Carpet Designs Inc

I purchased the hardwood laminate shortly after closing on my house, with the hopes of my husband installing over the weekends. This was rather ambitious considering that we were trying to renovate several other areas of the house. After seeing that my poor husband would not have time to do everything, I started looking to outsource the floor installation. First, I turned to Craigslist. That was a joke. The first person I contacted quoted me $3500 for 4 rooms - and keep in mind, I had already purchased the flooring! The second person I contacted on Craigslist cancelled our first meeting and then didn't show to our second to provide an estimate. I got on Angie's List and found Carpet Designs (they had all As). I sent an internet inquiry on Wednesday evening, and on Thursday morning recieved a call. Thursday afternoon, Dwayne showed up and gave me an estimate of $2200. I was SO impressed with him that when I called to get them to start working, I added the hallway and the living room to the list of rooms where flooring could be put down. Carpet Designs went straight to work and finished ahead of schedule. Dwayne took my call (and texts) - and he knew exactly what was going on in my house and was friendly when I had questions or requests. I cannot say enough good things about this company. I will use them for any flooring needs that I have in the future.

A large group of workers (maybe six or seven) showed-up as scheduled and promptly proceeded to remove doors, move furniture, and remove old carpet and carpet padding. They then continued working to install the wood flooring. The workers were clearly experienced and worked efficiently and did a superb job; the new floor looks fantastic! They reinstalled the doors, placed felt pads on bottoms of furniture and returned furniture to its original places, and generally cleaned up everything and hauled it all away in their trucks. All in all, very professionally done. One teeny tiny negative comment is that in order to pay by credit card i was advised that I would have to pay a 2 1/2 percent service charge. Just seems to me that if a vendor must ask the consumer to pay the service charge, the vendor should not even offer the credit card option, or at least, advise the consumer up front of that option and its associated service charge requirement. The price was probably in-line with current market pricing, but an additional 2 1/2 percent in order to pay the bill seemed unreasonable; Just my opinion.

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Dwayne came over and gave an estimate; he advised putting tile in on the diagonal since the new tile would not match the adjacent tile in the bath and laundry room. That was a GOOD CALL. The workers (not including Dwayne) showed up exactly when they were supposed to, and the three on the first day and two (same guys) on the second day were very pleasant and professional in their presentation. I had already removed the previous flooring, and only a little bit of the mastic was left. On the first day, they moved the refrigerator, removed all remaining mastic, and installed the tile at a 45-degree angle, as Dwayne recommended. We had to stay out of the kitchen overnight while the cement dried. On the second day, two of them came back and grouted the floor. Again, they were timely and professional in their manner. It was only after they left that I became aware of what a disappointing job they did. I walked in the kitchen for the first time and at first i thought I had something (a nail?) on the bottom of my shoe. But no, it was the uneven installation of the tiles. I was totally dismayed to find that the installer had NOT leveled the floor, or paid any attention to how thick the cement under the tile needed to be, so as to make each tile level with its neighbor. There are now many areas (tile joins) in my floor where my shoe catches on the uneven tiles. This is not acceptable. Then I noticed that in the area where they were installing tiles near the end of the job, the tile seams did not line up. There are places where the seams between two tiles do not line up with the seam of the two adjacent tiles, sometimes being off by almost half an inch. This also is unacceptable. I figured the amount I paid for the job ($1,500) and the number of man-hours put in on the job, and it came out to over $58 an hour. For this kind of money, I expect more professional work. Then, when I went outside, I discovered the workers had drained the catch basin of their water saw directly onto my driveway. This was a mixture of water and tile dust, and it left huge ugly streaks on my driveway. Once again, I was dismayed at their lack of professionalism in failure to clean up after themselves. I decided I had to talk to the owner. So I called Dwayne and told him, and quot;I need you to come look at the job your guys did, and tell me what you think before I do my writeup for your company on Angie's List. Dwayne showed up within an hour. He agreed that the uneven tiles were and quot;toe catchersand quot; and that they should have installed the tiles more on the level and that the lines should have been straight where they were not. He looked at me and heaved a sigh, and said, and quot;I could have them come back and chip out the tiles if you want. But we'd probably have to chip out most of them so we could set them back even.and quot; It was obvious to me he was tremendously reluctant to repair the bad job his men had done. He DID OFFER, and I told him I didn't want to endure another three days of mess in my kitchen. I pointed out the ugly streaks in my driveway, and he said he's told them not to dump the water saw in a driveway. Then he sighed again and said, and quot;I suppose I could have them come out and pressure wash it for you ....and quot; then he looked at me with an expression that said he really didn't want to do that either. So I said forget it. I should think that the owner of a reputable business would not wait for a customer to REQUEST him to fix a bad job, but would simply jump in and get it fixed. I gave him a chance to do something about it before I did this writeup, and I felt like he mostly blew me off. Sorry, but that was the feeling i got. I'm sad to report I would seek out some other tile installer if I ever had a similar job to do in the future.

no issue, arrive on time and diid the job

Excellent experience from meeting the owner who consulted with me on the type of carpet I would need, to the prompt measurement (same day), to the professional installation (arriving on time). I would highly recommend Carpet Designs to anyone!

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I talked to Duane, the owner. He was very nice. He is the only one that I've called. He gave me the quote the same day. He was very professional. He came the next day after I called.

I hired Carpet Designs to install flooring over the concrete foundation in my living room. After we tore up the carpet, they noticed a foundation crack and suggested we needed floating flooring (it was manufactured wood flooring.) The job done on time, beautifully, and I couldn't be happier. I believed the installation was around $400.00 plus the cost of the flooring. This is the second time I have used them and I would use them again!

Very good - No negatives. On time and finished with the the job estimate. Cleaned up the work area so well, I could not tell they had ever been there.

Job was performed exactly as promised. They immediately responded to the very small issues we raised. A very satisfying experience--great people to deal with.

The job they did in installing the carpet was fine. They have installed many carpets for us before. I was disappointed in the damage they did to the front steps and hand rail taking the old carpet out and that some of the thresholds were not re-installed properly.They came back to fix the thresholds.

We had used this company before, about 6 years ago, so we had them come out for another quote. We loved the carpet but there were a few things that we thought should have gone differently. We feel like we know these people now. I feel I can talk to the owner about my concerns in using them again. We will probably use them again. We had gotten an estimate from Lowe's. Even though we were getting free installation we would get a lot better price, quality and selection with Carpet Designs. Their responsiveness is very good.

Very well pleased with performance and finished product.

The service was excellent. I would use them again.

It went very well, and Dwayne, the owner, was very responsive to questions and concerns. Dwayne came out to the house for free initially to give us an estimate of what it would cost, and he helped us to pick appropriate flooring for the space, though he was not pushy and was not at all suggesting the most expensive. When we had some corners where the tile flooring wasn't fully secure, he came out to inspect it and instructed his men to come out 3 days later to fix it.