B and B Granite

It is with a heavy heart that I write this negative, honest and thoughtful review. As a local small business owner for over 45 years, we try our best to support local business whenever possible, especially during the COVID-19 Pandemic. We recently replaced our outdated kitchen countertops with granite and installed a tile back splash. We contracted B & B Marble and Tile (2220 Pass Road, Gulfport, MS 39501) to do the work. Our experience since day one has been subpar at best. The craftsmanship and attention to detail are nonexistent. Most importantly, the customer service provided, specifically respectful and timely communication, have been unacceptable. Co-owner Sabrina Usher is an absolute challenge to do business with. We placed our order and paid a deposit on April 1st, and it took over 99 days for our installation to occur on July 8th. It is important to note that our piece of purchased granite was at their facility for over 7 weeks waiting for the install. The first scheduled installation was cancelled at the last minute so the co-owners could take a beach vacation to Florida. Our installation occurred and we immediately pointed out the following problems which needed to be addressed (photos attached): - Missing bullnose installation in one corner - Window sill granite is not polished while the countertops are - Uneven and haphazard tile work - Light switch left hanging from wall 35 day have elapsed since our installation and the problems have yet to be addressed, despite aggressive and courteous follow up on our behalf. Voice messages are not returned, and emails not responded to. This review was even provided to them in advance as a final opportunity to make the situation right. Please spend your hard-earned money elsewhere with someone who takes pride in their workmanship. There are several bad reviews posted to both Google reviews and Yelp which we had seen prior to hiring B & B. There is a “current alert” listed on the Better Business Bureau’s website and they are not Better Business Bureau accredited. In retrospect, we should have listened to our fellow MS Coast residents regarding their experience, as ours seems to have been much the same. I can not, with good conscience, recommend B & B Marble and Tile of Gulfport in any way.

They took one week to call me back to schedule the estimate. They were on time for the estimate and took about five or 10 minutes. I never heard back from them. I called them three times and spoke to a person each time she promised they would call me back with the estimate and I am still waiting. That was four weeks ago. Horrible customer service.

Since they installed it the granite has come loose. I have tried to set up a time for them to come out and fix this but they do not seem to be too concerned and are not calling me back.