Comfortech Service Experts Heating & Air Conditioning has been providing service to our Jackson community since 1973, bringing you expert technicians in heating, air conditioning, and indoor air quality. Our NATE-certified technicians are qualified to maintain, service, repair, and install all brands of furnaces, air conditioners, air handlers, inside air quality and related equipment. Plus, all of our work is backed by our 100% Service Guarantee for a full year. Call Comfortech Service Experts in Jackson at 601-852-3105 now to schedule an HVAC repair service, routine maintenance or to request a free new system estimate.
Business highlights
52 years of trusted experience
Emergency Services Offered
Services we offer
Residential & commercial air conditioning, indoor air quality, duct cleaning, heating, attic insulation, green solutions & HVAC installation.
Description of Work: Repair my air-conditioning unit
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Comfortech Service Experts
Thank you for taking the time to let us know how we did. We hope you have a great day!
Ricky J.
11/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Comfortech Service Experts
Thank you for taking the time to provide us your feedback!
Suzy H.
06/2016
1.0
heating & air conditioning/hvac
+ -1 more
We had our annual check up and AC got a clean bill of health. The next day the AC didn't work. They came back out and tried to charge $500 for stripped plugs and freon that had leaked due to the stripped plugs. I have been trying to get the service manager to call me to discuss why this wasn't caught during the check up to avoid the freon leak (over $400 of the cost) and to question how this happened the day after we had our maintenance check up. No call back after repeated requests. We will be discontinuing our annual agreement and finding an alternate provider to fix the AC we suspect they broke. Do not recommend.
Description of Work: Annual check up
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
Response from Comfortech Service Experts
We would like to look into your situation but are having trouble locating your account. Please contact us at (855) 817-0134 or email [Member Information Removed](at)ServiceExperts.com with your phone number and full name so we can find out what happened. We apologize for your experience and look forward to hearing from you.
Niles C.
06/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: I have been using ComforTech for over 25 years to keep my HAC system going. They have done an outstanding job at a generally reasonable price.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Comfortech Service Experts
We have truly appreciated your business over the years and hope you had a wonderful 4th of July!
Sylvia G.
06/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Comfortech Service Experts
Thank you for choosing us for your heating and cooling needs!
Brenda B.
05/2016
2.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Comport tech is way to expensive. They put a 30.00 part in and might have been here a hour and that's pushing it. Total bill was over 300.00 dollars. Air condition is working. They charge way to much.
Rating Category
Rating out of 5
Response from Comfortech Service Experts
We understand how frustrating HVAC expenses and issues can be. We are not the lowest price but we stand behind our work with a 100% satisfaction guarantee, are fully licensed and insured, and provide NATE-certified technicians who have gone through extensive background checks to make sure you are working with a safe, skilled, and qualified technician. If you have any questions or further concerns, please reach out to our Customer Relations Specialist at (855) 817-0134 or email CustomerService(at)ServiceExperts.com. We look forward to hearing from you.
RUTH B.
03/2016
4.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Installed new filter in Heater/Air Conditional unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$86
Response from Comfortech Service Experts
Thank you for this review! We appreciate your business!
S. R. W.
02/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Comfortech Service Experts
Thank you for this review! We appreciate your business!
Gary C.
01/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Semi annual service contract cleaning of unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Comfortech Service Experts
Thank you for taking the time to write this review. We appreciate your business and look forward to continue working with you!
Dorothy O.
10/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Inspected two heaters.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Comfortech Service Experts
Thank you for taking the time to write this review. We appreciate your business!
Rick E.
06/2015
3.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: The serviceman was to checkout the HVAC system - did so but failed to oil the outside compressor motor and did not clean the compressor coils (outside unit) as this company has done in the past (if they did, you couldn't tell any of it had been done). Instead, I was told I needed an entire new system as mine was on its last legs.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$110
Response from Comfortech Service Experts
Thank you for your feedback. Your experience is troubling so I am escalating this directly to our General Manager, who would like to talk directly with you. In order to promptly address your concerns, please provide your contact information to our Customer Relations Specialist by email at customercare@ServiceExperts.com or by phone at 855-301-2206. Customer service is extremely important to us and we are committed to 100% satisfaction.
