SLAB STONE SURFACES

Description of Work: This experience was a nightmare. The whole process took much longer than we were told it would be. Part of it was that the sink we ordered would not have worked very well. He was kind enough to tell us that if we used that one the granite would break if the faucet became loose. We appreciated him doing that. We ordered another one. All in all, that probably took 3 weeks for the sink to be delivered to Slab Stone. We carried the sink over on Thursday, and the secretary said they would call us by Monday. We heard nothing and I finally called on Tuesday. This became a pattern. The secretary said she would call or they were coming, and we never heard anything. The weather was bad during some of this period, and I understand that. She said they would be here on Friday, March 6th. The weather was icy on March 4th, and they missed a day of work on March 5th. I knew they probably would not be here on Friday, and that was fine. Things happen which cause delays. But by Friday noon roads were clear, and the secretary was at work. She actually told me that she meant to call me on Friday before she left work. We heard nothing until I called them on Monday afternoon . We just would have liked to have known what was going on. They came on Wednesday afternoon and measured again and tore out the old counter tops. They left at 12:30 and said they'd be back "in a few minutes." We didn't hear from them again that day. They showed up at 10:00 the next morning without anyone calling to see if we were even at home. |When they took the old counters out, they left nails sticking out. They scratched the side of the refrigerator door in five places. The scratches are so deep that you can feel them when you run your fingers over the door. This could have been avoided if they had just removed the sink before they took the counters out. The sink was not installed in the center of the opening for it. The sink had five holes already cut for installation of the faucet and sprayer or whatever. They did not measure accurately, and cut another hole in the sink. Now we have an unfinished whole in a cast iron sink which will probably rust at sometime. This hole was for a water filter. The one they cut for the faucet was off, and the faucet would not go in until it was altered a little. There is a significant gap between the wall and counter. Yes, the wall was off some, but the granite was also off. A fabricator who knows what he is doing should have been able to cut the counter to fit even if the wall if not completely straight. So now we have a caulk filled gap about one half inch wide at the end of the counter. Mr. Taylor came out and measured initially. At that time we told him that we wanted to push the range against the wall. He said that was fine, but the installer put a small piece of granite at the back. Now the range sticks out too far in the floor. When we signed the original contract, a stainless sink was included in the price. We told him that we might buy our own sink, which we did. He said he would take the cost of the sink off the price. When the installer gave me the bill, nothing had been changed. The price was the same as the one including the sink. The installer called Mr. Taylor, and he said the secretary had not charged me for the sink. Not only had she charged for the sink, but she had added a 250.00 charge for removing the old tops that had not been mentioned or included in the original contract. We paid 250.00 to have our refrigerator permanently marred. We would have removed the old ones ourselves if we had been told there would be a charge. The installer called Mr. Taylor back and tried to explain to him about the sink and told him the cost of the sink hadn't been taken off. Mr. Taylor agreed to let us pay a little less. Who knows how we came out on that? The secretary is one of the most inefficient I have ever dealt with. It's kind of ironic. We were told that ladies came in Slab Stone crying because they had been messed up on their granite installation by the big box stores. My wife was crying because we didn't use the big box stores. Another thing that we were told was that the big box stores added charges for numerous extras they did. At least the people knew before they had the granite installed what the cost was with the extras. The 250.00 charge for old counter top removal was a complete surprise. All in all, this was a horrendous mistake. We had wanted granite for years, and this is the experience we had. I did try to call him on Friday afternoon and tell him all this. Despite the fact that it was during their operating hours, they didn't answer. I left a message, but so far have heard nothing. If Mr. Taylor has tried to call, he hasn't tried very hard. I personally am finished with him, and would not encourage anyone to use Slab Stone. | |