About us
Business highlights
89 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Warranties
YesSenior Discount
$10
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.539 Reviews
Showing 1-25 of 39 reviews
Matrice J.
02/2023
plumbing
 + -1 moreIt was good and they were knowledgeable.
Description of Work: Unclogged the pipe
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Yes, I recommend this pro
Carol D.
01/2017
drain cleaning
 + -1 moreIt did not fully solve the problem but it helped. They came pretty quick and he was right on time. He could have gone deeper in the system and got all the clogs. He may not have gotten all of them but could have gotten more.
Description of Work: I used Roto-Rooter
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Yes, I recommend this pro
Andrew L.
12/2016
plumbing
 + -1 moreRoto-Rooter was able to send someone in a timely manner. The plumber, Clint, was very professional and knowledgeable. My toilet flange was very old and the bolt broke twice and the drain was blocked so he had to reset the toilet like three times. I'm so glad that I hired professional to do this job cause I probably would have a mental breakdown if I try to do this myself....lol Money well spent. Definitely will hire this company again for future needs.
Description of Work: One toilet has water leaking from the back base and turning my bathroom into a swim pool each time it flushes. The other toilet had some sort of blockage that it didn't really flush.
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Yes, I recommend this pro
$500
Leland H.
08/2015
drain pipe, plumbing
 + 0 moreTheir response time was incredible, called at 9, they were onsite at 11. Mike was a great tech. Replaced drain pipe under the kitchen sink from the P-trap to the cast iron pipe running out of the house. Worksite was as clean as when they started. $50 worth of parts, I priced them at lowe's, and $400 in labor...a little high. Job was done very well.
Description of Work: Replace drain pipe under the kitchen sink from the P-trap to the cast iron pipe running out of the house
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$450
Dr. Johnnie J.
07/2014
drain cleaning, plumbing
 + 0 moreHis price was too high and I don't think he knew what he was talking about as far as what was causing the leaks in my kitchen floor and bathroom. I called another plumber that did the job for $500 which included electrical work that had been caused by the leaks. ROTO is a con artist company. I would NEVER use them again nor recommend to my family/friends.
Description of Work: Check for floor leaks.
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$3,500
Response from Roto-Rooter Plumbing & Water Cleanup
Carlota A.
07/2014
drain cleaning, plumbing
 + 0 moreI was pleased with their professionalism and efficiency. They did it in a timely manner. They were excellent.
Description of Work: They took a panel out of my deck and did a rota-rooter on the outside pipe.
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Yes, I recommend this pro
$200
anthony D.
03/2014
drain cleaning
 + -1 moreLate for the appointment and did not get a call until 20 minutes before the time was up to tell me that to come to Utica cost extra, but the workers had not come in to work yet. Very poor communication. The workers showed up an hour and a half after the appointment time but once on site I was told several misleading things and did not sign a camera consent form until after the job was done. The only price I was given was on the phone before the plumber ever showed up to the office for the trip charge, before work started no price was discussed, I will rent the equipment in the next time and do it my self.
Description of Work: .
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$300
Response from Roto-Rooter Plumbing & Water Cleanup
Jerry M.
02/2014
drain cleaning, plumbing, sewer cleaning
 + 1 moreThey have provided service before. They were excellent.
Description of Work: Clear sewer line.
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Yes, I recommend this pro
$215
Lessie S.
02/2014
plumbing
 + -1 moreI bought a coupon online to save some money on the service - big mistake. The lady that answered the phone was courteous but had to call me back to ask a million questions about the coupon when I mentioned it. They finally sent out the service person, he was very nice but I felt that the price of the service was increased to cover the coupon. The guy kept saying that I had a coupon and it would bring it down. |I had two toilets that kept running intermittently and the valves needed to be replaced. These are $30 parts in the store and I paid them over $200 for service and parts. One toilet was fixed but the second one started back the next day. So when I called back to get the guy to come again, that is when service became difficult to schedule. The guy finally came back out about a week later, replaced the valve and it still is not fixed. I will not use them again. Service was good but not worth the price I paid and to still have one toilet not fixed.
Description of Work: .
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$220.42
John L.
02/2014
plumbing
 + -1 moreThe plumbing connection to my kitchen sink had compression couplings connecting the PVC to the old steel pipe connections feeding the sink. The hot water coupling had come undone (I think it became loosened during the recent hard freezes, and the water pressure finally pushed the coupling away from the pipe), leaving me with no hot water and a muddy mess way up under my house in the crawlspace. This was on a Saturday afternoon. I called Roto Rooter, and they had a plumber on the way within an hour; and he had finished the job within half an hour (and checked for other leaks and problems while under there). He and his assistant were very courteous and friendly. Although $200 might seem kind of high for a half-hour, the nature of the job (weekend call, crawling through the mud, over and around water and gas piping, and whatever other junk is in my crawlspace) made it well worth it for me. I will definitely call Roto Rooter again for the next plumbing problem I have.
