R&R Remodeling

Chuck was great to work with. He is a true professional. The project finished on time and within the budget. The deck looks great! I received a lot of complements from neighbors. I'm sure some will be contracting wit R&R for their projects. Thanks R&R!

I am very happy with the work that R&R Remodeling performed. Their estimate on when the project would start was right on time. The workers started at the same time every day and showed up when they said the would. They went above and beyond with my project. They made an estimation error which caused them to change the project slightly and no extra expense was charged. The price they quoted was the price I paid. Any issues that I found or brought up were fixed to my complete satisfaction. Their finish quality is excellent and I am completely satisfied. They were a pleasure to work with from the beginning of the project to the end. We met them at the St. Charles Home show which is where the process began. They came out and looked at our project and had us come into their showroom to look at the estimate. I would recommend R&R to anyone looking for a deck and cover project. I will definitely look them up again if I ever have another large project like this.

They did an excellent job. Everything was excellent.

Price was good too. We would use them again. I already recommended them, and my neighbor used them already.

Great service and support. Had a lot of discussion with the HOA regarding railings. Their spec was very loose but after I submitted the proposed railing, they got concerned and added more details to their specifications. Bob was great at helping me work through the multiple emails and discussions to get to approval. Rob, carpenter and Austin, assistant were the construction team with Terry providing the customer service backup. Rob was both personable and super efficient. Asked questions when needed so we stayed on the same page. Quality of work was superior and a couple of field adjustments on rail post height and pier placement to work wiht the existing retaining wall were handled with no additional cost or problem. They were very punctual and did a super job getting the deck up in just 3.5 days. Delivery of materials on Monday, start on Tuesday and done on Friday morning. Really good experience.

R&R Remodeling is hands down the best company you could hire to build your deck, covered patio, or any other remodeling project you're looking to have done. Bob and his team have completed three projects for us, including two decks and a cover. Their work is superior, their level of customer service is unmatched, their designs were exactly what we were looking for, and their craftsmen are trustworthy and the hardest workers I have ever seen. We've enjoyed working with R&R so much that we didn't bother shopping around for our latest deck - we went straight to R&R. Bob, Terry, Jason, and Josh designed and delivered the deck of our dreams. And with the level of quality and craftsmanship that went into the finished projects, the work R&R has done for us will last us for decades to come. Very much looking forward to R&R adding a cover to our new deck in the coming years.

They exceeded my expectations - took about 15 work days!!!

Mike showed up as planned to provide me with an estimate. Their pricing was competitive with the other bids that I had and it sounded like their quality and customer service would be superior so I selected R&R for the work. I had thought that it would be about 7 weeks from signing the contract before the work would be done. Unfortunately, the initial wait was closer to 11 weeks before they were ready to start. Once the job was finally scheduled the work crew showed up as planned. They were only able to stage materials that first day due to bad weather, but after that the job proceeded as planned. It all looks very nice.

Although I would prefer to just forget our experience with R&R, this review is provided only because of repeated requests from Angie's List to rate R&R Remodeling. I provided better than "Lousy" ratings only because I do not know what extenuating circumstances may have caused the way that we were treated on this project, and I am not a judgmental person. I very generously gave them a "C" overall, but you can judge for yourselves. Contract was signed for a sun room & deck addition early July 2015. R&R did not obtain permit until October due to incorrect design and failure to expedite the permit process, so construction was delayed from mid Sept until end of Oct. Then R&R could not assure completion by January (when we were to leave town), so we rescheduled for June 2016 and I instructed R&R to order materials to support the new start date. 12 days before scheduled start date I began calling R&R - no return calls. 4 days before scheduled start we tricked R&R into answering the phone. R&R said they couldn't start because they hadn't ordered materials and the superintendent they planned to use had quit. Immediately fired R&R and changed permit to Owner-managed. We obtained the services of SK Construction, who started 4 days after contract signing, and who provided outstanding and excellent service with respect to Price, Quality, Responsiveness, Punctuality and Professionalism.

