Estes Building & Remodeling LLC

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Kenneth was diligent about getting back in touch with me after my initial voice mail message to him. We set up a time to meet at my home and he was there right on time. He seemed genuinely interested and had his tape measure, clip board, etc, ready to go. I described what I wanted and what my expectations were and never mentioned a budget. For all he knew, I didn't have a limit on my budget and could have spent a ton of money. He told me it would be about 2 weeks before he could get me an estimate as he was going on vacation. That was no problem. 5 weeks went by and I called him to follow up since I had not heard back from him. He said he was sorry, he put it down and got distracted and hadn't thought about it since that day he came over. He asked to come back out to our house again to get another measurement, and he promptly came out the second time. He still, another 4 weeks later, has not sent me an estimate, called to explain why, etc. I haven't heard from him, so he is not a contender in this race as far as I'm concerned. If he didn't want or need my money, he should have just said. But not calling a customer back with an estimate or atleast an excuse...unacceptable.