C & K Air & Heating Inc

We would strongly recommend C&K Air and Heat. Their examination and estimation of our project needs were precisely correct and their execution of the work order went without a hitch. Jeff and Jerry were polite and proficient. The fit and finish of their work to include the nice ways they ran and secured the ducts is well appreciated. When finished, they cleaned up the work sites and even brought in their own vacuum to tidy-up. When we next need HVAC work, we will be calling C&K.

Our furnace stopped working during the night. I called C&K the next morning at 8 am. They had a technician here by 8:45. He diagnosed the problem and had it repaired within an hour and our heat was back on. We've used C&K many times to tune-up our furnaces and A/Cs and to perform repairs. They've always been prompt and we have never felt like they were trying to sell us something we didn't need.

I've used C&K before, including for a big replacement project. I've always been totally satisfied with their service. I will continue to use C&K. No complaints from me whatsoever.

Called C&K, who wanted Model and Serial of York furnace. He called me back to confirm supplier had it stock. Said it would be 85 for part and 85 for labor/trip, and someone would be here in about an hour. Sure enough tech JJ arrived, replaced, and tested. Said his detector didn't find carbon monoxide but he recommends, esp with older furnaces. He subtracted 25 which he said was Angie coupon. I was very pleased. Told him that was even better than the 10 per cent senior discount their Angie info cited.

Very good job, done quickly & effectively. Really pleased with quick response & quality work. Technician was courteous and informative with answers to questions. Will use them again.

Great success! The technician found that the unit had been installed improperly 3 yrs earlier by another A/C company. Freon flow lines were too small which caused the compressor & switches to overheat & eventually fail. Jeff, the technician, spent several hours completely analyzing the problem, recording settings, pressures, & requirements. With his info, the company that installed the unit was made to redo their work (took over 8 hours). New Freon lines, new compressor, and several switches that had failed were installed. This unit now works properly now!

Easy scheduling, they are nice, and they show up on time. No problems!

I called to schedule a non-urgent furnace inspection and had a serviceman at my door within 90 minutes. He was thorough and very helpful. I will certainly use C&K again in the future.

C & K was great. Jeff couldn't find anything wrong on the 1st visit as my furnace decided to start working when he arrived. Of course, after he left, it stopped working again. C & K was able to work m e in right again the next day in between appointments. They were able to get a new mother board for the furnace and install it that day. They were polite, punctual, and seemed genuinely interested in helping me solve my problem. I have had no further issues with my furnace. I will use again.

Gave me some recommendations on what I could do.Wrote up and gave me a complete cost with labor and parts included.

Excellent experience. The technician was timely, professional and thorough. He explained everything and answered all of my questions to my satisfaction. I am extremely pleased with the work.

They were very nice. They did a good job. The technician was punctual and I would use them again.

Response time and service call were very quick. Service person was helpful with newly installed thermostats and tightened the connections.

Rep was on time, worked efficiently and was very polite and shared findings w/ me at end of call. I will use this company in future.

He showed me exactly what he was going to do and answered all my questions, which was really important to me. He was very professional. He also gave me a senior discount. I will use them again next year for my A/C. I would have liked to know their hourly rate prior to them coming out. It was about $85/hr which I think is a bit high.

The service was phenomenal. We had been working with another local A/C company that has strung us along for more than 2 months. Obviously we were not happy with the service and decided to contact C&K after reviewing their reviews on Angies List. We contacted them at 3:45 pm the day before and they had a technician at our house at 8:00 am the next morning. Upon Jeff's arrival I explained the scenario of the A/C and the service we have received from 2 previous A/C companies. Jeff took his time with analyzing the system and was able to clearly explain that the previous A/C company had in fact installed a couple return air vents in the wrong location and to high on the wall. The result is that the return air vents are immediately pulling the air out of the side of the vent that is located too close to the return. Also, he advised that one duct and vent were to small for the area it is located in and that the thermostat is located in the wrong spot as well. Therefore the system is working against itself. Jeff also was able to explain that the system that is installed is known for having a poor coil design (which may or may not be a problem). We have begun an elimination process with adding 2 1/2 pounds of Freon, the next step will be to complete a dye leak test, and coil test, if the Freon does not fix the problem. This process will be completed by Jeff and C&K and we will definitely use both in the future. The other mentioned minor problems will be completed by the home owner in order to save money and remain on budget for the project. We cannot stress enough how appreciative we are to receive promptness, professionalism, and a competent professional that performed outstanding customer services and DOES NOT TAKE ADVANTAGE OF THEIR CUSTOMER!!!! Way to go Jeff and C&K......

Service was prompt, honest, and friendly. They recognize their limitations and only focus on their specialties. They didn't try and sell me services I didn't need. I would use them again without hesitation!

This turned out wonderful! He was extremely knowledgeable.

We didn't know why it was leaking, but our tech, Richard quickly got to the root of the problem. We had an accumulation of cat fur from 8 1/2 years. We changed out our filters, but not always in a timely manner. He easily could have been dishonest and told us something major was wrong. He was courteous, prompt and professional. We used an Angie's List coupon we'd purchased and that was all we had to pay. I love doing business with a company with integrity.

