Home Repair Co

The workers arrive late and lie about their arrival time to the owner. They left behind trash that was not there, and when I told the owner, the workers lied to him once again. I found trash bags with items that they left behind recently, and I took pics and sent them to him to show that they left. Instead of apologizing, he insulted me.

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Owner was prompt coming to view our projects and promised a quote within a few days. But 26 days later (and 5 emails later) we still did not have a quote on even one of our projects.. He said he was extremely busy and we did not want to wait any longer so we continued to search for another contractor. If he was so busy that he couldn't even work up some quotes for us, we had doubts about a time frame to actually get the work done. He was professional in his first visit and seemed like a very nice man, but we were not happy having to wait for almost a month to just get a quote. We found another contractor on Angie's list and the quotes were prompt and work was scheduled within 5 days.

Wanted the jobs done as a suprise for wife who was out of town. Discussed on Thursday, did the job Fri, Sat, Sun to get done before she got back Monday.

I knew this installation would not be easy since the old vent fan vented into a space in the attic that was not accessible from the attic itself, but I think even Mr. Carter underestimated how much of a pain putting this thing in would be. When Mr. Carter originally quoted me, he also was able to advise me which Broan model would be the most quiet. I ordered it off Amazon and it arrived two days later. The $180 was for installation of the timer and his labor--it does NOT include the cost of the actual fan too. My fan was installed on 7/31/13 and the first part of the install took him from about 11 in the morning until 5 in the afternoon. Getting the old vent fan casing out was difficult and putting the new casing in was also difficult since he had to and quot;pushand quot; the new casing in from downstairs versus going into the attic and being able to push it in place downward. A larger hole did have to be cut in order to accomplish this, and because of that, Mr. Carter had to come back a few weeks later and patch up where the hole was cut. Once the fan was in place, Mr. Carter installed a nice electronic timer that can be set for 5, 15, 30 or 60 minutes and cuts off automatically. Considering the price I paid for this work, I think it was likely TWICE that much of a headache for Mr. Carter than what I was charged. It was not an easy job, and Mr. Carter never made me pay a dime to him until the ENTIRE job was finished, including the patching up of where the hole had to be cut. While it was sometimes hard to stay in touch with him, if he said he was going to be there on a particular day at a particular time, he did follow through. It's hard to find a contractor who will do what they say when they say they will do it, so I must give a big thumbs up for Mr. Carter's honesty and integrity.

They did quite an excellent job. They cleaned up the house after they did the job. The price was fair.