iron crafters

The owners name is Kim Finsel. The house was not up to code with hand rails. There was no cost for performing the estimate. I looked at 2 other people, and I was shocked that this lady, the owner, came out and she is the one that goes out and does all of the estimates. She came out, and the first thing she did is listen to what we wanted. Then, she said of coarse we can do that. She said my only problem is we are covered up. She said this is the window that I can possibly do it in, she said I will try to work it in. She said more than likely it's going to be this week. When she gave us the estimate, we weren't in a hurry, so we just put it on the back burner and said when you can do it let us know. She called us the week after Thanksgiving and said I can get to it next week.

The young man that came out, had worked for the owner's husband before. She and her husband bought this company and he stays and runs the operation inside, and she goes out and gives the estimates. She was a h**l of a lot prettier than the first guy that came out, I will tell you that. I can't talk high enough about how she came out and she listened and she said why can't the other company do that? When they guy came out to make the installation, I talked to him and I said you know we had somebody else come out but by the time that he had left, we had made the decision we were not going to use him, we didn't give a d@** what the cost was. Then he said let me tell you who it was, and sure enough he said it was this guy here. He said I used to work for them, and then these guys bought the company from him that I am presently working for. He said they really have been a pleasure to work for. They were about $50 higher than the other guy that came out, but their pricing was right in line. I didn't mind paying it. I used the hand rails this past week, we just got back late last night from up there, and I used them everyday. They told me when they could be there, and they told me they had a back log, everything was right up front with them. Matter of fact, the day that they were supposed to come, there had been an ice storm in Louisville, so the guy called and said I am supposed to be there to do the installation today. He said I am not going to be able to make it, which it doesn't take a mental heavy weight to figure out that he was absolutely correct. We were not in a rush, but at least he took the courtesy and the time to say I will be there tomorrow, and he was there tomorrow. Without hesitation I would use them again.