RW Heating, Air, Plumbing & Electrical Inc.

Todd and Matt Clayton showed up on time, got the work done quickly, and exceeded expectations in terms of advising on recommended next steps as well as the quality and completeness of the work. Well done!

I called and requested to have someone replace my igniter on my water heater as the pilot light would not light and there was no spark. They were quick to send a technician (with no notice of an inspection charge to send someone out) but upon arrival the tech said I needed a whole new water heater for $2500. I believed this to be incorrect and also too expensive for what it should cost, so I proceeded to go with an alternative company who ended up replacing the igniter and fixing my issue for nearly 1/4the price! A few weeks later a bill came in the mail from RW that I owed $140 for the technician’s time. This tech spent no more than 30 mins at my house and did not perform any work. They told me everything I already knew about the water heater and why it wasn’t working. I felt that they were trying to upsell me a water heater instead of repairing the small part that needed repaired. I called and complained. The last contact was made by myself in which they never responded and continued to send me a bill in the mail with it going “past due” and going to collections. I escalated this to the owner of RW and got them to come down to $99 from $140, but still consider this to be a scam as no work was done and only a quote was given to me. For all I know, RW could go around quoting real high and then collect the charge to send a tech out without ever work being completed. When finally giving in to avoid collections I was offered to pay with credit card. After they received my credit card information they explained that there was a 4% charge to use a credit card. They should explain that before offering that as a payment option. Also, it speaks to the companies’ culture that they pass the credit card charges down to their customers. I wouldn’t expect any less from them. I would like my $102.96 back from RW and hope that this review serves someone else in the future well.

Excellent work and completed in a timely manner

They were called in about 6 weeks ago to fix a simple leaking faucet. The problem recurred in about 6 weeks. I got significant blowback about whether there would be an additional service charge. They should stand behind the work. The technician and receptionist/agents were professionsl, management doesn't understand about making customers happy within reasonableness.

Hired these guys to repair my kitchen sink. They started the job and never returned to finish but demanded payment at the start of the job. When called to see what happened, the receptionist constantly lied and said they were on their way. I was even sent a text message after the conversation that stated they were coming (another lie). I called one last time to see if they would show up, the receptionist got nasty with me on the phone because I was upset that they lied to me and did not finish the job and hung up on me after I asked for a refund. They will scam you. Carry your business elsewhere!

RW was called for a Pressure Gas test quote and I was quoted $450 plus any extra person to do the job ($140. per hr) and a Gas Hot water tank install ($140). I was told that all permits were included. I agree with the quote. James (RW tech.) came over to do the job and had to reschedule he told me he had to get some help. The only gas item in the house was the new gas hot water tank that needed to be installed. There is no gas stove in the house. The job was scheduled for 10/29/20 and James and his helper did the pressure test and installed the gas hot water tank. It took them 3 and a half hours to complete the tank & pressure test. James had to get some extra PVC, traps, and other parts ($275) for the Gas hot water tank. My total charge was $1,240.00( Visa). When the Code enforcer came to approve the work I was told that there weren't any permits filed I was asked who did the work and I show him my RW contract. Code enforcers ask me to call because they want to speak to them about the permits. I call RW and was informing them about the needed permits and I was told that they have been pulled them. I ask RW to speak to the Code enforcer here at the house and all of a sudden RW hung up. I call RW back several times but RW didn't answer my call. I ask the Code enforcer to recheck for those permits prior to leaving and he confirm that there no permits had been pulled. As time passed while working on my remodel house, RW was still trying to dodge responsibilities. I call RW for months for those permits and now I was told that another pressure test had to be done and I had to pay again. I ask to speak to James' manager or the owner to complain about these charges and the unfile permits. The owner was always too busy and could not take the call. For months back and forth with RW, I was told that I would still have to pay for another test to get a permit. I explain to the owner that no permit was pulled and I was told by the Code enforcer that if they pulled a permit it only had to be amended. Therefore they told me they will handle it. As time passed once again I was misled by RW. While thinking that the permit was in I notice the end of the nipple of the gas hot water tank and the connection for the stove wasn't correct. On 1/20/21 I had to pay ($177.45 ck # 1164) for the nipple to be put in correctly which RW (James tech.) did as well. At this point, I asked RW, not to send James back to my house. Everything he had done was wrong and no permits had been filed up to this date. I had to repay for everything RW tech. had done (Gas pressure test, gas nipple which wasn't on correctly, unfiled permits, additional install (PVC)) plus cleaning up the mess that James was called off the job to do another job. The only thing I want RW to do is to either get a permit for the gas hot water tank they installed or get an amendment to the original order. There is NO PHYSICAL WORK NEEDED at this point. The tank has already passed Code inspection, just needs the permit enter on the computer. But RW is stating that they didn't put the gas hot water tank in, therefore if they didn't install this new gas hot water tank why was I charged $1240.43? Please note that there was nothing else in the house that was running on gas but the new gas hot water tank. In addition to other purchases for extra parts, why was I charged? I know it didn't take 3 and a half hours to complete a pressure gas test with no appliance. Why was PVC purchased by James (tech) for a gas pressure test?

