Northeast Exterminating LLC

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I called because I was concerned about termites in my home. I was called back and an appointment was set. Chris came out, and he was a little early. He did a complete inspection and found no activity, and went ahead and quoted me a price for treatment, and even went over some payment options. I felt absolutely no pressure and the estimate I got was lower than I expected. I do plan to have my property treated and I will use this company when I do. I was very impressed with the customer service.

I phoned Northeast for an exterminator to come to my home (I needed help that week.) The lady on the phone was extremely busy (I was put on hold three times) and I was told someone would call me to set up an appointment. After three days no one had called me back so I phoned another exterminator who immediately set up a service time. I phoned Northeast again to tell them why I was using another service. The good thing, however, is that the owner of Northeast Exterminating called me back the next week to apologize and to explain that they had problems with one of their service men who had been ill. He was very apologetic and hoped I would try them again in the future. I very much appreciated that he followed up with me on why I did not use their services and to explain their situation.

The service was great, timely and prompt. The service man showed up on time and performed the work quickly.

I called this company because I had used them years ago, and now again needed pest control services. They still do the same excellent job they did then; they are very helpful, explaining everything they do and the terms of the contract. The service man was friendly and extremely thorough. He did not complain even though there were aspects of the situation that were no doubt inconvenient to him. I had been very upset when I realized I recently had carpenter ants coming into my house, but I feel comfortable the problem is and will remain well under control now.

They do a good job. They are very accommodating to your schedule. They are friendly and quick. I am satisfied with their service.

The customer service is fantastic.