COWBOY MAHONEYS ELECTRIC CITY

My mother, a 76 individual was seeking services at the Clinton location on 2/17/2025. The sales associate Reginald appeared to become irritated when the 76-year-old woman asked questions about the pricing difference that was presented to her on paper in comparison to what she was told verbally by this associate. Once I arrived to assist my mother with the contractual terminology, the sales associate appeared to disassociate himself from further intentional assistances. After asking the associate to explain to my mother the difference in the price that he stated in comparisons to the price listed on the sale slip. He stated, "I was just going to give her one in the box." I did ask if he would explain to her the difference in the pricing rather than assuming that she understood his intention. (He told her the price of a stove on the floor but did not confirm if she wanted the item in the box which would have increase the pricing). He also failed to explain or provide warranty information. I had to ask another associate (female) who seemed to not understand if the warranty time frame would include 3 or 5 years in addition to the standard one-year warranty. The associate did not try to get an understanding of what my mother understood. However, after he hastily tried to revise her contract he told her, "I will not be able to do this again because I have already submitted it once." This was such an unpleasant experience for my mother and most importantly, it was sad that this particularly sales associate was so impatient with an elderly individual due to his decision to act on her behalf without her fully understanding or consenting to the terms, such as not asking her if she needed said item to be delivered. The associated just added in the additional fee. Essentially, this is a form of elder abuse through deception. I will acknowledge that I placed a call to the Harding Street location to seek assistance from a district manager but was told that he was gone for the day, but five minutes later, the person who they said was gone for the day came in the front door of the Clinton location. This gentleman appeared very concern about my mother's experience.

We bought a floor model refrigerator and before that a floor model microwave, and before that a washer. . Self installed all but fridge.

The microwave was okay but the recliner fell apart after a couple of months use. Also I don't like them using Tower Loans for their same-as-cash purchases. Tower Loans will not issue monthly statements which can easily cause one not to make payments on time and have to pay all the back interest. I consider that a shady business practice leading to predatory lending.

What I liked was they had competitive prices, what I didn't like was the service took so long. Paperwork. He had paperwork to fill out and nobody was really in a hurry. I just think the could, I don't know, maybe hire extra people or something, I don't know. It took a long, long way. I had bought from them before and I thought it was kind of ridiculous the amount of time for paperwork. Answering phones and stuff, I think they could have done better. The quality of service was lacking. Well if you here, and leaving you to go in and answer the phone, hire some people to answer the phone. It's kind of like a used car salesman, it was kind of that attitude, you know? I went everywhere to make sure I was getting the best price, I thought because they were in the home town that I would use them. I usually use the home town in the price is good or better. I like to be loyal to them. They were not loyal to me. It was kind of like there was a bunch of men and I was the woman in my fifties.. I just felt disrespected really. I had bought from them before, I had a good record of paying those things off. I had done that.

Fine

Anytime I need their service they provide reputable service. They are efficient, competent and trustworthy when I need service and installation with any appliance.

They are very professional. They have good warranties and follow up. They provide extended warranties if you want them.