Angie's list Super Service Award 3 years in a row! Since 1993 Stewart Plumbing Company, Inc has been serving the Memphis and North MS communities with quality and professional plumbing service. We believe that quality service should be our top priority and that has been our focus since the early days of this business. We also believe that we have to serve our customers needs with the best quality people to provide quality service. At Stewart Plumbing you can rest on the fact that we provide only the best people in the industry. We drug screen and background check our employees to make sure we provide a safe technician each and every time we enter a customer's home or business. We also make sure our technicians are properly licensed and trained for the job. We then back our work with the best warranties in the business and a 100% satisfaction guarantee so you can rest on the fact that the job is done right and we will stand behind our work. Please give us a call and allow one of our company representatives to assist you with your plumbing needs. We look forward to hearing from you soon!
Your Stewart Plumbing Team!
Business highlights
32 years of trusted experience
Emergency Services Offered
Services we offer
Residential & commercial plumbing service, Drain Cleaning, Water Heater Repairs and Installations, Water Treatment, Well Water System Repipes, Whole House Repipes, Gas Leak Repairs and Gas Pipe Installations, Tankless Water Heater Installations and Repairs, Sewer Line Repairs and Installations, Water Service Repairs and Installations, Bathroom Remodeling and Installations, Kitchen Sink Repairs and Installations, Toilet Repairs and Installations, Bathtub and Shower Repairs and Installations
Thanks for having us out. We appreciate the opportunity!
Mary B.
01/2013
3.0
plumbing
+ -1 more
The job they did was subpar. The stem of the faucet was crooked, which caused everything connected to that faucet to be crooked. It was also hard to turn. The work they did lasted 8 or 9 months and I eventually had to replace the faucet set.
Description of Work: About two and a half years ago, they repaired a faucet handle.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Response from Stewart Plumbing Co
Member, First and foremost let me apologize for your negative experience with Stewart Plumbing. We appreciate you taking the time to post this on Angie's List, as it is always important to see where improvement is possible. Please be assured that this is not the normal service that we provide. We are a company that will stand behind every repair we make, big or small. If you would have called us to let us know that you weren't satisfied with this repair, we certainly would have done everything in our power to make it right. If you have any future needs, I ask that you give us a second chance to provide you with the best service possible. It's our company standard to make sure that we never leave a customer unhappy! -The Stewart Plumbing Team
Michael S.
01/2013
5.0
plumbing
+ -1 more
The employee from Stewart's was excellent and very helpful. He gave me an estimate and I decided to do the work myself.
Description of Work: They provided an estimate for a faucet replacement.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stewart Plumbing Co
Thank you for an excellent rating! Please keep us in mind for any future work. - The Stewart Plumbing Team
Hugh D.
01/2013
5.0
plumbing
+ -1 more
The service was fine overall; there were no problems.
Description of Work: They replaced a sprayer in my kitchen sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stewart Plumbing Co
Thank you for your excellent rating! We love to see that we've done a great job! - The Stewart Plumbing Team
Chanda D.
12/2012
4.0
plumbing
+ -1 more
He worked with the technician and cut the price down. They did great work and they helped me with the price. After it was worked out, I was satisfied.
Description of Work: They replaced something in the toilet. The water wouldn't fill up. It was only going to take like fifteen minutes. I told him that I wanted to just pay the service charge and forget it, but the price was high.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Stewart Plumbing Co
We are happy that we could provide you with great service and get your plumbing issue resolved! Thank you for your kind rating. We would love to know what we could have done better to get that B an A! - The Stewart Plumbing Team
gracey S.
11/2012
4.0
plumbing
+ -1 more
I have used Stewart in the past and was sold the maintence plan. My toilet was not working well and they quoted a fill valve and a "plunging" at $220.00. I think they are good but not good enough to be so expensive. I opted to look for someone else who could do the job for less money.
