Midtown Home Improvements

The sales representative didn't show for our first appointment; however, they called 15 minutes before the appointment and let us know he wouldn't be able to make it. The second appointment the sales representative showed up and after 1.5 hours of him asking questions, degrading the competition, and preparing me for a high price I asked him to leave my home. I never got his bottom line price. He started out with a price that was good for 1 year (highest), then another that was good for 30 days (mid-price), and then he was preparing me for another 10 minutes of questioning before he gave me his final number (lowest) for the work. His 30 day price was 2.5 times higher than the other two bids I received from very reputable companies. I found his line of questioning insulting, his bashing of the competition unprofessional, and the overall experience very high pressure. I would not let them into my home again based on this experience.

We got a quote for a basement remodel, but chose to go with another provider

It was supposed to be a three day project. Immediately after the departure of the installer on the third day one of the ceramic tiles fell off the wall and when I attempted to use my sink it was leaking. I called them immediately and they said someone would be back out the following Monday. Monday came and no one showed up. When I called they said there was a scheduling conflict. When they did show up they fixed the tile and re-glued the plumbing under the sink. He said to wait a few hours and try again. When I tried again I still had a major leak under my sink. They sent the same man out an additional two times and was still unsuccessful in fixing the leak. I spoke to Midtown and they agreed to send out a licensed plumber (the man who installed the plumbing the first time was not). They told me the plumber would be over the next day. I waited for the plumber for four hours and he didn't show up. When I spoke with Midtown the just said "oh i must have forgotten to call you, he is coming tomorrow". When the plumber showed up he took one look at the plumbing and said that he could stop the leak, but that the plumbing had been redone completely incorrectly and would never work. When Midtwon called me to discuss the issue the said "they would be will to fix MY plumbing for ME". Their technician incorrectly installed the plumbing and they tried to say it was a pre-existing issue. The plumber then came back and attempted to fix the issue. It seemed to be working until I ran the dishwasher. When the dishwasher drained water poured out under my sink and ran into the basement. I decided to go on my own and have someone else look at the problem. When they investigated they found that someone had burned a hole in the dishwasher drain tubing and had tried to fix it with glue. I replaced the dishwasher tubing on my own because anyone who thinks you can fix a tube that has hot water running through it with glue should not be working on plumbing. When I took my complaints to Midtown I was treated with rudeness and they refused to make any monetary refunds. I had 15 different scheduled appointments (I was stood up for two of them) and was without use of my kitchen sink for a month.

We purchased all of the appliances and materials and had them install and remodel our kitchen. The process was going alright, however it was not quite what we expected. They sub contracted most of their work out and the job took longer then we thought it would. The biggest problem occurred when we noticed deep scratches in the stainless steel sink they installed. When we first contacted them about it they sent someone out to polish the sink. It looked good for a day and then the scratches were very apparent again. Since then when we have tried to contact them they have kind of given us the runaround. They never address the issue and always place the blame on somebody else. They have told us it is the fault of the sub contractor, which doesn't matter to us but they were the ones who hired the sub contractor and we just expect them to make it right. We have purchased the same sink and just want them to pay for the cost of the sink and I will have it installed by someone else. I have given them plenty of chances to contact us and make this right and they seem reluctant to do so. I finally told him if they didn't that I would be contacting Angie's List to leave a review.

Midtown had a large crew and worked quickly, completing the project in only a few days. We were very pleased with the product they used and the finish work. They were responsive to our requests when we wanted to change the vent style and did a few extras for us. They did a great job cleaning up and were careful not to damage our lawn during the project. We are very pleased so far with everything about this project from estimate to completion.

Came earlier than scheduled to install siding because most of product arrived. However, then had to wait to finish for rest of product to arrive. Actually still waiting to finish trim on chimney. After calling project manager twice in December 2011 and Jan.2012, he finally told me he was sorry and they would finish it as soon as they could. I will finish it this spring because it looks very bad. The team they used did not seem to speak English well, therefore it was difficult to ask questions when they were on the job. We still don"t know if they actually made soffit vents or if they are just for looks, we cannot tell from the attic.

