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Pool and Spa Masters

4.2(
13
)

Pool and Spa Service

About us

You may call or text (601) 706-9018. Owner opperated (father and son). Proffesional subs. Used when a specialty task requires it (such as tile, coping, plastering). We carry general liability & workers company insurance. Our normal service area is Clinton to Richland to Brandon to Madison. Always ask for a quote outside of this travel area. Our service call is $95.00. All work over $750.00 requires a written contract to clarify work scope and $ agreement. Emailed pictures of your equipment or other problem can often save the diagnostic trip.

Business highlights

15 years of trusted experience

Services we offer

Residential and commercial equipment repair, routine pool maintenance (cleaning, chemicals), vinyl liner replacements, we sell and service most makes of salt generators and pool/spa automation, custom spa and pool covers,.... tile, coping (brick or rock) replacement, re-plastering,

Services we don't offer

Pool Construction & work on above ground pools.

Amenities

Warranties
Yes

Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.213 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
0%
3
0%
2
0%
1
23%
Rating CategoryRating out of 5
quality
4.1
value
4.3
professionalism
4.2
responsiveness
4.2
punctuality
4.1
Write a review
Showing 1-13 of 13 reviews
Ricky F.
09/2019
5.0
pool cleaners
  + -1 more
I will use them again.
Description of Work: This service company has help me on several occassions and also is the service company for my next door neighbor and their pool. Very knowledgeable and always helps us save money with good advice. Always prompt and able to troubleshoot any issues. Rates are very reasonable. They have repaired our huge sand filter six way valve and replaced the sand as well. They have provided us with invaluable advice on pool water chemistry and chemical maintenance that saves us money. Other service dealers just want your money. These folks want to solve your problems and save you money.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Tina B.
09/2019
1.0
pool cleaners
  + -1 more
It went terrible. Watched techs walk into my gate walk around my pool, do nothing and leave on several occasions. Each time I was charged for chemicals that were never used. I actually provided chemicals that disappeared and was still charged. They allowed my water level to get about 6 to 10 inches below my skimmer basket and left the pump running for an undetermined amount of time. Could have ended up costly. I was supposed to receive pictures upon arrival and departure that I never received. My pool was never "crystal clear" or "pristine clean". When I tried to address my concerns with the owner, he was very dismissive and rude, downright accusatory, condescending and belittling. I had them for quite some time and understand that you have individuals with a company that doesn't always do the job they are hired to do. I gave them plenty of time to correct the situation and make it right. I finally decided to go with another service provider.
Description of Work: Weekly maintenance
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$245
Response from Pool and Spa Masters
The tech did accidentally leave the filter on waste mode on the last visit. It's very unfortunate, but mistakes do happen. And the customer was not charged for the chemicals she provided, but she was charged for the chemicals WE provided. She did not provide all the necessary chemicals that her pool needed.
Annie H.
07/2018
1.0
pool cleaners
  + -1 more
THEY INSTALLED THE BALBOA WATER GROUP LOWER CONTROL LOWER CONTROL SYSTEM W/HEATER BUT DID NOT INSTALL THE NEW (BWG) CONTROL PANEL WHICH WAS INCLUDED AND NOW AM UNABLE TO CONTROL THE WATER TEMP IN MY HOT TUB. CALLED BWG TECH. SUPPORT AND THEY SAID THAT THIS IS WHY. I CALLED SHANE AND SHARED THIS WITH HIM AND HE WAS VERY RUDE THAT I HAD CALLED THE MFG TECH SUPPORT ABOUT THE PROBLEM AND THEY REFUSED TO CORRECT THEIR MISTAKE---I WONDER WHAT THEY DID WITH CONTROL PANEL (58-138-1141) THAT WAS INCLUDED---IF YOU ARE A FEMALE AND HAVE THE NERVE TO QUESTION WELL GET READY TO BE INSULTED!
Description of Work: BALBOA WATER GROUP (BWG) "VS" CLASS LOWER CONTROLS W/ HEATER
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
James W.
02/2017
1.0
pool cleaners
  + -1 more
Gave a quote to get a heater for hot tub found one cheaper online 300 cheaper but when I had another question to ale him he got rude to me hung up on me he is very disrespectful I will never tell anyone about him
Description of Work: Help get a heater for hot tub
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$529
Ann S.
09/2016
5.0
pool cleaners
  + -1 more
Very prompt with repairs. Very courteous individuals. I have used these people for years and they have always been excellent. I would never use anyone else!!
Description of Work: Replaced Pump, Motor and filter on Pool, repaired several fittings.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$940
Fabian N.
06/2016
5.0
pool cleaners
  + -1 more
I highly recommend this company. I had been waiting for over 3 weeks for another company to come out and fix my equipment. I contacted Pool and Spa Masters on a Saturday afternoon and by Tuesday my pump was repaired. They would've come out on Monday to repair but Monday was a holiday. I will be using them for all of my pool repairs in the future!
Description of Work: Replaced a valve on my filter, and replaced a seal on my pump.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$559
Lee J.
03/2016
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Excellent work and shows up
Rating CategoryRating out of 5
Yes, I recommend this pro
JAN P.
09/2015
5.0
pool cleaners
  + -1 more
We're getting quotes and haven't made a final decision.
Description of Work: Received an estimate for an inground pool safety cover. The cost for the cover itself was approximately $2700.00, the remaining cost is labor. The Cost of Service includes the tax, measuring and installation.
Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Lee J.
06/2015
5.0
pool cleaners
  + -1 more
I have used this company before and they are always fast and do the job correctly. Couldn't ask for a better pool equipment service company.
Description of Work: Replaced busted sand filter and sand
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$364
Evelyn H.
04/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Jets were out. Replaced.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Doug M.
04/2015
5.0
pool cleaners
  + -1 more
Serviceman came to install a new Hayward pump I bought on Amazon. He determined that pump was damaged in shipping so I ordered another. He promptly returned to install it and showed me once again there was a problem with the second pump. Ultimately, I bought a Hayward pump from Pool & Spa Masters for only $40 more than I would have paid at Amazon (trust me, this was NOT a ploy to sell me a pump...the serviceman wen to great lengths to get the Amazon pumps going and showed me carefully the problems and demonstrated the problems to me). So he was timely, straight forward, and fair. I was charged total labor for both trips of 2 hours which is totally fair. I will use them again.
Description of Work: Replaced 1.5 HP spa pump
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$604.8
Brenda P.
03/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Replaced the pool pump.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cindy W.
03/2015
5.0
pool cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$300

    Contact information

    1047 A Lyles Ln, Raymond, MS 39154

    www.poolspamaster.com

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service

    FAQ

    Pool and Spa Masters is currently rated 4.2 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Saturday: 8:00 AM - 12:00 PM

    Pool and Spa Masters accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, Pool and Spa Masters does not offer free project estimates.
    No, Pool and Spa Masters does not offer eco-friendly accreditations.
    No, Pool and Spa Masters does not offer a senior discount.
    No, Pool and Spa Masters does not offer emergency services.
    Yes, Pool and Spa Masters offers warranties.
    Pool and Spa Masters offers the following services: Residential and commercial equipment repair, routine pool maintenance (cleaning, chemicals), vinyl liner replacements, we sell and service most makes of salt generators and pool/spa automation, custom spa and pool covers,.... tile, coping (brick or rock) replacement, re-plastering,
    Pool Construction & work on above ground pools.

    Contact information

    1047 A Lyles Ln, Raymond, MS 39154

    www.poolspamaster.com

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    8:00 AM - 12:00 PM