Description of Work: quote for slow working toilet
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Stewart Plumbing Co
Thank you for reaching out Member. It's unfortunate that you've had this negative experience with us, as we have been very familiar with your property in the past. We thank you for your continued business, and just want to express that sometimes, in any industry, the service provider and the customer do not have the same expectation of price. This isn't an ideal situation, but is sometimes unavoidable. Thank you for giving us this opportunity to improve our services, and we value as a customer. We look forward to servicing your future plumbing needs. -The Stewart Plumbing Team
Donna M.
10/2012
5.0
plumbing
+ -1 more
Very professional. Called for appointment and was given one the very next day (this was not an emergency call.) Jeremy arrived promptly and quickly determined the problem. Faucet was fixed within 20 minutes and worked correctly. Before leaving, Jeremy performed a quick plumbing check throughout the house and determined that there were no other outstanding problems. Shower faucet has worked perfectly since being repaired. Their fee was a bit pricey based on my plumbing experiences elsewhere; however, their price did seem to be in line with the prevailing rates of this area. I will use them again should I need additional plumbing services in the future.
Description of Work: Shower faucet was repaired allowing hot and cold water to mix properly.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$330
Cecelia J.
06/2012
5.0
plumbing
+ -1 more
The plumber was excellent - very professional, prompt, and efficient. I even got a thank you note in the mail. I highly recommend Stewart Plumbing.
Description of Work: Garbage disposal Installation
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Stewart Plumbing Co
Thank you for taking the time to let us know how we did on providing your plumbing service. We are appreciative of the comments and will look forward to assisting you in the future. We appreciate the nice comments as well. Again, we appreciate you! Sincerely, Your Stewart Plumbing Team
Dierdre S.
06/2012
4.0
plumbing
+ -1 more
I have used the company before when they were charging hourly rates. I have to say that they are on time, clean and very nice people. Now the rates per job rate is really too high and I don't like being given the hard sell on the maintenance plan. I think that rebuilding a toilet and 2 faucets should not cost $747.00. I will use another company next time.
Description of Work: Rebuild a toilet and repair 2 leaky faucets.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$747
Response from Stewart Plumbing Co
Dear Member, Thank you for having us out to your property to service your plumbing needs. We have reviewed the job and see that we also provided shower drain cleaning while on site. I believe if you review the job ticket you will see that provided more services than you thought. Please feel free to give us a call with any questions you may have regarding our service we provided. We are grateful you took the time to post a review of our service. As you stated our Maintenance program is designed to give you additional discounts on our services and gets an annual inspection of your home to help you head off maintenance concerns. We train our technicians to be thorough and offer this as it will be a big benefit in the future should you choose to remain a Stewart Plumbing Client. In closing if you look at your ticket we also provided you with a 2 year warranty on all the repairs so you can rest assure that we will stand with you if you have any problems. We look forward to hearing from you again if we can be of further service. Sincerely, Stewart Plumbing
MICHELLE C.
06/2012
1.0
plumbing
+ -1 more
I had used Tim Stewart Plumbing in the past and was very pleased. Tim cam out himself and did the work. I was very pleased with his professionalism and quality as well as the fair price. Therefore, when I needed work this time, he was the first person I thought of. I asked the person who answered the phone if Tim would be coming out and she explained that he no longer went out in the field. I was very clear with her that I did not want to deal with someone who did not have a lot of experience or would over charge me. The reason I felt that I had such good service prior was due to an owners handling. She assured me that I would receive the best technician they had. The person they sent arrived on time and was very nice. I had no hot water in one part of my house due to a hot water leak, a leak under a sink, and a leaking tub. I also agreed to purchase the service program where they inspect the whole house. My total bill was over $1900. I was very upset but desparate because of the lack of hot water. I paid and when the company contacted me I expressed my outrage over the astronomical bill. Not only that, but the toilet that he "discovered the problem" with was now making a constant noise. They were very apologetic and explained that it was a new tech that had come out. Really??? Obviously, the phone operator had blatantly misled me. They sent someone else out and he "fixed" the toilet in about 3 minutes. Mr. Stewart called and asked if I was satisfied and I told him no. $1900 for a plumbing bill is obscene. He then told me he would review it and he sent me a check for $300. I decided to not even deal with it any more. The story gets even better though. The sink that was repaired for me started to leak again. My father in law came by and pulled some type of glue off the hose. He said that any plumber should know never to put this type of glue on anything because it does something. ( I am not a plumber) He fixed the sink himself in about five minutes. I also have discovered another toilet in another part of the house we don't use often. It has soaked through my baseboards and done alot of damage. The fine inspection that I paid for and was later refunded on obviously missed this. Out of 4 repairs, 2 were done incorrectly and I am out $1600 and a yet to be determined price on the other toilet they missed. HORRIBLE EXPERIENCE!!
