I'm currently having a TERRIBLE experience with this company. They messed up the delivery of my furniture yesterday because they didn't load all the items onto the truck. Due to this mistake on their side they said they couldn't leave any of the furniture. When I called to discuss the issue they weren't able to give me any information regarding redelivery. He (Chad) was very rude and said he had to "work out his routes for next week first" then he would let me know when I could expect redelivery! I said I didn't understand why I had to wait another week for my furniture when it was their fault. He replied with some tacky comments. I hope they make this situation right and that I'm able to update my review and improve my ratings of this company but at this point, I would not recommend this business and their customer service needs to improve.
Description of Work: Delivery of Furniture
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Kristin B.
01/2015
4.0
moving companies
+ -1 more
unknown
Description of Work: I might use this provider in the future. They helped me with an intown move. They showed up on time and MOST things made it three blocks without damage. They told me they'd send three people and would confirm the move the day before. They hadn't called by four pm the day before, so I called them. They confirmed, but they only sent two people to do the move instead of three, which meant it took more time. And like I said, nothing was too badly damaged and they didn't work too slowly.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$600
Boogey M.
02/2014
5.0
moving companies
+ -1 more
I was given a estimate by a very knowledgeable staff member. The movers arrived on time and were confirmed by the office. Each employee had experience and very agreeable personalities. They were methodical and I felt reassured. Their services were used by another family member months prior. They received a great recommendation from family.
Description of Work: Movers packed, moved and stored household items.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Josh H.
10/2013
5.0
moving companies
+ -1 more
It went pretty well. We did have an item with slight damage. I would recommend keeping on eye on how they load. They stacked a lot of heavy items on some furniture not designed to hold the weight. It mainly depends on what crew does the packing and unpacking.
Description of Work: Moved us from Columbus, MS to Kosciusko, MS
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Service Categories
Moving Companies,
Storage
FAQ
McConnell Brothers Transfer and Storage is currently rated 3.8 overall out of 5.
McConnell Brothers Transfer and Storage accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, McConnell Brothers Transfer and Storage offers free project estimates.
Yes, McConnell Brothers Transfer and Storage offers eco-friendly accreditations.
No, McConnell Brothers Transfer and Storage does not offer a senior discount.
No, McConnell Brothers Transfer and Storage does not offer emergency services.
No, McConnell Brothers Transfer and Storage does not offer warranties.
McConnell Brothers Transfer and Storage offers the following services: Interstate, international, corporate relocation moving & storage facility.