McCullough & Co

Company is closed

Well, I called 6/21 and left a voice mail with contact info and job details. No response, so I called again 6/27 and left another message. 6/28, I called again. This time Wayne answered the telephone. He told me he is retired and only does small jobs. I would have appreciated you being respectful of my time, and communicated that to me a week earlier. Put yourself in the customers shows, the customer is taking the time to offer you a job, being very patient when you don't even return the call, then - being told you don't even do that level of work and that I have wasted my time being respectful of your time.

Arrived promptly at the time stated. They were cordial and professional explaining service. Plumbing being replaced was 40 years old and rusted, but completed task in a reasonable time frame. They took special care in cleaning up as they went. and I was glad I found them on Angie's list. I would highly recommend.

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It went great. The project went just as expected!

Good service, reliable- charges one hundred dollar an hour

Involved digging large area around meter box where the city and residence main lines connected to determine where the leak originated-

THE PROVIDER AND HIS SON CAME AT THE EXACT TIME THAT HE SAID HE WAS GOING TO COME, HE CALLED AND LET ME KNOW THAT HE WAS ON HIS WAY. THEY WERE VERY PROFESSIONAL AND REPAIRED THE PROBLEM WITH THE TOILET. THEY CLEANED UP THE MESS AND DID A VERY SATISFACTORY JOB. I AM GLAD THAT I HAVE SOMEONE THAT IS HONEST AND THAT I CAN CALL ON FOR MY PLUMBING NEEDS.

No problems

We own a home in Brandon, but live 1000 miles away so finding good repairmen are an absolute must! Our tenants let us know in the evening that they were without hot water. We called 3 businesses and this was the ONLY one to return our call that night. They were able to come by the next day on my tenants schedule and resolve the issue. Lucky for us, it was a simple issue.

They came just on time when they said they would. Both gentlemen were very nice and they did a great job within a hour. Very pleased.

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unknown

They were courteous from the start, prompt, and very Professional. Price was very reasonable for the work, and they gave me a 10% discount on the labor, parts cost was less than I expected. Arrived at 10, done before Noon.

McCullough is always there for me when I need plumbing done. A family run business that responds to the customer. Prices are below what I expect from quality plumbers such as they are.

Provider answered the phone & heard the problem. He said he would be coming right over. Forty-five minutes later the 2 men arrived. It was an elderly man and his son. I mentioned they were found on Angie's list (10% discount). They were shown the closet with the leak and the adjacent bathroom. There is also an upstairs bathroom directly above this one. They were told the shower is used for short 10 minute intervals. The elderly man asked that I not use any water since he was going to "watch" the water meter out front. He stated this was to determine if this was an incoming water problem or outgoing. I have never heard of "watching" the meter before. There was not that much of a leak to be able to see a meter moving. I personally question this and saw it as a way to kill time. The son started looking around and tried to evaluate the problem. About 45 min to 1 hour later another 2 men showed up. I was told "they brought the camera." Why didn't the first 2 bring it knowing this job was to find a leak? There are now 4 men on the job. Two are actively working and the other 2 not doing anything from what I could tell. The camera ($25.00 charge) was used in the closet with the leak and no active leak/water was found. The shower was run and there was no leak. The upstairs toilet was flushed several times and the camera was inserted in a hole made in the wall by them. The hole was enlarged and you could visibly see a small trickle of water going down the main pipe from the toilet upstairs. They determined the source of the leak was the toilet upstairs. They replaced the wax ring while the 2 other men installed 2 new faucets upstairs. Testing the new wax ring showed that it still leaked with a small trickle of water. They told us they would have to return to cut into the dry wall to work on the pipe the toilet sits on costing an additional $800.00. Price for the service was discussed during the evaluation and $3-400.00 was mentioned. The elderly man said "probably so." A few days lapsed and the downstairs bathtub was used. After it drained out THE leak was found. There was a moderate volume of water immediately after the bath. The provider was contacted and also notified the 10% Angie's List was not deducted. He said he would get that done. The $61.00 credit was applied today. Overall, this provider was overpaid for FAILURE to diagnose a leak and wanted to return to work in an area where there wasn't a problem & charge more. Second, I was not informed about being charged for a second crew being there. Third, when talking to the provider he tried to portray the fact that they didn't find the leak since they didn't fill the bathtub because I told them the man of the house took showers. There is also a toddler in the household (who was present during their work) and the bath has a Jacuzzi tub. Do I have to state the obvious? I didn't appreciate his attempt to place the blame on me. I personally think a partial refund is in order for us to settle this matter.

They arrived when they said they would and performed the work in a very timely and professional manner.

They were on time, went over the problems. Quoted a price and upon completion, that was the price. Great company, owners are the workers (Father and son), and they deliver everything they promised.

If you want friendly and reliable service, I recommend McCullough & Company.

Arrived as planned, installed stove, and cleared out all packing materials. Professional and positive experience. Would definitely use again!

I have to get someone responsible enough to try to take it out and replace it. I don’t know what to say about the problem, the tub needs replacement. They tried putting a new washer, but it did not work, and everything is still leaking. It is one of the most courteous companies I have ever dealt with. I can’t blame them for not fixing one problem, but I can hold them responsible not repairing the valve in my toilet tank. There were a couple of things that were not leaking before. The tanks were not leaking, but now I have to get someone to redo that. As far as the tub is concerned, I can’t blame them for that only because it was already needing fixed. However, I did ask them to do the toilet and also something in the kitchen which I have now had issues with those items. I'd use them if it were something small. They fixed the barring in the tub and the flapper in the toilet. The toilets are now flushing on their own every 20 minutes or so. I called them back out to take a look, but they're still doing it.

Could not ask for any more professional, friendly people.

McCullough Plumbing and Gas showed up on time, thoroughly explained the problem and gave me an accurate estimate of time and cost to make the repairs. They were honest, professional, clean and thorough. I would recommend them to anyone in need of honest,

Checked plumbing and determined the problem was cracked grout in the upstairs shower. Put some new sealer in to stop the leak. Leak stopped so far.

Great! I called Saturday morning and they came around noon - were finished in a couple of hours or so, cleaned up everytthing ok/