Description of Work: I had no hot water in one part of my house, a leak under a sink, a hot water leak, and a leaking tub. I also agreed to purchase the service program where they inspect the whole house at which time he informed me I had a toilet with a bad valve.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$1,900
Response from Stewart Plumbing Co
Member, We are unaware that you were still having issues and I have personally called to go back through this with you, with no response on your part. It is our policy to respond to every customer when we have a warranty issue. We rely on our clients to communicate with us and not ask us to work with the maid when we show up on site to make sure we are satisfying the customer fully and review the repairs we make at the close of every job. We even follow up with a happy call from our office. You were not willing to do this but authorized us to do all the work. I agreed to send you money back as a courtesy even though the charges were appropriate for the services we provided. We sent our operations manager who is a master plumber out to check on things and make additional adjustments, again he had to work with the maid to discover what was expected of us. I am sorry that you feel we were not fair with you but have not heard from you since our second visit. Since receiving this notification I have personally tried to reach out to you and review this matter personally but you will not respond. I am disappointed that you feel the way you and will do what it takes to make you happy if you would simply call us back. I would like to review the claims you have made and personally handle this if you allow. We can only make you happy if you do your part. Sincerely, Tim Stewart
Pamela B.
05/2012
5.0
plumbing, water heater repair
+ 0 more
I admit that it started out rocky. I called five minutes before they opened and got the after hours message service. She took my information and said it would be going to the oncall person. Two hours I hadn't heard anything so called again. The call was listed in email that they hadn't gotten too yet and by this point everyone had been dispatched and they weren't sure when they could get to us. I'm sure the frustration was evident in my voice when I explained that our water for the whole house was turned off at the moment and we needed to know if and when they could send someone or we would have to call someone else. She said she would call me back as soon as she talked to someone else. She called back within 10 mins and said someone was on their way and would be there within the hour. Mike Robbins was the technician and he was fantastic. He was very knowledgeable and was able to explain to us what went wrong. He also took the time to discuss the different types of water heaters for replacement and determine what was best for us. He was very efficient and made sure we fully understood how the new water heater worked before he left. As someone else posted, they bring their own doormat and wear booties inside the housel. Considering I was a bit behind in my house cleaning, this did amuse me as I personally wasn't worried about him tracking anything in but I could see how this could make a big difference. When it came time to change the water heater, he laid down cloth tarps and pieces of cardboard to protect the floors from the dolly's wheels. They are really careful to make sure that everything they touch is as clean if not cleaner then when they got there.
Description of Work: The technician that arrived determined why our water heater was leaking pretty quickl and did the installation of our new water heater after removing the broken one.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from Stewart Plumbing Co
Dear Member, We are excited to have the review you have given us for your recent water heater installation. We are also working on improving our call center functionionality and response time to get back with our customers that call in before business hours. I do appreciate you bringing that out in the open and we do understand that when you have a leak you need help sooner than later. We have a great group of Customer Service Representives that are training to get our response time quicker and working on getting our staff here earlier to help with this. We will pass this to our team and will strive to improve our operations from review like this. We look forward to serving you in the future. Sincerely, Your Stewart Plumbing Team
Lemuel O.
05/2012
2.0
plumbing
+ -1 more
I'm in the middle of getting my faucet fixed. There was a part I needed that they didn't have. The supplier didn't have it. They call right back. They would probably do okay work. The money I spent, and the results I get were failing.
