MUSE Heating & Air Conditioning

They were professional. Very, very responsive. If I had an issue in the morning at 3 AM, they would respond.

I have used Muse for several years. Very professional and honest service and support.

Prompt service, work performed exactly on date promised and within timeline indicated prior to start date. Service technicians were professional and explained install steps clearly. When a couple of issues arose that required changes to scope of work, no pushback was presented by installers or management. Issues were handled promptly without headache. Start to finish, a quality install done with no headaches. A repeat performance of excellent service by this vendor.

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They were here for a total of about 1 and frac12; hours. We wouldn't have know the difference in what we would have needed so we found them to be very honest.

They had a great price, were on time, and were very nice. The work was less than desirable and not done very well. I will have to pay someone else to fix the job.

The compressor went out on our 12 year old AC. Furnace was 20 years old so decided to replace both at once. Muse provided a quote on several combinations and I picked a 15.5 SEER AC and modulating furnace at what seemed like a decent but not outstanding price. One reason I went with Muse is that they seemed to know what they were talking about. They were 1.5 hrs late arriving to install but stayed until 9:30pm to get the AC working - I really appreciated that. They said they would come back to get the zoning system working. I examined the installation the next morning and discovered that they had not installed the furnace that I had ordered. I called the manufacturer with the serial number and asked when it was manufactured and the answer was "2001"! I called Muse and they blamed it on the distributor - that they were given the wrong furnace when they picked it up. They offered $300 off if I would just take it but it was not the modulating furnace that I wanted to have installed so I told them they would need to take it out and put the right one in. They agreed but then called me back when they were on the way to my house and told me that the furnace that they had spec'd was not available until Fall (again blaming the distributor). Muse offered to upgrade from Coleman to York but it would be a two-stage (not modulating) furnace. I wasn't happy but decided to go with it because I wanted to get the work over with. In addition to the wrong furnace and the zones not working, Muse had hooked up a downstairs vent to my upstairs zone, had not completed the special duct work that I had requested, and had hooked up a one stage thermostat that would not work with my two stage furnace or two stage AC. They fixed the duct work problems when they swapped out the furnaces and upgraded the theromostat to a top of the line York model but could not make the zoning system work and left me with a one stage thermostat to control the upstairs zone. I had to do the research to determine that my old zoning system would not work with the new equipment - Muse should have informed me on the front end that it would have to be replaced. The sales guy said that he would look into finding a zoning system that would work but only after suggesting that I would really be happy without it. Since this was an unexpected expense and he was talking about at least $500, I asked him to supply the new zoning control at cost and he said he would "try to give me a deal". I never heard back from him after that. Because I had the skills to do it, I ended up ordering the zoning controller off of the internet for $150, running a new thermostat wire, and replacing the crummy upstairs thermostat that Muse provided. I also discovered that the upgraded thermostat Muse provided was not configured properly to run the two-stage AC or the high-efficiency furnace! Check the model numbers to make sure you get what you ordered installed regardless of who does the work.

My furnace stopped working in February. I called Muse and they came the same day. The broken part was under warranty and they immediately ordered a new part from the furnace manufacturer. A week passed. The manufacturer finally told Muse that they would not be able to replace the part and Muse negotiated a new furnace to replace the old one. The only charge to me was the labor to remove the old furnace (not easy!) and install the new furnace. They kept me up to date as the story unfolded and I felt they worked hard on our behalf to get the problem solved.

I am so pleased with the response and service that I received from Muse, I just cannot imagine anyone using any other company! It started with my call to them to get a quote. I had received a quote from the company that normally services my units and I thought it was extremely high. Then I called another company and they couldn't even have a someone out to my house for another week. I called Muse, and he had a gentleman out to my house in Germantown within an hour. (This was 5:00 P.M on a Friday!) They were incredibly knowledgeable and helpful during the assessment, and their quote, for a better unit than my regular company quoted, was almost half. On top of that, they came on that next Monday and installed everything, including two digital thermostats that I decided to install since I saved so much money! I can't say how happy I was with Muse. They will also now be my regular service company for my units.

The blower on my furnace stopped working and I called them in for a diagnosis and estimate. The weekend estimate was $600. If I waited until the weekday, it would be $450. They refused to give me a breakdown of charges. They said parts and labor are just lumped together. I paid the $80 overtime service call charge and I called my father, who knows a HVAC guy. We found a motor for less than $100 which I installed myself. They were also very unprofessional. The technician brought someone I assumed is his apprentice, who also brought his girlfriend.

They checked my air conditioner and changed the wiring which was burnt. They did the job quickly and efficiently.

Muse Heating & Air Conditioning were great. I was satisfied with their customer service. They answered all my questions and explained what needed to be repaired before doing the work. The guy was very knowledgeable and knew what he was doing. He did a thorough check up and made sure to find the actual problem rather than just guessing.

When the control board went out on my air conditioner, it caused my fan to quit blowing. Ice had built up in the unit inside and outside. When I called Muse Heating & A/C they came right out and assessed the problem. They ordered the part for it. It took them less than an hour to install, and it was only $75.00 for the house call.

He was really knowledgeable with his work. He knew exactly what needed to be done and explained to me where the problems were. That made me feel better with his presence in my home. He was nice and polite, and I was very happy with his work. It was worth the price to get it fixed quickly.