Early this summer, my antiquated a/c gave up the ghost. Before calling R/W, I spoke with a couple other companies which seemed to range from outrageously expensive to borderline shady. R/W arrived quickly to evaluate the corpse and ductwork and three days later I had a fully functional system brand new and modern. At one point, the supervisor came down and stated the the return duct didn't need to be replaced and he was reducing the price by $500.00. For the remainder of the summer my wife compared our monthly utility bills with those of last year. In spite of rising costs and record temperatures, our cooling cost went down. Now these folks may not be the cheapest in town ( I'd be nervous if they were) , but each one of the crew seemed to be fixated on doing the job quickly and doing it as perfectly as possible. One even came back after the job was finished to replace the plastic valve covers (?) that came with the compressor with brass ones. You could do worse than hiring these people, but, based on MY experience, you couldn't do much better.

They give u one price just to get your business an then once they get done with the job they shoot the price up they are scam artist do ever use them.

Went very well, took only an hour, would hire them again!

Great! Outstanding!! Really satisfied with the job that was done

Don't waste your time and money on these people. The plumber walked up to my house smoking. Did not have the correct equipment to clear the clog. Charged almost $500. They would not leave until I wrote them a check. They don't take cards. They immediately went to the bank to cash the check. They did nothing. I called another PROFESSIONAL plumber. Upchurch Services. They cleared the clog because they brought the correct equipment. The technicians were very professional at Upchurch.

RW came on short notice, diagnosed the issues quickly, demonstrated resourcefulness in obtaining a part of which there was only one left in Memphis at the time. We were delighted with the work and with their bedside manner. I'd hire them again in a second! And we couldn't recommend them more highly. On top of all that they seem to care about being good people.

Everything went well and the installers was efficient. I was surprised by the 3.5% increase in price because I used a credit card but when I spoke to the manager she explained it was on the invoice and agreed to reduce the price but I told her it was okay

The prices and services was wonderful

They did an outstanding job. No complaints. This is the 2nd hime I’ve lived in that ’ve had to utilize their services for new HVAC installation.

Very well. Work was well done and very competently.

My personal problem is the service charge per visit. I told them what was going on with my shower/tub, I assumed he had an ideal and would know the price up front. But service charge to check it out, understandable. Another service charge to fix it, hourly. Did not deduct the first service charge since I chose them to fix it. (Now I know) He did good work but I think it was a little expensive for what was done. My opinion only!

I was informed when the technicians were on the way and they arrived prior to the 8:30 am start time. They finished up the work in less than two hours and left all in a clean and orderly fashion. Both technicians, Todd and Darrell, were professional, polite, knowledgeable and answered all questions I had. Two days prior to coming on site their supervisor gave me a price over the phone for the work I needed, based upon a series of questions. Based on this price I hired RW as I had also priced the job with a competitor, who gave an estimate that was over twice what I had paid to RW after coming onsite to view where the work was to be done.

They came and worked on the leak the same day I called. The next day, a Saturday, the unit began to leak again. I figured it would be a few days before they would come back since it was the weekend. They came out that day and fixed the leak no charge and it hasn't leaked since. They stood behind their work no questions asked. They are trustworthy and reliable. I would definitely hire them again.

Called them late afternoon, they were there the next day and completed the work in around an hour. They waited to make sure nothing was backing up and told me to call them if I had anymore issues. Very quick

They were very professional and timely

On RW’s initial visit our issue was reviewed and corrective options were presented with the cost for each. We agreed on a work solution and for the work to take place the next business day. The work was completed as planned in less time and was less expensive than planned. We are very pleased with RW’s implemented solution. The crew was engaging, friendly as well as professional. The office contact was a pleasure to work with also. We have already contracted for future work by RW.

Great work. Very professional. Would hire again. I have an older home. They were able to run plumbing through cabinet with minimal modifications to store purchased double sink vanity. Work area very clean after installation. Very pleased.

A+. Very responsive. They were fast. I've been dealing with them for 20 years.

Estimate for all work was $4,500 and included $800 for "a lift," presumably to access the tennis court lights for repair. The estimate specifically stated that $480 of the estimate was to move washer/dryer plumbing. $4,000 seemed very high for the rest of the work, especially the $800 for a lift, however we wanted the court lights fixed, so we agreed. Unfortunately they didn't fix the court lights and stated that it would cost me an additional $2,500. I said no way, asked them to EITHER fix the lights OR refund some of my money. They wouldn't so I took them to court to recover some of the money paid. Their contention in court was that I paid $800 for a lift so they could get a closer look at the lights for the sole purpose of giving me an ESTIMATE. The judge agreed with me that the cost seemed excessive and was puzzled that they didn't have their own equipment (the lift), but the judgment went in their favor since the estimate did not expressly state that the court lights were to be fixed. However, the estimate didn't overtly state ANY of the other work to be done... My contention was that any reasonable man would realize that $800 paid for a lift would be to actually do the WORK, mot simply formulate an estimate. I was furious, but had to accept the judge's ruling. (On a side note, I am "not from around here," they had a local attorney very familiar with the justice court, and RW is an established local business) I had to buy a new ceiling fan ($240) and they used a part from that to fix the fan I had. I provided pictures of the cable box move and dryer vent (the open hole in the drywall was the first attempt... they do NOT repair drywall) work for you to decide on the work as well as how the court light access panels were left. They also changed a light bulb in a bathroom. If you call them for work, get a DETAILED estimate itemizing EXACT costs item by item, labor, parts down to the minute and receptacle box, feet of wire, time line etc... the extremely vague nature of the estimate hung me in court. It ended up being my word against theirs. Funny, I thought justice court existed to apply reasonable man theory, but in this case the easy way out was to just say there was no promise in the estimate, albeit exceedingly high.