MAYO AIR CONDITIONING & HEATING

For a second time Mayos would not replace a part under warranty. If they tell you your A/C in out of warranty, check with the manufacturer. We had the part replaced twice under warranty by a different A/C repair company

Mayo's would not replace damaged part under warranty

We have an agreement signed with them so they come out twice a year and check then if we need them we call them. They are a wonderful company. They handle the Trane air conditioners and I think there is one other kind. They are kind of basic Trane and they are really really good. They are excellent. They are great people, very nice people. These people are just great. We have been giving them such good ratings and people we know and people who have moved in we've told them to call Mayo's.They have called us back and said they are excellent. They have been very pleased with them. People have not been disappointed by them. They have been in business for years. It's daddy hands on down to sons. They are a family company. We know the kids and daddy.

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They are always excellent. Favorite people to deal with. It went very well! I called and they came out. It's hard to get people in the south for A/C, and they responded quickly.

unknown

The mayo team provided excellent customer service and response to all of my questions. They were finished in 4 days. they were on time every day, polite, & cleaned up after they were finished with the job. I gathered 5 quotes from local contractors and mike mayo was the most professional and fair. I would recommend Mayo Air to anyone for any Air Conditioning/Heating needs. Top notch service and people.

unknown

These guys are extremely knowledgeable. They listened to what I was asking and then took their own assessment. From there we were able to agree on a design and implement it. When the were scheduled to work, they showed up on time, did an excellent job, and cleaned up their mess. I was very impressed with the workmanship. My only gripe is it took a few phone tags to get the appointment settled up, but it really wasn't that big of an issue. Use these guys, you will not regret it.

came out for free estimate, gave 2 for different quality unit. arrived and did a professional job. protected carpet with cover and cleaned up nicely when done. stress free.

Mike Mayo was extremely professional ensuring I received the best value for my dollar and didn't sell me anything I didn't need. He offered a reasonable price and provided quality workmanship. I would highly recommend him for any air conditioning or heating needs.

unknown

Responded the same day, found a bad electrical component, and replaced it. Excellent service in every way.

Very prompt, did not waste any time and did not do something if it didn't need it.

We have actually used Mayo's services since 1993 and have always been pleased with their service and price. After Hurricane Katrina, I called on a whim to see if I could reach them, since our heat pump had been flooded. I knew that their shop had been flooded, but I tried and got voice mail. Two days later Mike Mayo was at our house, and in two weeks we had a new heat pump installed and air conditioning to help dry out the house. We have used Mayo to service, expand, and repair our system whenever it was needed - most recently to replace a faulty relay. They have always been responsive and professional. Highly recommended!

without incident, very pleased

I didn't choose this contractor for this project, but I rated him number two for price and competence. He was quick to respond and provided me three seperate quotes for different systems. The prices were actually a little lower than the contractor I ultimately chose, but my decision was based on a number of factors besides price. If you're looking for this kind of work, I would encourage you to give this contractor a chance to bid.

Outstanding company. Professional Technician with a great personality. Strongly recommend this company for all AC service work.

In late February, the compressor fan motor on my heat pump finally died. Picking almost at random from web search results, I called Mayo. They had a repairman out within an hour. He examined the problem, gave me a quote on a new motor, and pointed out that with the motor repairs running at about 15% of complete replacement, I might consider that option. He also pointed out that there is a 30% tax credit this year for 15+ SEER systems. No pressure, no hard-sell, he disconnected the compressor so that I could run on aux heat strips for a few weeks while I thought over my options. No charge (yeah!) for the service call. So I called back in two days for a quote, and and another guy showed right on time. I asked for a couple of price options, and he emailed six(!) four days later. While talking, I mentioned that I was having another company out for a quote (Adolph Bourdin from Pass Christian), and he spoke highly of them, warned me that there was a real problem with some of the other local contractors, but that Bourdin was very reputable and that I’d be happy with either company. So I got all the estimates, liked the estimate from Mayo a little better -- slightly better price, slightly larger unit. But the prices were all about in line, I just picked the option that suited me best. Went with a Goodman heat pump in the end, because web searches turned up that they’re trying to be the low-cost, high-quality, made-in-America heat pump option (sounds good to me). When can we install? Is day after tomorrow good for you? Yeah, that’ll be fine. Expect us at nine. So on the click of nine, two guys roll in with a truck, say “hi”, and get to work. With a few breaks to get more parts and have lunch, they were testing the unit and explaining how to run it to me by 4:30, and rolled out with the job finished at 4:58 (yeah, I looked at my watch). I stopped by Mayo’s office the next morning and paid the bill, and got the warranty forms in the mail yesterday. Two cold snaps later, things are working just as they should. I wish all contractor interactions went this well.

I called Mayo on the recommendation of a friend of mine. She said this was a family owned company and the servicemen were extremely nice and didn't over charge for their service. So, I called. The female who answered the phone sounded extremely disinterested in hearing my problem. As I explained the problem to her she never responded in any manner, so I didn't know if she had hung up, fell asleep, or was playing solitaire. Any information I received (i.e. when would a serviceman be available so I could coordinate time of with my work) I had to pry from her. I honestly felt as if my phone call was annoying her so I thanked her for her time and called a competitor. I refuse to offer my hard earn money to somebody who does not appear to appreciate my business.