Overall, it was an average to poor experience. The salesman was knowledgeable, but became very push when we said we wanted to wait and think about the purchase. He kept coming down on the price until we agreed to sign on the dotted line. The windows seem ok, they were what we wanted. However, the salesman did promise that they would significantly reduce the noise level in our house, and my wife and I don't notice much of a difference. Also, service after the sale was extremely lacking. The company does not seem interested in following up. We payed enough to buy a decent car, and not even a phone call from them asking how everything went. Also, the installers were subcontractors. Not a big deal, but it was definitely not addressed up front. All in all, I probably would not use Midtown again. There are many other companies out there, and for the price we paid, we should be blown away on every aspect of the project.

Installed everything as promised. Quality windows and door. Showed up on time cleaned up well. We have an older home so it took a little longer than projected . Had to contact the owner about an issue however he it was resolved in a timely manner.

We were not happy with their service. My husband had to watch them the whole time. We paid them to use a jack hammer and they did not want to use it. They were not on time. They actually showed up on a different day. They were going to be building the fence 10 ft. over the property line as they gave my husband a map of where they were going to build. They had a property line sheet beforehand so there should not have been a mistake. The job took twice as long as they told us. They did eventually fix the work. They were very messy and a part of the fence did break. They did come to fix the work but we would not recommend them.

had great estimate & options- crew showed up right on time very efficient

They have been good about being responsive. There was an issue with one window, and they called back on that. They have been here on time, and we have had no problems with them. We are going to use them for installing the windows and the storm door.

The presentation was WAY too long, the price was WAY too high, and the salesman was rude.

We had a few issues but they took care of them and they were very professional about it. We had no trouble with them at all. The quality of work was good. If there was a mistake they came and checked it as well as fixed them. They addressed all the questions and they did what they needed to do. They were very professional.

We signed the contract on October 6th 2011. Upon signing the contract, a detailed plan was drawn and the project coordinator came to the house and remeasured to insure accuracy. Cabinets were received around thanksgiving and work commenced on November 28, 2011. In conjunction with the kitchen remodel, after the demolition of the existing cabinets a new vinyl tile floor was installed (separate report on flooring contractor). New cabinets were installed and appliances were reinstalled. In the late stages of the project, the installer became ill and could not continue. There was a four day delay until another installer could be scheduled to complete the project. This delay was not an inconvenience as we were out of town during that time for the holidays. The project was essentially complete in early January and only some finish work remained. In the sale process, the kitchen designer made us feel very comfortable through his professionalism. He recommended some significant changes to the rough design we had developed and these changes greatly improved the functionality of the final design. The installers were both competent and easy to work with. The project coordinator kept the job moving well and dealt with the inevitable problems that arise when doing a significant project in a 40 year old home. We are delighted with the result

After having three estimates we selected Midtown Home Improvements to replace the siding back in December and they indicated they would do the work in early January. I thought the price was a little high but we really liked the quality of the siding. We told them there was no rush but the salesman/project manager indicated they would do it in early January. However, we didn't hear further from them so we had to contact them. They said our siding had just come in and they quickly set up a time to come out on the following Friday (two days later). I scheduled a day off to be here when they were to arrive but they didn't show up. This irritated me. I called to complain, they apologized for the misunderstanding, assuming I knew that if the weather was cold they wouldn't show up. They showed up promptly the following Monday morning and quickly installed the siding over two days. It actually worked out well because the weather was exceptionally warm those days. Once they began work they did a great job. The siding looks wonderful and well-installed. They cleaned up after themselves well. They were professional and friendly. The end result was worth the price and the minor irritations. I would use them again.

The sales people were very good. The salesmen they sent out was very fair. We told him we weren't going to make a decision that day, but we would get back to him if he held that price, and he did. We really appreciated that. The work was done in a very timely fashion. Very pleased with that. The workers they sent out were very nice, very considerate. They cleaned up after themselves. The only issue was with the payment, normally its payed after the job was done. The timing was bad, the job was being done around Christams time and the workers wanted to get the rest of the payment. My husband had called the company and every thing was resolved. They were very pleasant to work with, the workers were a joy to work with.

