Hendrix Home Builders and Residential Repair

During the insert repair, he broke the fireplace and pushed it back from the framework. He denied doing it, but it had been there for 23 years, and only came loose the day he worked on it. He replaced the chimney cap, but upon inspection, it was dangerous. He solicited someone else to help him with it, and we are pleased with the over all results of that. The FLOORS are the real problem. We provided the best moisture barrier adhesive we could find, and bought stranded bamboo to put down. During the installation, we asked the installer if he needed to do a moisture test. He stated that it was not needed as the slab had been down over 20 years. Within TWO weeks, the flooring was tenting up. Craig came out with the installer, but they maintained the fault was with the flooring. After that, we hired a professional flooring inspector to inspect the floor to determine what went wrong, costing us an additional $400.00. His determination was that there was so much moisture coming up through the concrete it caused the adhesive to release. I personally lifted the flooring and found the floor and adhesive was moist to the touch. The flooring inspector determined the installer was at fault for not finding this prior to installation. We still have ridges all through the dining room and living area. We are just NOW able to start working to repair the damage. Hendrix refuses to repair the damage. This will cost us several thousand dollars yo correct. While Craig seems nice enough, his lack of professionalism, and general lack of understanding that businesses have to stand behind the work they perform is dismal. We will never recommend, nor use these people for anything again.

OMG - don't do it! Just don't. Concrete was brought out at 10:30 in the morning and was poured by 11:45. Craig and one other man began to spread the concrete and was still spreading it until 12:30 that night. When he left he apologized for getting concrete on my walls. It wasn't until the following morning that we could see the extent of damages to the new wallboard we had recently installed (or the concrete on the ceilings). We could not hang our outside doors up either without them dragging and hanging up on the high parts of the floor. The floor was in terrible shape. There was so many dips and swells in the dried concrete there was no way to lay tile on it. Concrete was piled up in corners and closets. We called Craig back but he could not return until the following week to do repairs. He only made it worse, although he worked on it for 2 more days. When he finally left, he didn't even bother to let us know he was leaving. This floor is going to require a jack hammer to get the waves out of it plus several thousand dollars. Thanks Craig!