Arpin Van Lines - King Of The World Movers

My Bill of Lading with King of the World Movers quoted a loading date of 9/21/13 with a standard window from Memphis, TN to Las Vegas, NV up to 16 days from pickup. The loading went very smoothly. The movers arrived ontime and loaded everything quickly and professionally. But instead of the standard "16 days" to delivery, my goods were delivered almost 4 MONTHS later. Initially Joe was very responsive but after a month, he stopped answering my phone calls and would only answer my emails. And most emails contained excuses as to why my were not being delivered. It wasn't until I filed a complaint with the BBB that I got any real update. I didn't get my things delivered until Janurary 2014! I have moved from Hawaii to Seattle, Seattle back to Hawaii, Hawaii to Las Vegas, Las Vegas to Memphis, and then this move from Memphis back to Las Vegas. This was by far the worst company I have ever used. I would not recommend this company to anyone.

There was no damage done when I unpacked, and I had a lot of antiques, glassware, and fragile items. During the packing process in Memphis, Joe, the owner, came out to the house while they were packing and made sure I was satisfied with his workers. I compared his bid to two other movers on Angie's List and it was 50% less than the other two. I would use him again and recommend him to anyone who asked.

Move was quoted as one truckload and 2 movers showed up on time. There was almost two truckloads which took them close to 12 hours to complete. Everything was moved properly, no damages, and we were extremley happy with the price and the extra work they did to help us move. Would definitely use them again.

they were great, fast, everything fine.

I went with this company partly because of their high ratings on Angie's List and partly because of their low price The initial interview went fairly well, though I should have taken more notice that the estimator/owner didn't note precise details as the other moving companies. We were quoted for a partial pack since we were told we could save money if we packed as much as we could ourselves, and we also had set up a 1 month storage since we weren't settled into a house in our new location yet. The problems began with the crew that was sent out to begin our pack and move. There was 1 professional plus 2 that had no clue what they were doing. We caught their guys doing things like packing lamp shades in the bottom of large boxes, then throwing heavy objects on top. Furniture also was not properly packed. The result of all of this was that many of our moved items were damaged. My cherry wood dresser had something heavy stored on it resulting in a grid pattern with moving blanket and gunk smashed into the top of the dress. Our new leather couch had gouges and scrape marks; china hutch had broken side panels, 2 large mirrors were broken, many broken dishes, etc. We expected a minor amount of damage, but this was so absurd, that the local movers that were hired to help were just amazed at how poor the packing was. All the above was bad enough, but the worst part of the move came when I called to have the items moved from storage into our new digs in Dallas. The owner had told me when we agreed to the contract that they just need a week or so notice to schedule the rest of the move. When he told me it would be 2 -3 weeks I reminded him of our original discussion,so he said he would do his best. I understand they are a small company and need a bit more time to coordinate,no big deal. They agreed to have our things delivered on Friday, July 6th early afternoon. When I called early afternoon to get a closer ETA, I was told they wouldn't be there until the following day, and that the crew would leave Memphis by 5AM, putting them into Dallas by early Saturday PM. When I called Saturday around noon, for an ETA I was told they hadn't left yet because they were tired. I understand all of these things, but just need communication. What I got instead was a ranting lunatic (the owner) telling me I didn't know anything about moving and I didn't care about anyone but myself, and it just went on and on. I have NEVER been talked to that way. It was the most unprofessional display I have ever witnessed. His crew finally showed up at 10PM that night, and quickly unloaded, which is when most of the damage was noticed. Some items were so badly damaged that the driver just left them in the truck, either trying to hide them, or perhaps was embarrassed to keep bringing in damage goods. The owner did send us a $300 dollar check to help with damages, which was a decent if somewhat underwhelming gesture, since damages were in the thousands. This experience taught me 2 lessons. 1. Don't go with the lowest quote 2. Don't trust Angie's List because it so easily manipulated

