Daniel and Judy and wonderful people who always have top notch employees working for them and I have never felt the need to protect my belongs or monitor their access to my property. Brackman Lawn Care dependably and reliably provides my lawn service and has also worked on numerous other small projects from relocating flower beds, to redesigning the entire front look of the house. I would gladly and heartily recommend them and their work.
Description of Work: Brackman Lawn Care has been providing me lawn services and yard work for close to 6 years now.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Leisa F.
12/2015
4.0
pavers, gravel
+ -1 more
unknown
Description of Work: It is not really what I expected in that the amount of ground covered by the stone they installed fell short of what I wanted. Maybe they estimated wrong or installed it wrong. Other than that, they were prompt and polite. If I had stood outside and watched while they worked I probably would be happier than I am.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Russell E.
03/2015
1.0
pavers, gravel
+ -1 more
I called Brackman's to request an estimate on some landscaping services and scheduled a date for a representative to come by the house and give me an estimate on the work. The day came and he did not show up nor did he call to reschedule or let me know that he was not going to be able to make it. After several days of not hearing from him, I called again and the receptionist said she would send him a message to call me as soon as possible. Several days have gone by and I have still not heard from him. I called back today and spoke with the same receptionist and she told me that she would inform the manager and have her call me as soon as possible. I did receive a call back from her within the hour and was spoken to in what I perceived to be a very rude fashion informing me that they were very busy and would have gotten back to me when they were able to. She seemed to be saying that I should not have been so impatient. I informed her that the gentleman had arranged a specific time and date to come by and that he had not kept to his promise and that it had been almost 2 weeks since the original scheduled appointment. She offered what I perceived to be a very halfhearted apology and went on to tell me that I shouldn't be looking to get landscaping work done in spring if I expected better service than this. I will never do business with Brackman's again and do not recommend that you do either. This was an example of extremely reprehensible customer service in my opinion.
Description of Work: Failed to show up for arranged appointment.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from The Stepping Stone
First of all we did not have a scheduled appointment. I told you that we were extremely busy and that I would see about coming to see you after work one day. You said Monday would be good for you and I said I would call if I could make it. Again, no appointment was ever scheduled. My wife and I currently work 7 days a week on average 10 hours per day. I simply did not have time to come see you the day you wanted me to. The night you wrote your bad review on Google, my wife was sitting in our bed doing paperwork after working 14 hours that day. Your email was so unnecessary and dis-heartening to us. Here we are working as hard and as long as we physically can and you have to attack us simply because we did not come see you when you wanted us to. Don't you have anything better to do? Second, you have never bought any product or service from us, so you can not claim to have received poor customer service and cannot claim to never buy anything from us again. You are not a customer of ours. I apologize for not meeting your expectations. We are extremely busy because God has blessed us with lots of work and because we do excellent work and our customers are pleased with us. God has truly blessed us and we thank Him daily for all of His blessings. I will continue to pray for you and hope you will find someone to help you with your landscaping needs. Please do not call us for assistance. If you are this petty when you are not a customer, I can only imagine how difficult you would be to deal with as a customer. If you would have spent this time working on your landscape issues instead of bashing us, you may have been able to complete the project yourself. I will now send your inaccurate comments and on this site and google to my attorney so we can begin a liable suit against you. What you are doing is simply wrong and uncalled for and I will not stand by and let you lie about and try to harm my company. Be expecting a legal notice. Sincerely Daniel Brackman
Mike A.
06/2012
5.0
pavers, gravel
+ -1 more
They were absolutely the most honest, friendly, and easy to deal with company in the area.
Description of Work: They delivered stones and gave me advise on how to position them and set them.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Stone and Gravel,
Landscaping,
Pavers and Hardscaping,
Lawn Irrigation
FAQ
The Stepping Stone is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 AM
Friday: 8:00 AM - 5:00 AM
Saturday: 8:00 AM - 2:00 PM
The Stepping Stone accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, The Stepping Stone does not offer free project estimates.
No, The Stepping Stone does not offer eco-friendly accreditations.
No, The Stepping Stone does not offer a senior discount.
No, The Stepping Stone does not offer emergency services.
No, The Stepping Stone does not offer warranties.
The Stepping Stone offers the following services: Irrigation, creative containers, hardscape installation, landscape design, rock engraving.