AirSouth Cooling and Heating

10/10

They have great customer service, very knowledgable and pleasant. One stop shop, service after the sale was above and beyond everyone else.

Air South did a fantastic replacing old AC unit with new one.

I think this company can be more professional. I kept getting different prices and dates from different customer service reps. I feel like the service was very poor.

I felt they were curious, kind and professional. They went above and beyond to make sure I had a great experience!

There was a unauthorized charge that was eventually rectified through several phone calls. 3 different group of plumbers were sent out from the company and all but the last group knew what they were doing. Second plumbers cut unnecessary holes in the wall. Initial person inspected the issue and generated a quote for the absolute wrong repair. They did work with our insurance provider and we had them cover more of the repair than they were willing so that was a positive.

Everything was nice!

DO NOT USE THIS COMPANY!!! THEY HAVE FALSE ADVERTISEMENTS AND SELL YOU ITEMS AND SERVICES THAT YOU DONT RECEIVE!!! I had a salesman come out and sell me a two stage unit and I received a single stage unit. I was hesitant to write a check up front but the salesman promised me that I would have a satisfied and worry free experience or I would receive my money back and shown me on their website where it says that but they wont come get their equipment or give me my deposit back. He showed me the number 5 item on their guarantees â If you feel any completed job was not performed up to these high standards, we will refund whatever portion of the purchase price you think is fair and reasonable .There has been numerous times when crews either dont show up or show up several hours after their appointment time with no heads up for any of it so we just had to cancel plans each time waiting for an appointment just for nobody to show up which goes against one of their guarantees â You wont waste your valuable time with waiting and worrying, guaranteed. I have only had one of many crews wear shoe coverings and cover furniture and thats one of their guarantees They use tarps and floor protecting shoe covers, and theyll also see that your homes interior is restored to its original condition before they leave. We will clean your house if we dont do it to your satisfaction the first time! They cut out a hole for an air intake that was very jagged and left wood and shavings inside underneath the air handler to get sucked in. My attic is full of trash, old register boxes, screws randomly thrown everywhere, cut pieces of insulation, cut pieces of ductwork. They have sent multiple crews about 10 different times and my a/c unit and ductwork is still not properly functional and this has been going on for 3 weeks. The guy that showed up to do the ductwork told me that he does not do ductwork and was watching YouTube videos trying to figure it out and he brought out 12â trunk line to run for a 4 ton unit which would have not achieved the proper CFM so I had to make him aware of that. They send out employees that are not qualified to perform the tasks that they are given and then try to send out other people to fix it and itâ s just a vicious cycle. My fan wont turn on for my air handler, my ductwork is still leaking air, the ductwork is not insulated, they installed my plentum box overhanging the back of the air handler and left the air handler closet not closed off to the ceiling so it was just sucking in attic air which is not filtered, the register boxes are not properly installed in the ceiling cutouts to where they are halfway in the ceiling and halfway open to the attic, they sealed one of my register grills to the ceiling to where it is permanently adhered, I have a heat pump/aux heat system but they installed a thermostat that is not for that system, my lights in the house have been flickering ever since they messed with my breaker box, I was told that I would receive negative air duct cleaning to clean my entire ductwork and they brought out the cheap machine and just cleaned the flex hoses, they have guarantees to wear shoe coverings and cover your items and that only happened one of the 10 times, they have guarantees that they wont smoke or curse while being there and both of those happened â They promise not to smoke or swear in or near your house and they are all drug free. If you feel any completed job was not performed up to these high standards, we wll refund whatever portion of the purchase price you think is fair and reasonable , the flex hoses were not properly installed and secured. I have been fair enough with the amount of opportunities given and I just want my deposit back and for them to come get their equipment.

Added a filter system to my well water. It removed the solid calcium deposit from my water.

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seasonal service, good techician

Tech Billy Branton was very professional and explained all aspects of hot water heater replacement. This was my first time of Air Southâ s service. I would recommend this company to anyone.

The men came and took care of the problem with pure profession. They were very nice and took time and explained everything with no hesitation. THANK YOU

I day from order to installation

They bent over backwards to help us get our water heater. Staff was awesome.

The job was done quickly and they kept me informed of what was going on and what they had to do.

The job was done quickly and they kept me informed of what was going on and what they had to do.

From the first call with customer support to the technician on day of service AirSouth cooling and heating gets a 5 Star review.

The technician came on site and did not open the ac unit to troubleshoot what was wrong with humming sound. All he did was scan the bar code and tell me to replace the whole unit. I was perplexed and called another company who did the job by replacing a bad capacitor, and my ac is back to life. I think we need honest people rather than crooks who make money for big companies instead of telling us the truth.

Great information, plenty of options for any customer! Cody did a great job!

Nice

Air South has us cooler than a fan

They were very nice, they had the furnace and ac installed quickly and explained everything that they were doing.

very professionals

Best company