DO NOT CALL THE 877 NUMBER ON ANGIE'S LIST!!! This number is for the Arpin national office and they are IDIOTS! Call Joe at 901-299-9566. If you talk with the Arpin folks about Memphis, chances are you will be told they don't have anyone in Memphis to help. We had placed our home on the market and the VERY NEXT DAY it sold! The buyers requested a closing date in three weeks which meant we had to act fast to try and find a mover that would not only move our stuff, but would pack it all too. King of the World is the third moving company we have used this year off Angie's list and they are by far the best. Joe came out and met with my wife and estimated the cost of the house for moving and for packing. I was afraid the price was going to be too high for everything, so I wanted to see what the packing and moving costs would be individually. The biggest bonus to using King of the World Movers is they give you a flat rate for the move. The other two I used this year charged by the hour for a two man crew and added on by sending out more than two guys. You also don't pay for the moving supplies. I priced off of Amazon.com the cost for moving supplies including paper and boxes. For an example, a wardrobe box was going for $45! They used six and over 150 other types and sizes of boxes. There is no way I could have packed all that they did and paid for the supplies cheaper than the quote. The move went great and the guys started on Wednesday afternoon and were not complete until 11PM on Friday. There was only one casualty: a broken pane of glass in one of our pictures. That was it. I have been through numerous moves with the military in my previous life and this is one of the best I have ever had. I never want to move again, but if I have to I will call Joe and request Kenny and Cedric work the move! Great job guys!!!

Not well.

The actual movers were excellent. They situation was of their hands so I don't blame them for the problems we experienced. They were very careful with our items. Our items are in storage so I dont yet know if they are all intact, however so far we know that three lampshades were broken. The owner was very nice, however he miscalculated and misjudged size of van and was had to leave thousands of dollars worth of furniture and household items behind because of this. They were personable and nice, but I feel like there was a lack of experience which was at our expense.

Everything went well. The guys that they sent out were very professional and nice. They did a a great job, we had no problems with them.

They were very helpful and professional. They got the job done and did what they said they were going to do for a set price.

Good experience! Company was prompt, movers were professional and items were delivered in a timely basis with no incident.

The process was very efficient. The movers and their agent were very courteous and professional. Their punctuality was also noteworthy.

I worked very closely with the owner Joe Houck in discussing and planning a local move for my daughter. The original move date had to be changed due to the fact that the apartment wasn't fully ready. Joe and I were able to make the various changes necessary to make the move possible. Joe was very helpful to arrange a flexible time line to schedule men and equipment to make the move. We communicated several times before we were able to lock everything in and make it work. Actually the move was performed on the next business day. The men that arrived to perform the move were excellent in their attention to detail. The men performed their duties in a businesslike manner and it was performed during the time line arranged for. I was able to take advantage of a moving special and the job was performed for only $200.00 which covered two men and a vehicle for two hours. Timing is everything so the special was well received. I would use Joe and his moving service again. My daughter's last move was a nightmare caused by the moving company arriving late and showing no attention to detail and finding ways to pad the agreed upon fee. It is refreshing doing business with a true businessman that undertands your concerns and hires the right people to represent his business in the manner in which he desires to be represented. Suggestion for anyone preparing a future move. Be ready when your movers arrive so they can do their job. It's a shared reponsibility. In order for everything to work everyone must recognize their job and more important do their job.

We packed everything that could be boxed ourselves except for the hanging clothes and the lamps. Their crew loaded everything in about 4 hours on Friday and then showed up in Nashville at 8:00AM Saturday as promised. The place in Nashville had a difficult stairway to the second floor and we had some really large furniture but they got everything up with no damage. Their contract is very simple and straight forward. A much better experience then I have ever had with one of the national brand moving companies and this is our 4th move.

Great! They were professional and thorough and enjoyable to work with. They were careful with furniture and belongings, nothing got broken or scratched and no walls or doors were marked or "dinged" in either location. They arrived at the time they said they would and didn't leave until everything was packed and loaded and double checked to make sure nothing was left. They arrived at the new destination at the time they said they would and unloaded the truck and placed all the furniture/boxes in the room they were to be in. Anything they had taken apart to move, they put back together at the new location. I would recommend them to anyone who is looking for a quality move at a reasonable price