Linell C.
04/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Twice annual h/ac check. I kept an annual contract with them for years...have recently moved from the area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Comfortech Service Experts
Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided.
Jean G.
04/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Response from Comfortech Service Experts
Thank you for taking the time to share your review. We appreciate your business!
Sylvia G.
03/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Performed routine system check. We have a maintenance agreement on the HVAC system and they inspect the system twice a year. Service from them has always been top-notch. They have always responded quickly when we have had to call for service. Their service people are among the best in the industry -- professional, knowledgeable and courteous.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Comfortech Service Experts
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!
Mary W.
07/2013
1.0
heating & air conditioning/hvac
+ -1 more
Failed to identify and fix simple drainage pipe blockage problem, recommending, instead, much more expensive replacement of entire pvc drainage system. Details below. Serial Failure to show up for AC repair originally scheduled for 8-10, 7/24/13, and did not call. We called at noon for explanation/status. Office agent/scheduler made calls and called us back, saying that crew had a job before mine that he did not know about, but they would come in the afternoon. Two crew arrived in the afternoon, around 2, and, after going under the house and looking at the unit, said that they didn't have enough materials and equipment for the job, and would have to leave for parts. They were gone for about 2 hours. The crew chief came back a little before 5 and said he couldn't do any work because his partner had a family emergency and had to leave. He promised that they would return at 8 the next morning. At around 11 when they had failed to show again, I called and fired them. Then, I called several other AC companies for an inspection and estimate. The first one who arrived looked at the unit and said that the drain was stopped up (water had been flowing for days that we fought with rotating towels as best we could), pulled out a scent stick from the bathroom nearby, unscrewed the pvc pipe drain, inserted the stick and jiggled it until the drain pipe was unstopped, and the water stopped flowing over the outside of the unit, all in less than 5 minutes. Prior to the 5 minute fix, above, at least three different Comfortech/Service Master service men, saw the water flowing over the unit and had a chance to do the same simple unclogging fix, but didn't, leaving me with flowing water on the outside on my unit and on the floor around it for days. Instead they said that a entirely new pvc drainage pipe system would have to be installed to fix my flowing water problem, and that they would have to schedule the work for the future.
Description of Work: Failed to identify and inexpensively fix simple problem, recommending instead much more expensive replacement. Repeatedly failed to show at scheduled and rescheduled times, without calling.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Comfortech Service Experts
We appreciate your feedback [removed member name] and are here 24/7 to help, and your written 100% Satisfaction Guarantee is there to provide for your complete satisfaction. Please visit http://www.ServiceExpertsCares.com to provide us the details of your service and we will be happy to promptly correct the issue. Or call us now at 866-EXPERTS (866-397-3787).
James S.
12/2012
5.0
heating & air conditioning/hvac
+ -1 more
The serviceman noted a potential problem that was not necessary to repair now.
Description of Work: This was a Winter tune up for the heating system. I usually buy a one year contract for an A/C check in spring and Heater check in fall. They have repaired my A/C unit in the past.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael C.
06/2012
3.0
heating & air conditioning/hvac
+ -1 more
I did have to wait a week until I called them to hear about the cost of the parts replacement. At that time they said if it was under warrantee they labor would be $237. I asked why so high and they said because they had to go get the part and bring it my house then install it.
