Complete Exteriors

It didn't. First, the company's name is misleading. They don't paint. The lady said all they do is roofing. We have a big project, the lady only asked how big is the building needing a roof, then said she would have to call me back. She did, called me back and said the job was too small and too far away. They are in Pearl which is close to me. She never asked about what else was needed and I didn't feel like trying to explain it all to her. It is a big job that they missed by not having knowledge people ask the right questions.

It went well and the new configuration works much better than the prior gutters that were replaced.

I was given a quote 4 weeks ago. I was to call back because of his backlog of work. We talked two weeks ago and haven't been able to get a date for the work to be done. I'm presently looking for someone to do the work.

When a representative did finally come to my house, he went up on the roof and put sealant on some of the screws in the general area over the spot where he believed the leak was located. He said if the roof still leaked to call them and he would come out again. During the next hard rain, the roof still leaked. I subsequently received a call from the company saying that I had not yet paid the $160 invoice (dated 1/3/2019) for the roof repair. I called them back and let them know that I never received a invoice. They said it was e-mailed to me, but when they checked on it they didn't have my e-mail address. During this conversation I as told they would come back out to look at the roof again, but since then, no one has called or returned to look at our roof. They did then e-mail me the invoice, and I paid it 2/20/20019. It is now April 1, 2019, and I have not heard anything else from the company.

Call to talk about gutters one week later they give me a call gave me some excuses I might could understand the excuse but they waited one week before they call me

This company did an excellent job from start to clean up. I was amazed at how professional this company was, the responsiveness of the owner and how great the team was. They did such a fantastic job, my neighbors even called them to do some work because they were also impressed. This is an honest company, offering fair prices and above average - if not the best - services and work.

Great! Have some work on my house and will use this company!

Professional and quality service, outstanding customer service and competitive pricing. We highly recommend. Belinda Watkins

I am extremely satisfied with all work performed. My house looks like new construction. The owner, Joe Boyd, gave me the initial estimate and was my direct contact throughout the job. I have never been more impressed with a contractor in my life. This young man has learned early that customer satisfaction matters. This was a big job, and occasionally there was some small thing that I wanted corrected or changed. Joe's answer was always, "we will fix that", and they did, His crew was courteous and professional at all times. They were punctual and worked every day weather permitted. Chris and Johnny would often ask me how I wanted some detail to look, which I really appreciated. There was a lot of detail work in this project and these guys clearly took a lot of pride in their work. The job started with a two man crew, and a third man was added about 1/2 way through. I had a total of 4 bids on this project. Two from the big boys that were higher, one from a local contractor that was lower. In all three cases they would only do the siding, not the additional work I needed. I wanted a complete exterior upgrade and that is what I received. In the end the cost was a little higher than I had expected for some add on items, but was fair and reasonable for the level of effort. I feel the cost vs. value for this work was excellent. It has been about three months since the job was finished. My critical eye has found nothing to complain about, and that is also a first. I just wish Complete Exteriors also handled interior remodeling...my next project. I will recommend this company to anyone needing exterior work on their home.

Great. Showed up the next day due to a fluke in scheduling and work was finished in a hour. Received a call from what had been performed and that the work was completed. Great experience overall. Like being able to contact company's via email and text. Makes it so much easier to do business with when we are all busy working as well. I'll come back when I need the whole roof replaced.

GREAT!! Very professional and didn't cut any corners like the original roofer did.. Explained what needed to be done very well.

Showed up on time, very professional. Job completed promptly and as described in estimate.

The owner answered my call first thing this morning. After explaining where I was located ( about 1.5 hours away) he advised me to look for someone locally for the job I was looking to have done. I need gutters cleaned out and pressure cleaning for a large house. I would use this person if I were in or around the Jackson/Pearl ms area. Quick to respond,very helpful and professional........

Things went really well. the stucco was replaced with hardy board along with the addition of board and felt. I was very happy with the work done and the speed at which the guys worked.

Overall I was satisfied with my purchase. Communication was a little spotty at times but provided a fair value for work I needed done.I took off a day at work to meet them on original scheduled day only to have the installer doing the work call me about noon and tell me it was too hot to install the fans with the heat index that day. We rescheduled for Saturday but that was a holiday, neither one of us thought of that when we talked on the prior Monday, Installer did call that morning but I told him I did not expect him to do it on a holiday. Intstaller agreed and said we might get rain that day anyway but he wanted to come by and double check the job and electrical at which time his pickup died in my driveway. I had to get my battery chager and charge his battery so he could get his truck started which I found a little amusing, at this point I was really wondering what I was in for. Installer said he would give ma a call on Sunday night if he was coming Monday as we discussed on Saturday. I did not get call Sunday but sent him a text Monday Morning and found out he was on his way( I go to work at 5AM on Mondays). I met installer at the house and he installed the fans and cleaned gutters. I also needed a repair to a down spout that was on the original estimate and another person ended up doing that, installing some boots on my roof penetrations and repaired the Water Heater exhust flu on the day they came to pick up my check for the work done. Long and short of it is you need to be flexable to deal with these guys but the prices are fair and they do eventually do what they say they are going to do. Look, any thing to do with roofing is hit and miss just becuase of the weather. My only suggestion is communication could be better.

