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Ball Heating & AC

Heating and Air Conditioning

About us

Ball Heating and Air has been serving customers on the Mississippi Gulf Coast since 1964. Ball Heating and Air is dedicated to improving the quality of life for our customers on the MS Gulf Coast every day by establishing and maintaining the industry standard for excellence in sales and service. We are a professional organization focused on service and we are committed to fulfilling our customer’s needs and exceeding customer expectations.

Business highlights

60 years of trusted experience

Services we offer

Heating & air conditioning-services, maintenance, tune ups & repairs.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.120 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
5%
3
5%
2
5%
1
15%


Rating CategoryRating out of 5
quality
3.6
value
3.2
professionalism
3.8
responsiveness
3.8
punctuality
3.9
Showing 1-20 of 20 reviews

Roger B.
10/2024
5.0
heating & air conditioning/hvac
  + -1 more
Michael Tucker solved a condensation problem that has existed for years. He checked the hvac ducts. He found six places that were leaking condensation. . Mr. Tucker researched and discovered the new system installed April 7, 2021,still had the factory settings. He changed the settings and solved the problem. Mr. Tucker went one step further. He rewrapped the six locations where condensation were leaking. Instead explaining away the problem, he found the solution. Mr tucker is a Top Notch problem solver - a true professional.
Description of Work: Changed Factory setting , stopped water dripping on furniture, rugs and floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Garnet K.
03/2023
1.0
heating & air conditioning/hvac
  + -1 more
It is extremely disappointing to know that I purchased their shield program for routine maintenance and cleaning, only to have a technician come out and not even clean my system. To add insult to injury, I was charged an exorbitant amount of $1277.58 for items that may not have even been necessary, such as a capacitor, wet switch, disconnect box, and compressor assist kit. This kind of pricing is nothing short of outrageous and disgusting, especially when it seems like I was being taken advantage of. In addition to the excessive charges, the technician also wanted to charge me $100 for an AC filter. This is yet another example of how this company seems to be focused on making as much money as possible at the expense of their customers. I am upset and disappointed with the service I received from Ball Heating and Air Conditioning. I have requested termination of the shield service, which I feel is a waste of money, and have yet to receive an email outlining the program's coverage. This lack of communication is concerning and shows a lack of professionalism on the part of this company. Overall, I would not recommend Ball Heating and Air Conditioning to anyone. Their service seems like a total scam and money grab, and they do not seem to have their customers' best interests at heart.
Description of Work: AC maintenance

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,277

William C.
07/2020
1.0
heating & air conditioning/hvac
  + -1 more
If you have a Home Warranty, DO NOT CALL BALL, THAT IS ALL!!! Both the technician and Ball office said they do not work with Home Warranty companies (Monday, 3 days after AC went out). Had I known that upfront ($90.00 paid for assessment) I would of never called them in the first place. Perhaps it’s posted somewhere on their website, but I don’t recall seeing it. AC went out on a Friday, only to find out Monday afternoon that Ball does not work with Home Warranty’s (the very reason you have home warranty’s is to help with associated costs like AC’s). In addition, the Tech on Friday said that Ball would call me Monday morning between 9-10 am. I had to call Ball around 11 (having not heard from Ball) and they said they would have the Tech call me. Tech called me approximately 40 minutes later. After some back and forth all afternoon and Ball not returning calls to the Home Warranty folks, I decided around 4 pm, enough is enough, and decided to use another AC provider!!! Remember, Home Warranty, DO NOT CALL BALL, THAT IS ALL!!! UPDATE: Balls Tech told me Monday, that the specific part needed to fix my AC was OUT of warranty - quoted $1447!!! Even the price they quoted for the part if it was in warranty was - $335, but remember they told me OUT of warranty. New Tech arrived to my house on Tuesday, made one phone call and informed me that the part in question was IN warranty. My Warranty company informed me just after the Tech did, part was still IN warranty! Oh, and the new Tech retrieved the part and fixed my AC within a couple of hours same day for about $200!!! Apparently Ball technicians are either out to scam people or just don’t know what they are doing?!?!? Recommend getting a 2nd opinion if Ball was your first choice. Remember, DO NOT CALL BALL, THAT IS ALL!
Description of Work: AC variable speed motor was in need of replacement

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$90

B S.
08/2017
4.0
heating & air conditioning/hvac
  + -1 more
It's hard to say because I don't know if it's them or a product. ?You know, I thought 7 years was not very long for it to last when I paid for a new one and my other one lasted 30 years. I was getting twice per year cleanings also and that did not help. ? It's hard to grade them. ?They were good about the cleanings, a little expensive. ?I don't know if it was them or the product. ?They've been around a while. It's hard to say. ?I used them because they were well know in the area. ?I had a contract with them. Nothing stood out, it's just somebody well know. ?I don't know if it's them or the unit. ?I may use them again; I don't know, I might. ?
Description of Work: I've used Ball but I'm not using them anymore. I used them 5 years ago. I've used them 2 times for new AC and heat units. It was $5000 each time. Then I went to somebody else and got a different brand. The one I had lasted 30 years and then they put a new one in and it lasted 7 so that's why I quit. I used them this time for installing a new unit.