Although I would prefer to just forget our experience with R&R, this review is provided only because of repeated requests from Angie's List to rate R&R Remodeling. I also prefer not to assign specific ratings to R&R for Price, Quality, responsiveness, Punctuality and Professionalism only because I do not know what extenuating circumstances may have caused the way that we were treated on this project, and I am not a judgmental person. I very generously gave them a "C" overall. You can judge for yourselves. Contract was signed for a sun room addition early July 2015. R&R did not obtain permit until October due to incorrect design and failure to expedite the permit process, so construction was delayed from mid Sept until end of Oct. Then R&R could not assure completion by January (when we left town), so rescheduled for June 2016 and instructed R&R to order materials to support new start date. 12 days before scheduled start date began calling R&R - no return calls. 4 days before scheduled start tricked R&R into answering the phone. R&R said they couldn't start because they hadn't ordered materials and superintendent they planned to use had quit. Immediately fired R&R and changed permit to Owner-managed. Obtained services of SK Construction who started 4 days after contract signing - and who provided the most outstanding service possible with respect to Price, Quality, Responsiveness, Punctuality and Professionalism.

The work they did was fantastic. Great carpenters and sales person was very knowledgeable and patient with us asking lots of questions and changing things. We are VERY happy with their work and would recommend them to anyone.

They did an awesome job. Couldn't be happier.

Service was prompt, met with master carpenter who completed job before and after to review specifications. Build took 3 days and while onsite crew was personable and answered any questions. Fantastic company, would hire again.

Absolutely fantastic. I cannot say enough about how great R&R was. From the first meeting, to permitting, to completion of the job, it went incredibly well. Everything was done as promised. On the timeline, as promised. And the work is impeccable. Our deck is gorgeous - it turned out so much better than we ever expected. I was incredibly impressed by R&R from start to finish, and would whole-heartedly recommend them to anyone!

We couldn't be more pleased with our gorgeous deck!! Everything about the process from start to finish with R&R was clear, organized, well communicated, and perfectly executed. To start, our consultation with Kevin was amazing because he took our somewhat vague ideas and turned them into a fantastic unique design by asking tons of questions to understand our individual taste. We had some challenging issues with the odd grading, landscaping and boulders to work around in our backyard, and it required a few design reworks on Kevin's part to accommodate that... yet he did so extremely quickly and even on the weekends to get our final approval of the design. Once construction started it was still winter, so we were fully prepared for it to take awhile. With the exception of a few sub-freezing or very rainy days, our crew was there for work at 7 am on the dot and the progress moved much faster than we expected. Brian and Greg kept us informed about the progress along the way, and they were even on a first name basis with our dogs! But most importantly their workmanship was PHENOMENAL!! Even our municipal inspector commented about how amazing the deck looked in the paperwork. Overall we would strongly recommend R&R! The biggest initial selling point was how well Kevin was able to assess and respond to our needs. All along the way he and everyone we interacted with were incredibly responsive to all of our questions, no matter how dumb they might have been. Now we're just excited we have a gorgeous deck to enjoy this spring and for years to come!!

Our experience with R&R Remodeling in the building of our cedar deck was very good. Their office was further out than other builders we met with, but we felt the most comfortable with Josh of R&R. Although their office location was more distant, it had no effect on the build. Josh listened to what we wanted and to what concerns we had. He answered most of our questions and what he could not answer he got back to us on in a timely manner. He ended up making suggestions that we agreed to but at no point did we feel that he was trying to push company profits. We felt that he was only trying to ensure that we would be happy with our deck. From there on the build schedule happened just as Josh said it would. Could not be more pleased with the builders; Brian and Greg. It was a pleasure to see their experience in building decks and their experience in working with each other. They worked their process knowingly and methodically. It was interesting and pleasurable to step out at the end of each day and see the progress. Wary in this day and age, it did not take long at all to develop a trust in Brian and Greg. Obviously we could hear them talking in our back yard as they worked. We got the sense that they enjoyed their work; they enjoyed working together; and they took pride in the quality of their work. We feel very lucky to have chosen R&R Remodeling. We are so pleased with them, we would do anything to promote their work. Really, if you can settle on a design, the material, and a price, you can trust them to take care of everything from there on out and without any compromises. I mention compromises only because the price we settled on was less than most of the other bids. I worried and worried that their profit would be made by compromises. There were no compromises. In my opinion, our deck could not have been built better. Angie?s list is a way to let others know and to remove a little of the ?luck? involved with making our choices. We are happy to recommend R&R Remodeling.

The installation took a little over 2 weeks due to some weather issues. John was our installation lead and arrived on time every day and was very pleasant to work with. They ended up replacing almost all of the support beams due to the original installation being insufficient and product breakdown. They also replaced most of the vinyl brackets on our railing due to yellowing at no additional cost. The deck looks great and we couldn't be happier.

