Matthew Dykes Heating and Air

I would not recommend Dykes Air for commercial work. He serviced our unit three months ago, and since then, we have been trying non-stop to get an invoice or cost on his work so we can get bill our client. This is the second time we have had trouble getting timely responses from him. He is ignored all emails, calls, texts, and voicemails. If you are in need of reliable communication and timely invoicing, I would suggest looking elsewhere.

Hire them

He will not answer phone calls or text messages when you try to contact him if you are having issues with the finished work. He never sent me a copy of the guarantee to my email address. 

Awesome. Very Professional and affordable.

Matthew and his crew install my new unit they done a VERY professional job. Very reliable and does great work.I would recommend them ANY time!!! Thanks Matthew and his crew!!!!

very good quality service

Very nice. Very knowledgable

I absolutely cannot believe in this day and age customer service is this bad...I spent a total of $10,000 with a $1,000 rebate thank you... but almost since day one we have experienced different problems but nothing like our outside unit.... it is so loud with now 3 different noises..that wakes us up at night and our neighbors I have got shims and bricks propped up just to try and quiet the unit down its buzzing and fan rattling so loud it echoes in my backyard ... we were promised 3 times, I will make it right,..never heard back from anyone. I hate having to call someone out because it is their lively hood...I am in customer service as well and I would have been fired if I had treated a paying customer this way...I understand we are in a pandemic...my issue is outside with an entire backyard all to himself...Matthew must make this right. I am still having to use a fan when it is hot and heater, when it is cold because ductwork was not repaired or replaced as I was advised thru my wife repair or replace, was discussed...this review is necessary for this may wake someone up and realize they gotta get back to what made people want to use their services...hated to do this...I just want to be comfortable with my heating and air in my home and sleep comfortably at night in my home...I have text audio, I have called (mailbox always full) text comes back, can I call you later, looks like I am just gonna have to hire someone to quiet my unit down so I can stop disturbing the sleep of my neighbors and ours.

I am a senior citizen and totally dissatisfied that they did not give me a receipt, warranty booklet and that they over charged me. They stated that they were supposed to charge me less than what they charged me and were supposed to refund me the difference. I have called them and called them and I still have not heard from them. They stated that there is a 8 year warranty and I am concerned that if the air conditioner breaks down I do not have the warranty information and will be out of luck. I do not know what to do now.

We bought our home last year and asked them to service and inspect our two units. This year we needed help with a thermostat upgrade. Both times they were friendly, knowledgeable, and efficient. We will definitely use this company the next time we need service.

very good on time got job done in ex time

I invested over $7000 in a central heat and air system and installation with Dykes and I've had serious problems since the day it was installed. They've been back to my house more than a dozen times and the problems have not be resolved at all after more than a year. Three last time they came out was due to mildue building up in the closet where the heat exchanger unit is located due to moisture buildup. Matthew examined this problem, he told me it was due to the duct not being properly sealed where it passes into the attic. He said : That's on me and I'll get it taken care of right away". Over a month has passed, no one has showed up, no call? Nothing. I texted Matthew and asked if he'd forgotten about correcting his mistake. He said that he hasn't forgotten and that I was on the schedule.?? 😳 I asked him when I was on the schedule for and he never replied and never showed up to correct that particular problem. Haven't heard from him since. So after spending that much money such Matthew I know have to hire another HVAC company to come in and correct the mistakes and poor quality work he's done. I will tell anyone that will listen not to do business with Matthew. Poor quality work and very poor customer service. I will repost on here how much it cost me and what had to be done to get my new unit working properly.

Fast response, very pleased

He called me fifteen minutes after I contacted him and left a message. His crew came out the next day and installed a new unit.

Kind enough people, but charged a hefty sum for an ineffective job. AC system is still broken, as if no work was done on it at all.

Very knowledgeable and efficient. I felt like the prices quoted were fair and they were very prompt to respond when my AC went out. It was a very good experience. I would recommend Dykes Heating and Air.

They by far had the best service. I unfortunately could not use them because of my home warranty taking up the bill but they were very professional; they accurately diagnoses the problem right away and helped us get air conditioners for the time being. I appreciate that beyond words. With my family of 5 we needed all the help we could get and I thank them tremendously.

Good job on second visit.

Excellent company providing efficient and professional service on my air conditioning unit. I would definitely call Levi again if I ever needed to. Stayed until everything was working and promised to return next day if necessary. System worked beautifully.

Matt was helpful, informative, knowledgeable and friendly. That is saying a lot after a first meeting.

Very professional and knowledgeable about job

It was real good. I met Matt for first time.