I am pretty happy with what they have done. I have had a lot of contracting experience because I have owned about 7 houses in my lifetime. I have converted a few attics into bedrooms and done a lot of projects. I am patient and I am very willing to work with the circumstances. I liked their salesman, which is their job to be likable. He was really good and he was not a trouble shooter on the job. There were various things that didn’t work well. Brad is the guy who came out to do the job. He put in two bathroom mirrors and one was lower than the other. Before I paid Midtown when they came out to get the check, I told them that there was too much difference. So, they said that they would fix it. I told the guy that I would give him the bulk of the payment because it was all pretty much done. I told him that I would with hold the last $2000 until he came back and adjusted the mirrors so that they were level. I wanted to make sure that there was some kind of an incentive for him to come and finish up the cabinets and do it promptly. He told me that I don’t even have to pay the first $10000. That was great because it was a $12000 project. I told him that I was fine with it and told him to make sure that Brad came back to do it. Brad did come back and do it. In fact, they withheld the whole amount from him. They lied to him and he thought that it was going to be a check for $12000 when he came to get the money from me. I told him that I gave Midtown $10000, but they told him that I hadn’t paid. I withheld the last $2000 just to make sure that it was done timely. There was nothing against Brad. They have two guys who come in and do the bathrooms and kitchens. Brad had a 5 day trip in the middle of the job. He was gone on Thursday, Friday, Saturday, Sunday and Monday and he was back either on Tuesday or Wednesday. We were short of one bathroom during Thanksgiving. I am ready to move into the bathroom to get my tooth brush in that room and to see how the tiles look. They did a beautiful job and they complied with my request to fix things that weren’t perfect. They gave me a painter who was actually painting at the salesman’s home. We have so much water pressure in our sink now and I have to be careful how I turn it on. Our shower is now an actual shower instead of me having to count the drops and stand under them very carefully because our shower was very frustrating. We now have a wonderful shower. All of it was done by Brad who is the person that Midtown worked with among others. He did a beautiful job on the tile. The glass shower doors were hung by a shower door company and they were excellent. They hung the doors and discovered that there was something wrong with the finish on the edge of the glass. I never would have noticed it, but they said that they had to get another set of doors. There was another company which put in the skylight and it’s great. We converted the bathtub and made a double shower with clear glass doors. Midtown didn’t do the finish work on the ceilings; so another company did that. Everything is beautiful. I agreed with $14800 for remodeling the bathroom. Brad is the contractor who did the actual labor. Tom Levinson was the sales person who came out and showed me the tiles when I changed the tiles. I thought that the tiles didn’t match and Brad took down what he had put up. I didn’t expect him to do that. Then Tom came out and showed me that the tile was actually what I had wanted. He was very nice. He told Brad that I was willing to go with what they had picked and not that I had been wrong. Brad should have stopped and waited till he got the feedback. I apologized for that and he was fine. I have never had a bathroom redone and I thought it was pricier. I had redone on my own for much less. Brad needs to measure better. He had to fix the medicine cabinets since they weren’t even. After he fixed them, he put the lights in and they weren’t even. That should have been done when he framed it in. So, it wasn’t perfect. My husband adjusted it. I would have asked Brad to do it if my husband couldn’t have adjusted it. I was tired asking him to fix things and we were ready to move on. Their responsiveness was excellent and their punctuality was good. Brad didn’t show up early in the morning and I am not an early person. So, I was kind of relieved not to be out of my bed and that was fine.

It was a positive experience with them. There were some problems with the representative that came out originally to quote me the price and they were really good to work with me. They got it figured out. That was the only issue but we got it resolved. They went out of their way to make it work for me. The actual work they did was good. The quality of their work was really good. I will use their services again in the future.

We had just replaced the first half of our windows using another company the previous year. Midtown came in with a superior window at a comparable price. Looking back, I wish that the salesman was more knowledgeable about the tax credit before he pitched it as an incentive. We got bit because we had used it the year before. Not sure if it was a false promise or the sales man actually did not realize that we were not eligible. Most impressive to us were the installers. They were polite & professional. They went above & beyond to make sure the job was done well. The following summer, we did notice that our shutters were bowing out, likely due to the temperature fluctuation from winter to summer. While I did have to make a little more effort to nail them down on fixing the problem, they did take care of it no questions asked.

