . He was quick and knowledgeable. Would definitely use him again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Ed M.
10/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replace motherboard on GE Profile refrigerator

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$385

Gary B.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Called for a/c check before summer weather. Discovered issues with the lines contributing to inefficiency that would have led to total breakdown. Very personal, professional and results oriented. Customer for life.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Antonio T.
07/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Service HVAC system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Elizabeth B.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Great service. Changed out thermostat. Rewired old wiring. Checked both units. Changed filters. Gave estimate on |Additional repairs needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$279

cristian G.
05/2014
1.0
appliance repair
  + -1 more
Very very bad
Description of Work: Nothing

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$300

Response from Appliance Doctor
“Thanks for the review but after further review we have no records of servicing this address , we believe this was left on our profile by mistake. There is another company with a similar name to ours and we believe this was for them. We are working with Angie’s List to make sure that this review gets to the correct company”.

Sheri D.
02/2014
5.0
appliance repair
  + -1 more
.
Description of Work: He replaced the thermostat on my clothes dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

tiffany W.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
Great guys. Very polite and careful with the service. I had the preventative maintenance done on my units and I look forward to a warm house this winter.
Description of Work: preventative maintenance .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Linda W.
01/2014
5.0
appliance repair
  + -1 more
I used the recommendations found on Angie's List when my side by side refrigerator stopped cooling and freezing properly. I called to make an appointment on a Sunday afternoon, and by Monday noon it was repaired. They were prompt, including a call as requested to let me leave work and meet him at my house. My call included diagnosis, replacement parts, cleaning and cleanup. The price seemed reasonable for the work. He was courteous and helpful with questions I asked. I felt satisfied that I had been treated fairly.
Description of Work: Refrigerator repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Terri E.
01/2014
5.0
appliance repair
  + -1 more
they arrived a little earlier that i did, but were the most gracious employee. He listen to the issue and what we had done and ask questions about the out come of our experments. He finanlly decided it was the pump had gone bad due to the amout of sand that was found hanging around my washer. We were lucky a pump to fit WAS ON HIS TRUCK. VERY FAST AND EFFIENCT AND A PLEASE TO DO BUSINESS WITH. -- WILL BE CALLING THE AGAING AND REFERING TO MANY CUSTOMER! nEXT MONTH, MY MOM AND I ARE BOTH GOINT TO HAVE OUR A/C UNITS SERVICED BEFORE SUMMER!- i WILL RECOMMEND TO EVERYONE.
Description of Work: I called on Monday morning approximately 8:30 requesting service in the Sanford area for a washing machine. The tech replied with yes mam we go 30 miles in all directions from Hattiesburg. and we have several appointments open to day, would the 11:30 appointment could we be available. See you a 11:30 today

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$289

tiffany W.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
I found this company about 6 months ago and couldn't be more pleased. This is the second time they have been out. The first time was for an home appliance, but this time it was for my central heating system. Not only is this company super fast to get out , they are honest and very professional. Had my unit up and running in less than an hour, even had the part on the truck. This kind of service is hard to come by . I will continue to use them.!
Description of Work: replaced heat sequencer and burnt wires

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

tiffany W.
01/2014
5.0
air duct cleaning
  + -1 more
I found this company about 6 months ago and couldn't be more pleased. This is the second time they have been out. The first time was for an home appliance, but this time it was for my central heating system. Not only is this company super fast to get out , they are honest and very professional. Had my unit up and running in less than an hour, even had the part on the truck. This kind of service is hard to come by . I will continue to use them.!
Description of Work: Replaced my heat sequencers and some burnt wires.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

tiffany W.
01/2014
5.0
appliance repair
  + -1 more
I typically don't give 5 star reviews but I think this is worth it. These guys work 7 days a week. I was able to have someone come out and service my refrigerator within 2 hours of the call , the day before thanksgiving. Glenn was my service guy and he could of taken me to the cleaners with some parts but he just made a simple fix and got everything back up and running. He even took the time to clean out the coils and clear all the lines and everything. It was just great. Cool guy too!
Description of Work: replaced my timer and defrost thermostat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

wade A.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
Quality service. They came out within the hour. Found my problem and had me up and running in another hour. Very professional light years above anyone I've used before!!!
Description of Work: new thermostat wires

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

wade A.
01/2014
5.0
appliance repair
  + -1 more
I originally called Bienvenu s for my central ac but while they were repairing my ac they informed me that they also specialized in home appliance repair . I asked him to look at my refrigerator because it had not been cooling like it use to and he quickly found that the issue was dirty coils. Within the next 12 hours my refrigerator was back to normal. I highly recommend them.
Description of Work: refrigerator coil cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Jerilyn H.
12/2013
5.0
appliance repair
  + -1 more
Oddly I had two appliances go out at the same time.? Bienvenu took care of both appliances.? They also saved me money because I had called a plumber thinking I had a water leak. They showed me it was the appliance, not the pipes. I canceled the plumber. I have them on my cell phone now. I trusted them completely. They knew what they were doing.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Paige A.
07/2013
5.0
appliance repair
  + -1 more
This was a father and son team. They came prepared, gave an estimate and had the part on their truck. They had my oven working in 30 min. They were wonderful and I will use then again.
Description of Work: Replaced something in my gas oven. I do not know what the part was called but, it works perfectly now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

James O.
03/2013
5.0
appliance repair
  + -1 more
Mr Bienvenu was very professional, he identifed my problem very quickly, he gave me an estimated price and explained what the problem was. He had to order the part but was able to come back the next day and install it. While he was here we talked about my other appliances I have a very old Kenmore refrigerator that runs great so i won't replace it. He told me many people don't think about their refrigerator coils, they need to be cleaned every so often, I never have in over 20 years of use. He checked and showed me it was very dirty He got his cleaning brush and cleaned them for me for no charge. He and his son seem like really nice people and I will use them again for any jobs I have that they specialize in.
Description of Work: Replaced Dryer Heating element and Hi Limit Switch on my Samsung front loading dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$309
    • 1
    • 2(current)

Contact information

1689 MS-42, Sumrall, MS 39482


Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Appliance Repair - Small,
Dryer Vent Cleaning,
Appliance Sales and Installation,
Appliance Refinishing,
Delivery Service,
Water Coolers,
Handyman Services

FAQ

Appliance Doctor is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Appliance Doctor accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Appliance Doctor does not offer free project estimates.
No, Appliance Doctor does not offer eco-friendly accreditations.
No, Appliance Doctor does not offer a senior discount.
Yes, Appliance Doctor offers emergency services.
Yes, Appliance Doctor offers warranties.
Appliance Doctor offers the following services: Air Duct & Dryer Vent Cleaning. Heating & Air Conditioning. Water Heaters.

Contact information

1689 MS-42, Sumrall, MS 39482


Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day