"HAVE YOUR ROOF REPLACED BY SEPT 9, OR YOUR INSURANCE WILL BE CANCELLED!" That's the unexpected, and frightening letter we received from our insurance company. The first estimate we got from a nationally recognized firm was equally scary, so we decided to look on Angie's list for someone with respectable references that might be able to give us a better quote. The folks at Complete Exteriors looked good, in fact they looked so good we doubted the reviews we were reading were real. Nevertheless, we contacted Joe Boyd at Complete Exteriors and he responded almost immediately. Soon afterwards, he came to our home, made a thorough and complete assessment, then he patiently explained what needed to be done, and exactly how much it would cost. To our amazement his quote ended up being 50% less than the quote we received from the other company for the same job. Because of the outstanding professionalism he displayed during the initial visit, coupled with the reviews we had read, and the reasonable price, it was an easy decision to contract with his company to do the work; as a plus, Joe had all the credentials the insurance company had demanded. Not only was the work performed professionally, on time and on budget, the attention to detail was impressive. I think the reason is the way their team is structured. The job was assigned a supervisor, and a team leader, who kept us up-to-date on the progress as the work was being performed. The crew worked under strict supervision from dawn till dark and completed the job much faster than we expected. And another caveat: they cleaned up as they worked, and left the area looking better than when they arrived. After the job was finished, the team leader carefully examined all the work his crew had done, and redid a few places that he felt were not up to the company's standards. The next day the company supervisor came back to give the job his stamp of approval, and when he was done he presented us with the invoice and asked for the check. Needless to say, we are overjoyed with the results we received. In fact, we are convinced we have a better roof now than we did when the house was originally built some 24 years ago. If you have a roofing, gutter, or siding issue, and you live within their operational area, I would go so far as to say, if you don't call Complete Exteriors and get a quote from this company first, not only will you pay too much, you will probably get a substandard job as well. Complete Exteriors is hands down the best choice we could have made, and we are completely happy with the results and the warranties we received.

After checking out all of the reviews on Angie's List, I was most impressed with everything that was said about Complete Exteriors. They were my first call to get an estimate for the complete re-siding of my home. I set up an appointment with them to get the estimate, but they never showed up for the appointment. I was really disappointed because they seemed like a solid company. After I left a message with them to let them know that no one showed up, someone did call me to apologize for letting it slip off of their calender. However, I can't afford to miss work multiple times for a company that doesn't meet me when they say they will. First impressions are a big deal for a project that I expect will cost more than $10k.

From the beginning, Complete Exteriors was great to work with. They came out promptly and gave quote. They met with insurance adjuster to discuss the wind damage to the roof and discuss what and how to repair in accordance with insurance adjuster's findings. We were having bad leaks, so they reacted promptly to add us to the schedule to minimize the damage due to the leaks. They communicated with us consistently. The crew that replaced the roof was very professional, courteous and considerate of our home and cleaned up their work area daily. They worked long hours and got the job done on time. We were very impressed with the quality of work done as well as their professionalism during the entire process. We would definitely recommend them to anyone needing a new roof.

Complete Exteriors provided great service at a price well below other quotes I received. Look forward to using them again in the future. They even took before and after pictures. Highly recommend.

Office staff was cordial and helpful and was able to interpret what I needed done. Work was scheduled for a few days later and work was completed on time and within cost as estimated. No mess to clean up in the yard as had been observed with another company at another time. Altho the job was a small one, the effortless transaction with this company was enough to let me know I would use them again no matter how small or large the job. I have pets who have a doggy door and I was worried about workmen coming in the fence gate and perhaps my pets getting out. They assured me they would be sure my animals did not get out. That assurance means alot to me.

Fair price, provided samples which made it easy to choose the roof color you want, very thorough & professional, but in the end another company was chosen mostly for better price. They would have been my 2nd choice!

They did a really good job. They were very good to work and easy to communicate with.

It's now 9am Monday and still no one. Not a happy camper!

Great! Contacted them after a tornado came through to check for missing shingles/roof damage (we had a tree that fell on the roof, but didn't go through it) Eric came out and gave an estimate, then came the next week to fix us up. He also called me several times, he was supposed to come earlier in the week, but a roofing job they were working on ran late so he just wanted to let me know he would be out a couple of days later than what he had originally said. Great to work with, he gave me his card for future roofing issues. Would definitely use them again.

I was very pleased with the process. Very professional quote, completed the job in 1&1/2 days and as quoted.