I was not happy with them because I feel like we were quoted a very reasonable price and then any little change that we made just resulted in enormous price change. We had problems with getting the cabinets because of problems with their original manufacturer. There was not enough communication at the crucial times that I needed communication to help plan the kitchen. I think the ball kind of got dropped and I personally was not happy. I was happy with the installers they used but as far as the company I feel we were overcharged for not a large kitchen. They finally started paying attention to me at the very end but not before I started getting really ugly with them. I will not use them again in the future.

From start to finish an A+++. Staff keep me informed proir to start and the primary installer could not have been more of a professional. Site was kept clean and neat.

Overall the process was ok. I saw their display at Pride Fest and spoke with the person there and requested an estimate. I wasn't part of Angie's at the time but did research them through BBB and was satisfied. Their sales rep Sean stopped by and explained their company history, etc. I felt the pricing was high and this is the only bid I could obtain (recent storms perhaps?) but was comfortable to accept it. The wait from initial visit to work was just over a week. The team that came out were friendly and did a great job keep the site clean as promised. The work took about 3-4 hours and the foreman kept me informed of what was being done and their progress. The gutter replacement took about an additional week to order the supplies and heat delays. That team did a great job as well and took about 2 hours to complete overall.

High Pressure sales. Spent 4 hour trying to make a sale. Started out with a real high price, then after three adjustments for, discounts and other items the price was half of the original estimate, this included a call to his boss (?). There price was still twice the price it should be if not more

We took the offer for a free estimate for our fence from a rep who was just knocking on doors. To this point, we had not priced out a fence, had no idea how much it would cost, and were not sure if we wanted wood or PVC. We just knew that our current fence was falling down. There was no expectation set for how long the estimate process would take. We assumed 30 minutes to an hour. After arriving 15 minutes early and cutting our dinner short, we had the sales rep in our house for 2.5 hours. First we measured the fence and then headed inside. He covered the history of the company, showed samples of their product, showed us how they were insured, etc. That part was good. Then we actually got to price. We were both taken aback by how expensive the fence was going to be because we had no bar to measure it against. We were not going to make a $10k decision after talking to one company, without talking to each other about the investment first. Then we were drug through an array of high pressure selling strategies. We spent the next 1.5 hours telling him we were not ready to make a decision, no matter what kind of discount he was going to give us. He would not leave. Even if I did think I wanted a PVC fence and thought they were the best company, I'm not sure I could work with that sales rep any further. He didn't respect our time or our sincerest reasoning of why we couldn't make a decision on it right then, and it was clear he worked on commission.

Something that I liked about this Company is that after we closed the deal and scheduled the work to be done, work was done on time, very quickly and very professionally and the guy who did the work was actually outstanding. The quality of the work was fabulous. One thing that I did not like about the Company is that they only gave us an estimate or any information if they can have a sit down meeting with both the home owners. I have to make sure that my husband and I are both available for an hour and half meeting just to give us an estimate. Then I have to make sure that both my husband and I are both available again for second hour and half meeting to review the details with the senior sales person or whatever. I found that the sales guy was a little pushier than I would have preferred. They have two different departments like the one that does the interior and the other that does the interior. I am satisfied with the work that they did. Probably I may not use them in the future. Actually they came by as we wanted to do the fencing also. We set up an appointment time and some unforeseeable thing happened that the guy was not able to come for the meeting to do the fence. They eventually called us. They would have given us a discount for being late and having the communication mix-up. But it is a bit awkward to get both of us at a place for an hour and half for an estimate. So we decided not to go with them because my husband’s time is pretty valuable. Other companies can give me an estimate directly and it does not take any of my time. So if you have the time to invest in the two hour and half long meeting to get the ball rolling then it is excellent. Then depending on the time of the year you want your project they have real good deals. You can keep the coupon that you get in the mail or from the kids that distributes it door to door, if you keep the coupons it is like a $300 to $500 coupons, when you are doing a $5000 project that is a pretty good size coupon to have. Time is valuable to both of us and that is the main reason why we do not want to go with this company in the future.