Two Maids and A Mop provides residential cleaning services throughout the Jackson, Mississippi area. Our team has the best Professional House Cleaners, maintains a consistent high quality of work, and has excellent customer service. We want to be A Maid Service Worth Talking About! For additional customer reviews check us out on Facebook and Google. Currently, our service area includes all of the following counties: Madison, Rankin, Hinds, Simpson, and Copiah. Call today for your free professional housekeeping quote!
Business highlights
7 years of trusted experience
Emergency Services Offered
Services we offer
We offer residential cleaning services such as: Design with Time Cleaning, Top to Bottom Deep Cleaning, Empty Move In/Out Cleaning, Touch Up Maintenance Cleaning, Premium Maintenance Cleaning, and Alternating Cleaning Packages.
I have been looking for someone to come in and clean because I travel and with a busy schedule I do not have time. The crew was super nice and friendly, BUT the cleaning was less than desired. I wanted a deep clean and was told I really did not need one but to get the premium. I agreed. I was told they would clean bathrooms, clean the kitchen, wipe down appliances , dust and clean at baseboards. Well I was and looked over as they asked, but I was also working. They then mopped me in my room and when it was finally dry I was furious. I have pictures if anyone needs to see them. I took pictures prior to calling and pictures still had dust, cobwebs, food on counters, backsplash was not wiped. I called Candice and she said she would have a team to come back in the morning (Sat). At a 730a on a Sat morning they arrived to "re-clean" and again I took pictures. I had left to get ready for a party I was having. There was still items not moved to be dusted, one shelf still was not touched, rice still on the counter, and I had to point out the cob web on a picture before I left. I should not have to go behind a cleaner to approve their work. Just like I don't go in and watch a mechanic fix my car and him ask if it was done right. Also, I have real wood floors and asked for it to be cleaned with what we use and was told they have a commercial cleaner, BUT was floors were left SOAKING wet with water! that was one thing I said before I agreed to let 2 maids and a mop clean. Also I told Candice and her team of problems in the past with people just half cleaning and pointed out things I and my family are picky and will check and they still did not listen to me because those things were items not touched. Again, I have pictures of after the 1st and second cleaning if anyone needs proof that it was not cleaned. I don't mind paying for a service, but not a service that I have to re-do after the 3rd time.
Description of Work: House Cleaning
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$124
Response from Two Maids & A Mop
Hi, my name is Will, I am the owner of Two Maids & A Mop in Jackson, MS. This review and Mrs. [Member Name Removed]'s account have been submitted to Angie's List for slander. This review is false, please disregard. As a small business owner I want every customer to be satisfied with us, my family and employees' livelihood depend on it. We did perform work for Mrs. [Member Name Removed], and there were quality issues after the first cleaning. No doubt, our mistake. However, the issues were 100% corrected after our re-clean. The photographs are before pictures, not after pictures. We cleaned at Mrs. [Member Name Removed]'s house for a total of 4.5 hours with 2 Professional House Cleaners for $124 total. We wanted to perform a deep clean, but Mrs. [Member Name Removed] insisted we perform a lesser clean instead, because Mrs. [Member Name Removed] did not want to pay for a deep clean. As you can tell from Mrs. [Member Name Removed]'s "before" images posted she needed a deep clean. We spoke to Mrs. [Member Name Removed] prior to this review being posted and we are unsure why she continues to slander us. We made things right by performing 2.5 extra hours of cleaning at no charge. We will continue to service Jackson homes and families, and as always we strive to be the best. Please do not let one false review affect your opinion of us. Thank you!
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Service Categories
Floor Cleaning and Waxing,
House Cleaning
FAQ
Two Maids & A Mop is currently rated 2 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Two Maids & A Mop accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Two Maids & A Mop offers free project estimates.
No, Two Maids & A Mop does not offer eco-friendly accreditations.
Yes, Two Maids & A Mop offers a 0% senior discount.
Yes, Two Maids & A Mop offers emergency services.
Yes, Two Maids & A Mop offers warranties.
Two Maids & A Mop offers the following services: We offer residential cleaning services such as: Design with Time Cleaning, Top to Bottom Deep Cleaning, Empty Move In/Out Cleaning, Touch Up Maintenance Cleaning, Premium Maintenance Cleaning, and Alternating Cleaning Packages.