AirSouth Cooling and Heating

I purchased a Generac standby generator from AirSouth in July of 2022. I was assured that this standby generator would power my home in the invent of a power outage. When the generator was installed, there was a problem with this brand-new generator, and they had to order a new main board because the generator was not charging. I was concerned about this, but the generator had a five-year warranty, and they explain sometime equipment have bad parts. AirSouth assure me that they would do regular maintenance to make sure this generator was performing as expected. WHICH THEY DID NOT DO! The first time we experienced a power outage was on Friday 06/16/23 the generator came on for about one and half hours and shut off. I called AirSouth and they sent a technician out that spent about 25 minutes out here and told my husband that the main board had went out and they would have to order one and it would not be in until Tuesday 06/20/23. I paid 13,822 for a backup generator that did not work the first time it was needed. When I called AirSouth to ask to speak to a manager or someone in charge I was told they were on another call and was not able to take my call. I than explained to Denise that I would not allow any repairs to this generator, and I needed them to replace it because obviously there is a defect with this generator if the generator requires three main boards in less than a year. She explained to me that they would only be able to repair this unit not replace it. AirSouth showed no concern for me or my family after I had paid them for this generator. I only make about 40,000 a year so this was a huge investment for me. They were total unconcerned that this was a brand new system that had never been use. They seem to think it was ok that I would have to wait four days during a power outage to use a generator that I paid them to install and had never had cause to use. Right now, I am feeling as through I have been scammed because I made the decision to invest this large amount of money for the security of my family and when the power went out, we were in the same position as everyone else, no power. My husband had to go and pay $400 for a portable generator to get us through the weekend. Bad business!! This was the perfect opportunity for the advertisement of not only Generac but also AirSouth due to the fact everyone in the area was hot and frustrated. My family, friends and I'm sure my neighbors were aware that I had recently had the Generac installed, and because AirSouth do the huge advertisement on their vehicles they were aware of who did the install. Epic failure, because when the power went out, everyone witness the fact that after paying for this generator I was still in the same situation as everyone else, NO POWER! I should have just stayed with the portable generator. It would have be much, much cheaper! A week later and they are still making excuses.

Excellent! Found my one stop shopping place for my recently purchased home. Everyone from the office personnel to the technicians were professional, efficient, and friendly. I highly recommend Air South!

My Technician was experienced, kind and very informative.

I called them on Monday and they said the soonest a tech could come out was Thursday. I found someone who could come sooner and called them back Tuesday to cancel. She then told me that they could get someone out that evening even though before no one could come out until Thursday. I already had someone lined up though so I said no, and at that point she told me I owed $20 for a cancellation fee even though it had never been mentioned before and I was giving plenty of notice.

Great, professional job.

It went well... the guys were on time, did the job, and did not leave a mess behind... explained things, overall it was a good experience...

They did a great job and we would highly recommend them. All of the staff was very friendly and respectful, they even wore plastic shoe covers to avoid tracking dirt into our home. I was very pleased, they did a great job

They were excellent! I was very impressed with them. The office personal, sales, and installer were all very nice professional to deal with.

They were all nice. They did a great work. They did a fantastic work. All service has been nice. They've done a lot of work. Explained everything that they were doing. I think we got the best business in this area.

Everything went fine. The crew was very professional, courtesy, very nice and answered any questions we had.

Representative was on time and did the heat/cool load calculations on site and gave me a quote before he left. He told me that the company does quite a few mini split installs and that all the equipment and materials were in stock. I chose another company due to the type install I wanted and lower price.