oasis air conditioning and appliances

Do not trust Oasis for your repairs. Because "repairman" David couldn't use zip ties to tie wiring (under a big fan) when he replaced our compressor, we now (9 mos later) have a nonfunctional unit because a hot wire touched and burned through a copper capillary tube. Lost all coolant. He's telling AHS warranty company that this is a reduculous claim. He WAS the installer and also WAS the person that found the leak. I was right there watching. I asked why he didn't use zip ties and he just gave me a dumb look. Now there needs probably $500-$1000 in repairs because of no zip ties and he won't stand behind "his" own failed work. Very disappointing. But I am fighting this with the warranty co. Meanwhile it's cold every night and no heat. Plus, this guy doesn't even carry a ladder. In an area with 1000s of elevated houses. I called Oasis and asked for the owner who refused to talk to me. Then I found out later that owner is David. Do yourself a favor and find another company or make sure your warranty company doesn't send you Oasis. I will update this is David stands up and repairs damage he personally caused. In the picture ( Which I took through the grate) the black wire has a white scorch mark and the copper tube has a burn through which you can see just above the yellow wire. It also took 2 visits 4 days apart because David first came with NO equipment to analyze the situation. My wife has been very sick, so having a cold house with one space heater hasn't helped. Thank You David for your customer care and service. 😤🤦♂️🤬

Dealing with Oasis Air and American Home Shiled has been a nightmare from begining to end. We have been without air for 14 days and are now having to replace our entire AC unit with and outside contractor and pay out of pocket. Oasis is slow to respond and are very unprofessional. They perform subpar work at a premimum pice. I was unable to move forward with American Home Sheild becasue Oasis would not respond eventhough they are contractually obligated to respond within 24 hours.