Description of Work: I used them for faucet repair.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$300
Response from Stewart Plumbing Co
Dear Angie's List Member, We have reviewed the comments and tried to find the job ticket in our system. We are unable to find this call or customer in our system and will need further help from Angie's List staff to validate this service and provide assurance that our company was indeed the service provider. This address is 100 miles away from our shop and out of our service area. Sincerely, Stewart Plumbing
Dean D.
05/2012
5.0
plumbing
+ -1 more
This an update...I have used Stewart Plumbing multiple times after the first experience and have to say that they have been outstanding in all areas. The fact that they refunded me without complaint or excuse tells me a lot about the integrity of this company and it's leadership. I wouldn't hesitate to use them again and have on numerous occasions and wouldn't hesitate to recommend them to friends and family members. Thank you for your excellent service and I wish the best for your company and your employees.
Description of Work: I purchased a faucet to install; A very easy job that I could have done myself. the faucet was $60. they charged me $227 to install it. I'm sorry but that's ridiculous. in all fairness, they did wave the $59 just to show up charge which would have been in addition to the $227...gee thanks. I had some other work that needed to be done so I reluctantly had them do the job. I did question the price and was told they are a set price company and couldn't do anything about the price. It took him all of 20 minutes to install my $60 faucet. So my advice to other Angie's List folks - call a plumber that charges by the hour for simple things like faucet installations or dripping faucet repair. This job should have been no more than $60 tops. I'd only use these folks again in the future for big jobs that could possibly cost more than standard cost such as a water heater installation or an unknown water leak. Then it may be worth knowing up front your out of pocket expense.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stewart Plumbing Co
Member, We wanted to thank you again for your time and giving your feedback from your experience and have agreed to refund as you requested . We are more interested in retaining you as a customer in the future and hope this will be the case. It is our policy to completely satisfy our clients and we look forward to assisting you with another plumbing project soon. Sincerely, Your Stewart Plumbing Team
beth C.
05/2012
5.0
plumbing
+ -1 more
I called Stewart Plumbing and spoke with Mandy, who was exceptionally friendly and helpful, to schedule an appt for an estimate. I was able to get an appt quickly. When Mike arrived he was courteous and professional and very friendly. He arrived at my front door with his own little "mat" to wipe his feet and had "booties" to put on his feet so that my house would not get messed up. I truly appreciated this. He went above and beyond during the estimation process to make me happy. And, although the cost of the job was a little more, I appreciated the professionalism and friendliness of Mike and wanted to hire him to complete the job . I also felt confident in his ability to complete the work to my satisfaction. I had problems getting my granite in initially, so I had to reschedule my appt with Stewart plumbing a couple of times. Both times they were friendly and accomodating. Which I greatly appreciated. Some business' can get an attitude when changes have to be made but not Stewart Plumbing or Mandy or Mike. They were great. The day finally came for Mike to come out to my house to do the job. I requested for him to do the job since he was the one who did my estimate and I was impressed with him, and thankfully they were more than willing to accomodate. He was on time, friendly and ready to get to work. He did a great job reconfiguring my pipes to accomodate my new deeper sink and fixed my dishwasher so it would drain into the garbage disposal, like it was suppose to. The job was completed in a timely manner and to my satisfaction. Over the next few days everything was working fine and I ran my dishwasher and for some reason there was a small amount of water left in the bottom of the dishwasher. I called and Mike immediately came out, of course working with my work schedule, to see what was going on. He ran the dishwasher and he could not find a problem with the dishwasher. But he said if I should have any problems to call and they would come out and look at it. I feel confident that if something should happen that Mike and Mandy will make sure that I am taken care of. I was very pleased with the overall experience I had with Stewart Plumbing and will call them again in the future when/if I have problems. Mike even took the time to throw the frisbee with one of my dogs, like I said, a great guy with a good work ethic and wanting to make sure I was happy. Mandy did call me after the job was complete to make sure I was pleased with everything and I did appreciate the follow-up phone call. Thanks again for a job well done.