Description of Work: Reconnected a pressure coupling that had come undone in the crawlspace under my house.
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Yes, I recommend this pro
$200
Maxine D.
01/2014
I appreciated the advice. However I was able to find one contractor capable of handling the plumbing, wall and cabinet repairs.
Description of Work: Inspected and diagnosed accurately the reason for water leaking in the kitchen area, and recommended that I check through my insurance company to see if the repair was covered, although it was not
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Yes, I recommend this pro
$45
Calvin H.
11/2013
drain cleaning
 + -1 moreThey were able to dispatch a technician within 40 min of my placing a call to them. The job of unclogging the main sewer line from the house was straight forward with access through a front yard cleanout but with a less than week old newborn in the house I needed it addressed asap. Professionalism is rated a 'B' simply because I believe the technician was in training. I have no complaints with how at all, he simply has some room to grow in communicating with customers - for example explaining the payment options and the steps/details of how the 'Pay by Credit Card' option worked when they did not have a reader in the truck.
Description of Work: Responded right away to a blocked septic line between our house and the street.
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Yes, I recommend this pro
$190
Response from Roto-Rooter Plumbing & Water Cleanup
Dianne R.
09/2013
drain pipe, drain cleaning, excavators, plumbing, sewer cleaning
 + 3 moreVery professional, answered all my questions, explained what they would be doing, tried to minimize impact to yard.
Description of Work: Removed old sewer line and replaced.
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Yes, I recommend this pro
$3,900
thomas H.
07/2013
drain cleaning, plumbing, sewer cleaning
 + 1 moreThe quote was $ 5,000. Did not hire them way too high. Got it done for $ 1100.
Description of Work: Needed a line replaced to the city sewer. Quote was 5,000 - way too high. Needed a sewer line replaced from house to street.
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Michael H.
05/2013
plumbing, drain cleaning
 + 0 moreCalled Roto-Rooter Plumbing and amp; Drain Services at 8:00 am they arrived by 9:00 am and had toilet cleared by 10:00 am.
Description of Work: Unstopped toilet
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Yes, I recommend this pro
$167
Hugh H.
12/2012
drain cleaning, plumbing
 + 0 moreOverall it went well; problem was fixed.
Description of Work: (2 )toilets overflowed; Bathtubs and shower backed up. Plumber found through sewer clean-out valve a stoppage in sewer pipe connecting to city sewer. Plumber cleared stoppage. Toilets and backed up facilities drained.
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Yes, I recommend this pro
$180
Melissa A.
11/2012
drain cleaning, water heater repair
 + 0 moreHot water leak on Saturday. They came out quick and fixed the problem within minutes and the price was very fair given that it was the weekend. This is the second time I've used them and for 2 different problems. I would definitely recommend!
Description of Work: Hot water leak on Saturday. They replaced a valve cap on the tank.
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Yes, I recommend this pro
$187
Melissa A.
11/2012
drain cleaning, plumbing
 + 0 moreOn a Sunday, woke to find raw sewage in all toilets and tubs. Roto Rooter came quickly and began working to unclog the pipes. They even had to leave to go get an additional piece of equipment and returned quickly and resolved the problem. Even with all that, the price was very reasonable.
Description of Work: Sewage backed up in all toilets and bathtubs due to a backed up pipe.
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Yes, I recommend this pro
$275
John C.
09/2012
drain cleaning, plumbing
 + 0 moreThe individual who took my call at the office was very professional. She said someone would be at my home within the hour, and he showed up in less than an hour. The individual doing the work was very professional also. All I had to supply was an electrical outlet to plug in the snake and the camera. There was no problem for Roto-Rooter getting to the clean-out line. The job was done in less than 30 minutes, which included the camera snake. He showed me the roots on camera and the break of line in the yard which was minor. An estimate was given for future repair of the line. I had printed a $25 coupon from Angie's List that was a blessing. Overall I rate this visit an A+.
Description of Work: Main sewer line to street has to be cleaned out about every 2 years, because of roots in the line. I tried the alternative route, such as root killer, acid, etc. It was too late to do all that. The clean out port is directly under the conventional foundation next to the entrance door under the house, so I already knew what needed to be done.
