Olshan Foundation Repair

I bought a house that Olshan worked on before I bought it, and when they came out they had all the information from years ago to show me what had been done. Thankfully I didn't need any new work, just some adjustments to what was already there under the lifetime warranty and they did it in one day.

An extensive drainage job was done to keep a retaining wall from failing. The person who came and designed the drainage was very knowledgeable about how the water coming off the house and the driveway was pushing the dirt against the wall and causing erosion under the driveway. The installation took about a week but it's working great.

Very well.

Michael was very friendly and informative about what he found and his recommendations. I will be using Olshan in the future based on this experience.

When great after calling Bowlin Foumdation Repair, they make a good living fixing other companies short cuts and messes!

Job done very efficiently in one day. Professionally executed. Preparation and cleanup outstanding. Job well done.

Great!! My foundation had no issues.

The representative did not have a solution for the drainage issue. He was very honest and told us that he could try some things but he could not guarantee they would work in our case.

Very well. Don’t expect your house to be perfectly level again. They avoid lifting too much so as not to creat interior damage especially if it’s a partial lift and not the entire structure. But do expect some improvement, and stabilization of the area of work. And the lifetime transferable warranty is critical for resale. I advise you to be present on the day of the lift. David Ingram Realtor David Ingram Real Estate, Inc.

Very well. Very detail-oriented and explained every procedure so that I understood exactly.

INCOMPLETE JOB

Ken was the Structural Technician that came to inspect my concerns and possible issues. He spoke in a way that was easy to understand, shared is knowledge and opinions of what he felt was needed and not needed. I cannot begin tell you how refreshing that was! No BS just an honest assessment of my situation. I highly recommend that if you are needing your foundation repaired to contact Olshan Foundation Repair. Every step from start to finish was outstanding! They way to be treated was shown with this company and Ken! Thank so much!

Backstory: Olshan (Jackson, Mississippi) performed foundation repair for the previous owners of our home. Shortly after purchase, we paid $100 directly to Olshan in Jackson, Mississippi to transfer the warranty to us from the previous owner. How it went: This was a five-month ordeal. The work we ATTEMPTED to get Olshan (Jackson, Mississippi) to perform was work we were expressly entitled to, at no cost, according to Olshan's warranty. The company's owner verbally acknowledged to me that we were entitled to the repairs under their warranty, saying "you have a warranty and we're going to take care of you." I believe they had no intention of honoring the warranty. I believe that was a tactic - one of many apparent tactics they employ(ed). Other tactics they use include: extended wait times for an appointment, un-returned voice mails, unanswered phone calls, sending a salesman (under the pretense of evaluating the job for warranty purposes) to try to sell us MORE work, Rather than adjust the original 13 pilings, which had re-settled over 3 inches, they told us we needed more. Five minutes after his arrival, I had figured out his scam. I said to him "let me guess - this is going to cost us more money." His response was "yeah, but not tens of thousands of dollars." Honest to goodness, he said that. At one point, they sent a crew to uncover six of the thirteen pilings. The foreman of the crew was unaware that we had thirteen. He thought we only had six because his work order indicated that they were to uncover and adjust 6 pilings. He immediately told me that adjusting only six of the thirteen was impossible. He stated that he couldn't just jack up one corner. He knew that and I knew that. The only ones who apparently didn't know that were the owner and the production manager. The crew foreman called both on the phone, as I listened, and was told by both to uncover and adjust only six pilings. I took off work that day to be there and that was a wasted day. We eventually gave up on Olshan (Jackson, Mississippi) and hired a reputable company to correct our sagging foundation. We paid them $4,400 to level our house by jacking it up and adjusting the 13 pilings that were originally installed by Olshan (Jackson, Mississippi.) I was informed while the repair was in process that some of the pilings were not even in contact with the foundation. To add one more bit of weirdness to the entire ordeal, I was contacted (out of nowhere) three weeks ago by the owner of Olshan in Jackson, Mississippi. He had seen comments I had posted on Facebook about Olshan or a review I posted on Olshan's website. He apologized for the way we had been treated. He asked what he could do to make it right. He asked for proof that we had paid another company to do the work. I told him we wanted reimbursement and provided him what he asked for. I sent him a copy of our contract with the foundation repair company and scans of two cancelled checks. One check was for the deposit and the other was final payment. This is where it gets really weird. He then asked me to meet him for lunch. Honest to goodness, I believe he was still trying to sell us something. We ate lunch and talked for an hour. Here are several paraphrases from that meeting. He again apologized. He told me he that he felt so bad about how Olshan had treated us that it kept him awake. He admitted that he "screwed us." Those were his exact words. He said "I screwed you." Lastly, we discussed (again) what it was I wanted to make things right. I told him we wanted reimbursement. He said "I'll put something together" and I haven't heard from him since.

I had them come do some work that was covered under warranty at my house. They said that I also had more issues with my sloping floor that also needed to be corrected. After they did the original work I had them come back to do the rest of the work. When they were working they dropped the house more than once. As a result of the work I had a broken pipe that now is a $7300.00 fix they will not accept responsibility for. I would not recommend them to anyone.