Description of Work: I had a deeper kitchen sink put in and the plumbing under the kitchen sink had to be completely redone to accomodate the deeper sink. In addition, my dishwasher was not hooked up right so they had to reconfigure that to make it drain into my disposal.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Response from Stewart Plumbing Co
We appreciate the comments you have posted to our review board. Mike is a great team member and we are appreciative of his hard work to satisfy our clients. It is our desire as a team to work hard and improve what we do everyday. Comments like your's really pushes us to strive for the highest level of customer satisfaction possible. We look forward to helping you in the future and again want to say thank you for taking time to post such a wonderful testimonial... Gratefully Submitted, Your Stewart Plumbing Team!!
Samuel S.
04/2012
5.0
home inspection, plumbing
+ 0 more
He was timely and professional. We discussed all aspects of the plumbing in my house which is 40+ years old. He performed the services specified in the deal I purchased through Angie's list and did not try to sell me additional services. He answered all my questions, was very personable and friendly. He took his time and did not try to rush. I was very satisfied with him and his service.
Description of Work: Performed inspection of plumbing in kitchen (under sink and washer hook-up) and bath. Inspected water heater and performed flush of water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69
Response from Stewart Plumbing Co
Dear Member, We do appreciate you having us out to your home and look forward to serving you in the future. Thank you for your kind comments. Sincerely, Your Stewart Plumbing Team
Vickie S.
03/2012
5.0
home remodeling, plumbing
+ 0 more
I looked it up on Angie’s List and they had good rating. The job went well. I would use them again in the future.
Description of Work: I used Stewart Plumbing Co. They replaced the faucet and the shower stall for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Response from Stewart Plumbing Co
Member, It was good to hear from you on how we provided the services you needed. We are striving to meet our customers expectations and will continue to work on improving what we do. We appreciate you as a customer and look forward to helping you in the future. Enjoy that new shower! Sincerely, Your Stewart Plumbing Team
Mr. John Mark A.
02/2012
2.0
plumbing
+ -1 more
He responded quickly when I needed the estimate. He wanted my business but when I attempted to contact them again I could not get in touch with them. Their estimate was very high and I went with another company to do the job. I feel like they could have been more knowledgeable.
Description of Work: They gave me an estimate for a foundation leak. They also ran a scope to enable them to give the estimate.
Rating Category
Rating out of 5
quality
3.0
value
2.0
responsiveness
5.0
punctuality
5.0
$225
Response from Stewart Plumbing Co
We do appreciate the input and the opportunity you gave us to provide pricing and video drain inspection service. Unfortunately, we cannot always meet pricing expectations of our customers and make it fair for our company. We are saddened that you felt like we were not responsive and knowledgeable for your project. We have been providing service for over 18 years on similar projects and do regret we could not earn your business. We do appreciate your input and we will strive to serve you better in the future if you allow us to do so. Your Stewart Plumbing Team
Virginia A J.
02/2012
5.0
plumbing
+ -1 more
It was a quick response. They had polite people and did good work and stuff like that.
Description of Work: They fine tuned something they installed earlier. They installed a new toilet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stewart Plumbing Co
Thank you so much for the kind words and for your input on our services. We enjoyed serving you and look forward to helping in the future. Please be sure to call if you have any further needs on this and any future project. We will be here at anytime you need us and again we appreciate your feedback. Your Stewart Plumbing Team!!
Susan D.
02/2012
5.0
plumbing
+ -1 more
I have used this company for years and their work is excellent. Their price is fairly high, but they are great at what they do.
Description of Work: This company fixed some minor plumbing issues in my home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stewart Plumbing Co
Member, Thank you so much for taking time to post the comments for our Angie's List membership to review. We appreciate your honest evaluation of our company. We will continue to strive on keeping our pricing as competitive as we possibly can and provide the highest level of customer care. Pricing is always a challenge for sure but our driving motivation is to do what it takes to keep our quality of service second to none. We do appreciate your continued trust in our services and look forward to serving you for years to come! Again, thank you for your time in posting these comments! Your Stewart Plumbing Team!
john T.
