BACKYARD ESCAPES

They replaced our pool pump one afternoon last summer. It was done by the time I got home that evening. I wanted the old pump, and they left it in the back yard as per my request. I think they gave me a bag of shock. They are nice guys. They are very busy, so it may be hard to get them out in the peak of the summer.

They never were able to find and correct the problems which were a result of the original install. Instead they continued to dump salt and chemicals in the pool (and bill us for said chemicals) knowing it would do no good since we had to add water daily....a better alternative would have been to just add chlorine tablets until the leak could be discovered, but then they wouldn't be able to bill us and profit off the problem. They continually lost our checks/payment and requested us to pay twice for the same month....they would leave our gates open which would allow our dogs to escape, they wouldn't vacuum or scrub the tiles, but they would bill that such full service cleaning was being done weekly. After Issac they ruined our pool finish by allowing the mud water sit for over 72hours before pumping it out then pouring bleach/chemicals on the bottom of the pool and allowing them to pool in 1 area leaving white spots on our navy finished gunite.

No problems at all. The job actually cost less than their initial estimate. They were on time the first time. The second trip they were delayed, but called in plenty of time to inform me. I had to go to work so they came back the next morning as promised.