Description of Work: Diagnostic check as to why AC was not cooling. They discovered that the fan was not blowing when the compressor was on. Checked circuit breaker then looked at circuit board for the blower system and found it to be defective. Cost for this diagnosis was $166 that included a 99 dollar service charge plust 66 dollars labor. They wanted to charge $199 but reduced the price to $166 after I complained. They quoted a price of $537 to replace defective part. If under warranty it would have cost $235 labor to install circuit board. They wouldn't horor the all parts warranty as per my sales agreement that I showed them I contacted the installer and they honored the all parts warranty as stated on the sales agreement and said they would install the part for 85 dollars for labor and service call. I will write a good review for the installer (Dent AC) I am not saying they are not good just very expensive and will take advantage of you in the summer time when demand is at a peak. Hope this help you make a decision before you use them.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
$166.92
VENUGOPAL T.
06/2012
5.0
heating & air conditioning/hvac
+ -1 more
Very well.
Description of Work: I have service contract with this company for a long time.They service the two units twice a year.When one of the unit broke down (cooling), I contacted them and they promptly arrived(as usual), and diagnosed.I did not take a quote from other merchants. The very next day morning they arrived and installed a new cooling unit, and I am happy with the unit as It is much quiter than my old unit.They explained me in detail what went wrong, and gave options to choose from(differant units).
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,800
Gary C.
03/2012
5.0
heating & air conditioning/hvac
+ -1 more
I have a yearly contract with them. They have done no repairs so far. I can't say anything bad about them. They are pretty thorough. Getting a contract deal with them is a lot cheaper than hiring somebody come out and do the servicing twice a year. Their price is pretty good. I pay an annual fee and they come out for the routine maintenance. If I need any repair work done they get me fifteen percent off. So far I haven't had to have any repair work done.
Description of Work: I used Service Experts Heating & Air Conditioning in October to service the furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
David K.
06/2010
2.0
heating & air conditioning/hvac
+ -1 more
Did not meet price quoted on telephone....did not tell me cost of Freon before installing......tracked mud into house.....and then after I completed a survey with negative comments and got a call yesterday where the representative promised to check the price and get back to me....2 days later he has not.
Description of Work: yearly check of a/c
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0
Yes, I recommend this pro
$117
PJ R.
02/2010
5.0
heating & air conditioning/hvac
+ -1 more
They are easy to work with and did a good job.
Description of Work: They checked out our air conditioner since it went out and they gave us a yearly check up and tune up on the air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Dee T.
11/2008
5.0
heating & air conditioning/hvac
+ -1 more
See above - it went excellent.
Description of Work: I had to replace the heating unit in my home. The old unit's pilot light had gone out. Contacted ComforTech to come and relight the pilot. The field supervisor told me not only could he not re-light it but he wouldn't cause the unit was no longer safe. He quoted me on the spot and encouraged me, if I was going to replace the existing heating unit, to let them replace/upgrade part of the AC unit they installed 14 years ago. He said replacing it at this time would save be hundreds down the road. The gentleman was professional and explained everything in layman's terms so I could understand. We scheduled a date for ComforTech to replace the unit. Two gentlemen/technicians arrived promptly at 9am. Another tech joined them mid-morning. They worked until 3pm before breaking for a quick lunch. They all stayed until 6:30pm to ensure that I had heat that evening. The two techs arrived promptly the next morning and worked until 12:30. Each time they finished up they removed the drop cloths and vacuumed the floor and swept. I could not have asked for nicer, more polite, or more professional young gentlemen. The Field Supervisor came each day to see how the work was progressing and was very nice and professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,250
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Service Categories
Heating and Air Conditioning,
Air Duct Cleaning
FAQ
Comfortech Service Experts is currently rated 4.1 overall out of 5.
Comfortech Service Experts accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Comfortech Service Experts offers free project estimates.
No, Comfortech Service Experts does not offer eco-friendly accreditations.
No, Comfortech Service Experts does not offer a senior discount.
Yes, Comfortech Service Experts offers emergency services.
No, Comfortech Service Experts does not offer warranties.
Comfortech Service Experts offers the following services: Residential & commercial air conditioning, indoor air quality, duct cleaning, heating, attic insulation, green solutions & HVAC installation.