09/2011
5.0
plumbing, water heater repair
+ 0 more
Overall, I was very impressed with this company. Their technician showed up on time and was very knowledgeable and professional. I have never seen someone as concerned about keeping the house clean. He wore paper shoe covers each time he came in the house. He laid plastic over the entire route from the attic to the front door so that the floor would not be dirtied by the removal/installation. I had one minor issue with the through the roof vent installation. The roof guy they used didn't lay the shingles properly around the vent. Tim contacted me personally and they contracted a roofing company (on their dime) to fix the shingles. They are expensive but they take great care in customer service and I highly recommend them. I will use them again in the future.
Description of Work: I had 2 gas fueled water heaters in my home. One of them went bad and I took the opportunity to have a tankless water heater installed to replace them both.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Stewart Plumbing Co
It was a privilege to install your tankless water heater. We are always excited to provide the Rinnai product and have been doing so for over 12 years now. Thank you for allowing us the opportunity to correct the roof vent issue that our vendor did not correctly install. We are confident the new vendor did the job correctly. Remember you have a 5 year warranty on parts and labor and a 12 year heat exchanger warranty from Rinnai. Please give us a call if you have any further needs. We appreciate your business!
Judie E.
09/2011
4.0
plumbing
+ -1 more
A worker came out and installed the faucet. The job went well, and I was satisfied. Then I had him look at the toilet upstairs, and he said it was leaking at the base. I was happy with the work, and I appreciated that he took a look at the toilet.
Description of Work: I had them come out and install a faucet for my sink.
Rating Category
Rating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Response from Stewart Plumbing Co
Member, Thank you for taking the time to rate our services. We are excited to have you as a client and look forward to assisting your plumbing needs in the future! It was a pleasure assisting you, please call again!
Anita M.
06/2011
1.0
plumbing
+ -1 more
Called for an appointment around 4:20p.m. Thursday the 16th - since it was late & time for techs to get off & I knew the job would require little labor and no kitchen sink parts - I stupidly said I would pay double trip charges (2 x $59.00) to compensate (already in the Olive Branch area). I told the order taker that I got his name from Angie's List - which I repeated to Kevin the tech, atleast three times. The tech wanted to me to agree to $265.00*** to seal my sink & what he called "repair" - (not even replace) the waste nuts. I knew I was being ripped-off, but, just in case, told the tech that I would take his work order next door, so I could check with my neighbor - you can guess what happened. Refused his services - but paid the $59.00 service change. After thinking everything over - I e-mailed this company asking for a refund - never heard back. They just couldn't control the urge to cheat - after I volunteered to double the trip charge up front thinking they were honest because of being on Angie's List & it was the fair thing to do. The temptation was too great because I am a senior woman, living alone. ***For $74.00 another company raised and sealed with silicone my kitchen sink & tightened compression nuts on drain pipe
Description of Work: Arrived as scheduled - with a quick visual glance under my sink -- went outside to sit in his truck. After 15-20 minutes - I went outside to find out what was going on & asked if he wanted me to remove contents from under my sink. Stated he was talking to a Chris who said the cost would be $265.50. to stop my leak (repair my waste nuts) and seal around sink. Paid $59.00 for service call and asked tech to please leave my property., See explanation BELOW
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$59
Response from Stewart Plumbing Co
Member, Thank you for your honesty about your experience with our company. We work very hard at pleasing 100% of our customers and will not stop until your completely satisfied. I will also tell you that are not always successful when it comes to price. That is the reason we give our customers an upfront price so they can decide what it right from their own financial perspective and not hold them hostage to anything past the service call charge. The $59.00 service call charge is for getting our truck to your property. From that point we take a look at your plumbing situation and then price the job.We only provide the work with your approval. We also offer 10% off for any senior and military or law enforcement personel to help with discounts. Most of our clients do not have a problem paying the $59 dollars because they understand that it costs us to get our equipment and personel to their site to price out the project. We train our staff to be courteous and professional in their approach to all clients. It is sometimes misunderstood with customers that there are not any repairs included with this service call charge, this usually only happens when our call center is real busy and the call center does not do a good job explaining our service call charges properly. We regret any misunderstanding and will be willing to refund your $59.00 service call charge if you will call our offices, since there apparently was a misunderstanding. We would ask that you repost a comment that you were completely satisfied with our handling of this matter. We really work hard on customer satisfaction and we appreciate your honesty with what we could have done better. Respectfullly, Your Staff at Stewart Plumbing Inc. 662-342-9991 or 901-368-9921
ANGELA S.