From the bid process to the final product, R & R Remodeling exceeded expectations. They were the last company to bid the job (5 contractors) and by the time Josh came to bid it, we were pretty frustrated with the process. We called them after receiving a flyer in the mail to get "one final bid" and they came right out with samples for us to review of different types of wood, spindles, etc. Josh listened to our requirements and concerns, as well as highlighted ways in which they could improve upon the current design to improve both aesthetic and structural quality. He designed the deck on the spot as well as provided an accurate bid figure well under competitors prices using higher quality wood and craftsmanship. We coordinated over several weeks with both Josh and Bob (owner) on the timing, HOA approval documentation (they provided/we handled), and permitting (they handled), which was easy and no confusion. The building crew came out promptly on a Monday, tearing down the old deck neatly and immediately hauling the debris away. They were polite and businesslike during the entire job and treated our property as if it were they own, cleaning up each night and leaving things in good order. The commitments made on wood quality, aesthetics, and structural craftsmanship were not only met, but exceeded. Our new cedar deck is beautiful and they provide a LIFETIME warranty on their work. Amazing!!! Any future work we have will without a doubt go to R &R Remodeling.

This contractor was selected based upon previous Angies List Reviews. Price was in the middle of estimates obtained. Quality of the materials and the workmanship was top notch. The entire process from initial estimate to project completion went exactly as expected, on budget and on time. The finished deck exceeded expectations and I would certainly consider R&R for any future outdoor remodeling plans.

Overall the deck looks very nice. It has been two weeks so hard to give it full endorsement until it wears a little. Communication not always the best for when they were working. Did address communication problem after I complained and it improved.

Dave and his crew arrived in a timely fashion. Got straight to work on preparing site for our new deck. We had worked out all of the details w/Kevin when we signed our contract. We even had an unexpected situation come up, and Bob and Dave worked out how to fix and repair the issue and then continue on with the deck. Thus, showing us that they are very knowledgeable with home repair and how to fix things correctly. Dave and Shawn stayed with their task and did a Super Job. Our deck is just beautiful. My husband is disabled and can finally go outside our back yard, and can easily access the new deck. Dave and Shawn did a terrific job. Bob (the owner of R&R) even took the time to stop by one day to meet us.

Brian and Greg were our builders. They were very punctual and professional through the entire process. Once they began working on our deck, they worked every day until it was finished. They were very meticulous and conscientious about their work. The quality is first class. Our deck is sturdy and attractive. We would highly recommend R and R to anyone who is interested in building a deck.

I contacted R&R Remodeling for estimate to replace a 45 year old12x16 upper deck. Project Designer, Joshua, arrived promptly to my home. He gave an excellent presentation and took the time to thoroughly explained all aspects of the project. The demolition of the wooden deck began a few weeks later as scheduled. Contractors Brian and Greg were absolutely wonderful with their craft. They arrived one time everyday and conducted themselves in the upmost professional manner. The site was cleaned up everyday. There was a minor issue with the electrical wires within my home, but owner, Bob Martens, responded promptly and immediately resolved the issues I experienced. The weather finally cooperated and the deck was completed a few days after the target date through no fault of R&R. The end result is that I now have a sturdy, perfectly built Western Red Cedar deck. I can now rest easy enjoy the new deck for many years to come.

R&R constructed a deck as part of the remodeling of our 35-year old condo townhome. The project was complicated as it required a change in the roofline of the structure and cutting an opening in a brick wall for the installation of a 9-foot sliding door with transoms. Tim Donley designed the deck and was very insightful and helpful concerning the color and style of the flooring and railings. Bob Mertens and his crew (John and Sam) did a great job of altering the roofline and building the deck, even with some snowy winter weather making the job a bit difficult. Overall, everyone at R&R did a great job for us. My wife and I are very pleased with the work of R&R and its staff.

t began with a request for an estimate to replace a current deck. Josh Sutton (Project designer) came to the house and spoke with us about what we wanted and how we planned to use the deck. He took measurements, and notes and photos. He returned another time with several options and cost estimates. We decided what options we wanted and Josh took more notes and measurements. Josh was very pleasant to work with on this project. He worked around our schedules and answered all of our questions. Josh returned with a formal agreement that included all costs, due dates,the final design plan and measurements. We knew at that time that it would be 6-8 weeks before work would begin. We were called and told when the supplies would be delivered and work would begin. Work began on a Monday and it was finished by Friday. Although we did not have a lot of contact with the workers (we were at work), neighbors all told us what great workers they were and they were all impressed with the work they did. R & R has a lifetime workmanship warranty. We are very pleased with the end product. We love the new design and feel like we have gained very usable outdoor space vs just a 8 x 18 boring deck.