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Yes, I recommend this pro
$165
Brian J.
07/2012
plumbing, drain cleaning
 + 0 moreThey did a great job, i have no complains. They are professional and I will use them again.
Description of Work: They replace my shower and bath tabs.
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Yes, I recommend this pro
$100
Michael C.
06/2012
drain cleaning
 + -1 moreWent online and scheduled an appointment request from 9 to 11 am at 7 am. Received a phone call at 10:50 am stating a technician is on the way. After describing the problem they got a closet auger and cleared my toilet in about 5 or 6 minutes. They also cleaned out the sink drain and made it drain better as well. Total time spent to fix these issues was about 15 minutes at the most. The price including tax was $156. I thought that was rather expensive so I probably won't be using them again. But scheduling an appointment was very easy online. Plumbers in general do charge a lot so not sure how competitive the pricing is.
Description of Work: My toilet clogged up and I couldn't get a plunger to clear it.
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$156
Gayle H F.
05/2012
plumbing
 + -1 moreOverall, I have no complaint about the work performed by Roto-Rooter. We have not had to call them back for any subsequent problems related to what they did. They were punctual, professional, and thorough. I do feel that the last job they did for us was over-priced -- notwithstanding the manager's explanation.
Description of Work: On Dec. 10 my wife contacted Roto Rooter to determine the source of a leak. They responded quickly, found the leak and advised that someone from the company would contact us to set a time to repair the leak. The charge for the service call and locating the leak was 255.00. Two men came the following day, assessed the problem, told us what needed to be done and gave us an estimate. Once we agreed to the terms, they returned on the day and at the time promised and repaired the leak. In this case the leak was outside and involved a line running to a treatment unit. The line had collapsed and had become disconnected. They had to dig around the area, repair the connection and install a clean-out. Price for this was 909.00 On January 10, 2012 we called Roto-Rooter to repair a leak in the drain of an upstairs shower. The leak had caused a stain to appear in the ceiling of the room below. The plumber had to cut out a small section of the ceiling to repair the drain. Parts and labor for this came to 550.00. I felt that the charge in this case was somewhat excessive and called the manager to say so. I was told that pricing was based on the nature of the job and not on the time involved. Frankly, I find that difficult to believe.
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Yes, I recommend this pro
$1,700
Joanne G.
04/2012
plumbing
 + -1 moreThey were great. They were on time, very clean and neat. The personality was great I could not ask for better. I was extremely happy.
Description of Work: My faucet in the bathroom nob was stripped out. They replaced them.
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Yes, I recommend this pro
$212
Ophelia N.
03/2012
plumbing, drain cleaning
 + 0 moreThey are a little bit too expensive for me. My daughter was home and we had a leak in one of my tubs. I had to call them right away, and they came and replaced it. When I had water running and somebody comes and fixes it right away, it's a good part. Another part is, old people like me, trying to find another source, and I won't be able to afford it. It is hard for me to judge, I have the old fiberglass tub that they put in 1992. Its very difficult to fix those faucets, One had to go through the wall, pull them out and replace them. I suppose they did the best they could with what they had. If I could find somebody reasonable to do the job, it's a little difficult for a person on a fixed income.
Description of Work: Roto-Rooter Plumbing & Drain Services fixed the leak in one of my tubs.
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$336
Ed S.
02/2012
drain cleaning, plumbing
 + 0 moreArrived and immediately diagnosed problem. Completed job in about 15 minutes.
Description of Work: Unclogged drain line approximately 45 ft. from exterior clean out.
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Yes, I recommend this pro
$185
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Contact information
3977 Terry Rd, Jackson, MS 39212
http://www.rotorooter.com/jacksonmsService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Sewer Cleaning,
Drain Pipe Installation,
Water Heaters,
Excavating,
Water & Smoke Damage
FAQ
Roto-Rooter Plumbing & Water Cleanup is currently rated 4.5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Roto-Rooter Plumbing & Water Cleanup does not offer free project estimates.
No, Roto-Rooter Plumbing & Water Cleanup does not offer eco-friendly accreditations.
No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.
Yes, Roto-Rooter Plumbing & Water Cleanup offers warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Residential & Commercial, Plumbing, Drain, Sewers & Drains, Faucets, Sinks, Toilets, Showers, Tubs, Waterlines, Pipework, Water Heaters, Video Camera Line Inspection.
Septic Tank Pumping
Contact information
3977 Terry Rd, Jackson, MS 39212
http://www.rotorooter.com/jacksonmsService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day