06/2011
5.0
plumbing
+ -1 more
Plumber was friendly & professional. Completed the job in a timely manner. Cleaned up after himself. Office staff friendly and made a follow up phone call after work was done. Amount charged was appropiate for work done. Will use again if I have future plumbing needs, will recommend to friends.
Description of Work: Had washing machine connections re-configured/updated and outside spigot replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Response from Stewart Plumbing Co
Member, Thank you for your response. We look forward to working with you in the future. Your Stewart Plumbing staff
Jessica H.
05/2011
5.0
plumbing
+ -1 more
We decided to convert our detached garage into an art studio. We had used Stewart Plumbing before for a broken pipe and called them again. Carolyn in the office was on the spot, sent out the guys and gave me an update for the arrival tie so I didn't have to waste my time (I really like that!). Tim Stewart came out, looked at the job, and discovered that there was already some plumbing set up for the out building. He was able to incorporate what was already existing , find the RIGHT way to do it within the budget that I had. Along the way our plans changed and they adapted wonderfully to what we needed. Stewart Plumbing uses Winnelson for their fixture showroom and Kathie was fantastic. The fixtures that we chose were a big more in price than the Home Depot that I had originally found but the higher grade was worth it. Tim was so wonderful with us that he has become a friend, Ryan the technician is a perfectionist, kind and awesome to have at my home. It was great. Collierville TN is a contractors town due to the city permit requirements. We lucked out finding Stewart Plumbing. When we add another bath to the main building, Ti and Ryan will be around the house again and I look forward to it.
Description of Work: They attached the existing sewer line to a lift pump with an alarm as well as providing the rough in plumbing for a toilet, sink, shower and utility sink.they installed two spigots for out side water. They installed a water heater, finished the rough in, set the fixtures and completed the job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Response from Stewart Plumbing Co
Member, thank you for your kind comments. We look forward to working with you in the future. Your Stewart Plumbing staff
MICHELLE C.
09/2008
5.0
heating & air conditioning/hvac
+ -1 more
It was a very good experience with them. They were very helpful, came out and gave me a quote. Even though it ended up taking them longer to complete the job they did not raise their price.
Description of Work: They came out and replaced a gas heater for me in my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stewart Plumbing Co
Member, Thank you for your kind comments. We look forward to working with you in the future. Sincerely, Your Stewart Plumbing Staff
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines
FAQ
Stewart Plumbing Co is currently rated 4.6 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Stewart Plumbing Co accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Stewart Plumbing Co does not offer free project estimates.
Yes, Stewart Plumbing Co offers eco-friendly accreditations.
Yes, Stewart Plumbing Co offers a 10% senior discount.
Yes, Stewart Plumbing Co offers emergency services.
Yes, Stewart Plumbing Co offers warranties.
Stewart Plumbing Co offers the following services: Residential & commercial plumbing service, Drain Cleaning, Water Heater Repairs and Installations, Water Treatment, Well Water System Repipes, Whole House Repipes, Gas Leak Repairs and Gas Pipe Installations, Tankless Water Heater Installations and Repairs, Sewer Line Repairs and Installations, Water Service Repairs and Installations, Bathroom Remodeling and Installations, Kitchen Sink Repairs and Installations, Toilet Repairs and Installations, Bathtub and Shower Repairs and Installations