Small Engine Specialist

I took my Scotts riding mower in due to the drive belt coming off while I was cutting the grass. I was running over some grass that was a little too high, and the belt came loose. It did not snap, but it did come off of the pulley system. I knew right off that this was out of my league. So, I figured I would take it to the small engine repair shop that my family has been going to for the last 15+ years. Well, let me just say that it was a disaster from the beginning. When I dropped it off, I was told there was a four week waiting period. I was told this about four times before it became awkward, and then the guy just came out and told me that I could pay $70 bucks to get in the front of the line. Well, if everyone was to pay the $70 bucks to get in the front, wouldn?t there always be a very unfortunate person that would never get there mower repaired. I figured that I could pay to get my yard cut twice for the same amount, so I declined. He then told me there was a $70 dollar deposit. I was okay with the deposit, so I paid it. I asked that they put the belt back on and maybe do a tune up. I figured while it was in there I might as well get it tuned up. Three and half weeks later I get a call from this rather impolite female with a quote. I answered the phone and she replied with a list of items that my mower needed. She said it needed a battery, oil filter, air filter, belt, plugs, and a few other items that I do not remember because I started trying to interrupt her. This quote was for $390 something dollars. I told her that I brought it in there for them to put the belt back on and maybe a tune up. She said that the mechanic said it needed all those items and that was all she could tell me. So, I asked for her to tell the mechanic to put my belt back on and call me when the mower is ready for me to pick it up. A week and a half later, I get a phone call telling me; ?as I know my mower is ready and if I do not pick it up within 3 days I will be charged a storage fee of $5 per day.? I never received a phone call or voice mail telling me my mower was ready for pick up. The next day was Saturday, so I planned on picking it up first thing in the morning. I just happened to check the mail on my way to pick up my mower. There was a surprise for me that was mail from the staff at Small Engine Repair in Pearl, MS. This letter stated the same that the voice mail did about the storage fee policy. I had no idea my mower was ever ready, and if I would have ever known I would have definitely been up there to get it. By this time I had already paid to have my yard cut twice. When I walked in the shop to pick up my mower, I asked the guy what if anything was done. He looked over a few papers they had stapled together with my name on them. These papers included the letter I was holding in my hand. He told me they put the belt back on the pulley but I had declined the repairs. I expressed my concern about the quote and told him it just caught me off guard. I was okay with them just putting the belt back on because that was all that was wrong with it when I brought it in. He told me my total was $50 and my deposit went towards the total of $120. I was actually okay with that. I paid him and he told me my mower would be right out. He asked the guy standing beside him to bring it up for me. I went outside and waited for about 20 minutes thinking I would hear them crank it up or come around the corner. Well, a few minutes later here he comes PUSHING my mower. As soon as I walked over there and told him that I thought they repaired it. He told me I had to talk to the owner. I asked him to take me to the owner inside and he did. He walked inside and he and the other guy both started screaming the owners name and saying UP FRONT. It almost seemed like this was a common thing around there. The owner came out and glanced at my paperwork then just looked at me. I told him when I brought my mower in it was running and his guy even heard it crank up when I dropped it off. He said they put the belt on and they are going to get paid for what they do. That wasn?t the issue was pushing. The issue I was pushing that he never would seem to comprehend was that when I dropped my mower off it was running. He told me I could leave it two more days and he would get the truth from the mechanic. He basically called me a liar to my face. The owner is rude, loud, and disrespectful. He doesn?t know how to treat customers. I made the decision for him and just took my mower home. The two guys that were just standing there did load it for me though. When I got it home I checked it out for myself. I found the air filter cover unscrewed and almost falling off. I also found the battery cables barely screwed in and barely hanging on. My battery was completely dead and will not hold a charge at all. I do understand that batteries can fail sometimes, but my mower was running fine when I brought it in. If my battery failed it was due to them. What I can?t help but believe happened is that they took my mower apart and then when I declined the repairs they just said screw it. Anyways, I say all that to say this, I do not recommend using Small Engine Repair in Pearl, MS.

Slow and They did more than I wanted which ran up the bill on this old cheap push mower.

I STILL CAN'T OPERATE MOWER AS ONE OF THE TWO BLADES DOES NOT WORK. VIBRATES REAL BAD WHEN YOU ENGAGE BLADES.

Their service is exceptionally poor. They kept the weed eater the whole summer. They said they had to order parts. They claimed that they called me but couldn't get in touch with them. When I called them they threw a fit about me not picking up my weed eater. I asked them if they fixed it, and they said no because they had to order the parts. In the end they didn't end up fixing anything. According to them they did fix it. Since then I haven't heard from them. They still have my weed eater. I have since forgot and moved on. I went down there to get the weed eater, and the owner as very impolite. I was probably very impolite after I talked to him. He left, so I left. I asked them if the weed eater was worth fixing for $139.00, and I got a kurt reply. I was only asking for information purposes. I might have caught him on a bad day when I spoke to him over the phone. I didn't get any service or satisfaction for him. I am done with them. When I went down there to pick up my weed eater I asked him if he have ever heard of Angie's List. He said he had more work than he could keep up with now, and that he could care less. I know that he isn't interested in doing good business.