I"m a property manager. I contacted the office late morning to schedule a repair appointment; due to my tenant's health issues, they were great in scheduling someone out that afternoon and troubleshoot the unit. The tech. ordered the parts and was back out the next day to complete the job. My tenant complaints that the tech. was late for more than 1/2 hour and no one contacted her about the delay....she has to take more time off from work. When I receive the invoice, the total repair cost was more than the estimate due to additional parts (filter and freon) and labor (pick up parts). I called the office to question the additional costs, Melissa was great in explaining the charges, and also willing to work with me on their labor charges, since they failed to inform me of the additional charges in picking up parts. I have used them before, and would recommend them to others.

My tenants went without AC for 4 days because I had called two other AC companies, who could not fix the AC. They told me that I had a leak in one of my AC units and the other had a bad compressor. Jeff with C&K come out and figured out the reason they thought there was a leak. It was because the high side was closed off and the low side was open and when they pressurized the unit the high side valve was leaking in to the compressor. He vacuumed the unit and it held pressure. That was one problem solved. The other unit had a really high head pressure that kept causing the unit to turn off. He knew that this unit had two coils and even though the coils had recently been cleaned, it was most likely not done correctly. He had to take the unit completely apart and separate the two coils and clean in between them. Which was tedious but he took his time and made sure it was done right. Jeff was an excellent technician.He provided great customer service, and also was very friendly. I have used this company twice in the last 7 days.The first time I called them at 7 am, they showed up at 8.30 am and the second time I called them at 8 am, they showed up at 11.30. Overall great service and highly recommended

They sent a technician out within hours of my first contact. This was to fix my AC that wasn't cooling. I expected it to be difficult to get someone out the same day since it was in the upper 90's that day. Jeff quickly found and fixed the problem. He then cleaned the unit and tested to see if Freon was needed. Everything tested okay so nothing else was done. The service was quick and friendly. I highly recommend them, and I will use them again in the future.

Ty was a really nice technician worked. He worked quickly and explained everything that went wrong. I will definitely use their service again

Service Review Form: 1. Name of Company: C & K Air and Heating Inc 2. Address of Company: 1809 Watson St. Memphis TN 38111 3. Phone Number of Company: (901) 744-4000 4. Did the company/individual perform services? (as opposed to just an estimate, phone call for information, etc.) <Y/N> YES 5. What date was the service completed? 7-7 & 7-14 6. Approximately how much did you spend? ($) 67.5 & 209 -After the angie's coupan for each. I did not get a discount for my 2nd Angie's coupon. 7. Please describe (in detail) the services performed (10,000 character limit): Being an engineer I understand HVAC well & the technician told me that if freon is needed then there will be a charge of $ 65 per Lbs. However he opted to take total of 6 plus lbs of freon (2 lbs from each of the three units) during his two visits without my consent and/or approval and no credit for the same on the invoice. so the point is if there is a charge for the freon (which I understand)then why is there not a credit for the taking total of 6 lbs of the freon from three of my units?Also the problem still persists. If you need additional info. pl. feel free to call me at 901-292-0066 8. How did it go overall? Tell us the story from start to finish (10,000 character limit): For questions 9 through 14 please grade the company (just like a report card) using the Angie's List grading scale: A = Excellent, B = Good, C = Fair, D = Bad, F = Lousy. If you feel that any question is not applicable to your service experience please answer N/A. 9. Please grade your OVERALL EXPERIENCE: Bad 10. Please grade the PRICE: On 7-14 the technician's ticket amount was $ 159.16 however the invoice in a mail was 209.16!!!!!!!!!! 11. Please grade the QUALITY OF THEIR WORK: undtermined 12. Please grade their RESPONSIVENESS (i.e. promptness in returning phone calls): Good 13. Please grade their PUNCTUALITY: Excellent 14. Please grade their PROFESSIONALISM (i.e. cleanliness and courtesy): Good 15. Would you use this company/individual again in the future? <Y/N> depends upon resolution of the aforementioned issue. 16. CONFIRMATION STATEMENT: Please remember that this review information will be available to the service provider being rated. Do you confirm that the information contained in this Service Evaluation Form (i) is true and accurate and (ii) represents your actual first-hand experience, or experience which you are authorized to discuss? Do you acknowledge and understand your responsibilities under the Angie's List Membership Agreement, and that Angie's List is relying upon the accuracy of the information in order to serve other members? Do you confirm that you do not work for, are not in competition with, and are not in any way related to the service provider in this review? <Y/N> yes To help determine if you qualify for our complaint resolution process, could you please answer these additional questions? 1. When was the service performed, or money paid? First invoice yes, second no 2. If this complaint is more than 12 months old, do you have a written warranty or agreement from the provider pertaining to the services in this complaint? not applicable 3. Have you made at least one attempt to contact the provider regarding your complaint? no 4. When was your last communication with this provider about the problem? 5. Is one or more of the following true? none of the followings a) I am currently or have been in litigation with this provider? b) My complaint has been reviewed by a local authority (e.g. State Contractor's Board, Medical Review Board) c) I have accepted a settlement from this provider's insurance company. 6. What is the best way to reach you during regular business hours? Email, home or work phone, fax? 901-292-0066 Thank you for your help in this matter. If you submit a review and choose to answer the complaint resolution questions, someone from the Angie's List Complaint Resolution Team will be in touch with you shortly to advise what the next step is.

Service man came when he was supposed to and did a good job. Would definitely use them again. Very convenient to communicate with them through the message system at Angie's list. No missed calls or confusion.