Rating CategoryRating out of 5
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Emily L.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
It went fine and then we used them for a year service contract which was good. we are probably moving now, so we won't be able to use them anymore. But good company
Description of Work: I had work done a year ago on our compressor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vanessa A.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were amazing!
Description of Work: They replaced my heating and air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Todd S.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
Prompt and diagnosed the problem quickly to get the heat for the home back up and running, from a failed installation from a previous HVAC installer.
Description of Work: HVAC Repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

GAYLE & DAN M.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Claudia L.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Excellent service.
Rating CategoryRating out of 5
Yes, I recommend this pro

Louis V.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard W.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$250

Deborah G.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$400

Thomas C.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Sandra R.
08/2015
1.0
heating & air conditioning/hvac
  + -1 more
They messed me up bad. The guy who was working for them was quitting the job. He left with the smoke coming out of my filter in the house. The fan had blown it all over the ceiling. My ceiling is still black. I paid them a lot of money and they had to send someone else out. They're supposed to blw my filter up and my dryer from the vent. They're also supposed to blow the vent out for my refrigerator. They said they're going to do all that. I paid $500 and I didn't get anything but a black ceiling. They have a terrible price.
Description of Work: He was supposed to clean my filters and give me a tune-up on the AC unit.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$500

Response from Ball Heating & AC
Thank you for your review. We performed our initial tune up at your home in September of 2012. I thought that you agreed by our re-performing your tune in November of 2011 as well as our follow up visit in December of 2011 that that this issue was resolved.

Edward B.
07/2015
3.0
heating & air conditioning/hvac
  + -1 more
The tech came on time. Seemed to be on the defensive.
Description of Work: Removed panel. checked and added coolant. Did not notice crimp in coolant line found by later tech.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0


Response from Ball Heating & AC
[Member Name Removed] I want to apologize for our misdiagnosis of your cooling system. I have reviewed your invoice and I will be discussing your issue with the technician who worked on your system. Hopefully we will make sure that this issue doesn't result in any other customer having to go through what you have had to endure. I am sorry that we were not more appropriately prepared. I would like the opportunity to discuss this issue with you personally, please call me 228-392-5432. Thank You, Jim Ball

Jennifer S.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
Great! The service was superb and the technician was skilled and really knew his way around an HVAC system. Diagnosed the problem we were having with one of the AC units in the house and added refrigerant to the air conditioning system and it now works great. The technician went the extra mile to make sure we understood what was going on with the HVAC systems and were happy with the work completed. Ball is top-notch call them for all of your HVAC needs.
Description of Work: Serviced Heating and Air Conditioning systems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$469

Sandra A.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
They were good, thorough and very nice. What stood out the most was their professionalism. They were here in no time at all- they called me back right away and made an appointment for the next day. They were here at the time they said they would be.
Description of Work: Ball Heating & AC came and put some coolant in the system, and looked at the inside unit to see if anything was in need of attention, and also offered their annual agreement which we felt was not necessary.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Claudia L.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Heating Tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bryan W.
02/2015
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Did a diagnostic and a servicing. Shortly afterwards the system quit working altogether.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
2.0

$600

Bruce M.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Complete replacement of interior and exterior A/C and heating units. Enlargement of return vent plenum and filter. Major increase in system efficiency and a resultant reduction in electrical power used.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,250

    Contact information

    8332 W Oaklawn Rd, Biloxi, MS 39532

    www.callballthatsall.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    Ball Heating & AC is currently rated 4.1 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 5:00 PM

    Tuesday: 7:30 AM - 5:00 PM

    Wednesday: 7:30 AM - 5:00 PM

    Thursday: 7:30 AM - 5:00 PM

    Friday: 7:30 AM - 5:00 PM

    Saturday: Closed

    Ball Heating & AC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Ball Heating & AC offers free project estimates.
    Yes, Ball Heating & AC offers eco-friendly accreditations.
    No, Ball Heating & AC does not offer a senior discount.
    No, Ball Heating & AC does not offer emergency services.
    No, Ball Heating & AC does not offer warranties.
    Ball Heating & AC offers the following services: Heating & air conditioning-services, maintenance, tune ups & repairs.

    Contact information

    8332 W Oaklawn Rd, Biloxi, MS 39532

    www.callballthatsall.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM
    Saturday:
    Closed