B & L VACUUM SVC

I called Band L on 1/8/2014 to schedule the first service on my septic tank since it was installed 23+ years ago (yes, I'm embarrassed to say that but it's never backed up on us). They were scheduled to send out a truck the next day - I asked for an early appointment and they said they'd try. Well, morning came and went, half the afternoon came and went so I called them back. They said the truck was broken down at the processing plant and they were going to send another truck to the plant for the driver to bring over. Shortly after that they called back and said they couldn't do that but would send another truck closer to my location. The driver of that truck called about 45 minutes later to make sure of my address and I met him shortly after that. After backing up to the tank (I'd uncovered it the day before) it turned out the vacuum portion of the truck wasn't working so nothing could be done. The driver (Dave) said he though he knew what the problem was (a clogged strainer) but he couldn't open it in the yard without killing the grass. He and his helper left to go back to the shop to fix it - since it was late they weren't going to come back in the dark. Dave called me later in the evening to say it was fixed and he'd be out around 7:30 in the morning. On the 10th they showed up bright and early and it went without a hitch. Both Dave and his helper were professional, cheerful and responsive to my questions. I would hire them again but in another 23 years I doubt I'll be on this earth.

B and L provided same day, professional service. I am very satisfied with this company. I called at 8:30 am, and received same day service at 2:30 pm. I was charged the price quoted; $200 for the pumping, and an additional $25 for the convenience of writing a check. I was notified that there would be an additional charge of $45 for digging up and removing the lid (this was unnecessary, however, as my husband had already done this). I was told the service tech would arrive at approximately noon. He did not arrive until 2:30, so not very punctual. But considering I received same day service when competing companies would not offer this, the lateness did not bother me. The service tech (Mike Van) was very professional and cordial. He left no mess and was very competent with the vacuum truck in my yard. It started to rain as he was working, and he did not seem to mind at all, just continued working. He provided advice on how to prevent septic tank issues in the future. I would recommend this company to friends and family.