Eric Merchant

I felt the need to write a review so other buyers and sellers in the area know who they are dealing with, when it comes to Eric Merchant. I went to see a house the day the showings started. My showing was for later in the afternoon. After returning home from the showing, I texted my realtor about putting an offer on the house. As I was doing so, I was alerted the house sold from Realtor.com, meaning an offer was accepted before we even went to see the home. As everyone knows, the home buying process is rigorous and taxing, emotionally as well, especially during these times. I thought it wasn't too much to ask for Eric to have informed my realtor before we took the time and emotional investment, to go see the house. I emailed Eric, to share my disappointment, and this was his response, Safire, I am sorry you and several others are disappointed. Since you don’t understand the logistics of the process and since I did tell your realtor that there was an offer on the table and in great detail, informed him that that the sellers were at the “big box” stores evaluating whether or not they could get an adequate replacement for their fridge that was requested in not only the first offer but your offer as well... I believe you are completely incorrect and out of line. There is not a finer realtor walking the planet. I have been doing this for 30 years and I work 16-18 hours a day trying to keep up with the 70+ listings we have and the 30 plus buyers we are working with daily. You are certainly entitled to your misinformed opinion but this is clearly “sour grapes” and if your agent is honest with you, you will know that. Have a good day! Eric Merchant If you look up Eric Merchant, he touts that he "treats people the way they want to be treated". Clearly this didn't happen. I was appalled at his response and felt others should know who they are dealing with, in the future. He also shared in this email that he works 16-18 hours a day keeping up with everyone, yet by the response of this email, he had me TOTALLY confused with another buyer. Stay away.

The reason I'm adding Eric to Angie's List, we interviewed 5 other realtors and Eric was the most forthright and upfront of everyone we interviewed. He is a pure professional and passionate about the service he offers. Think that is why he is so busy. We had the added complexity that my mom is 80 years old and everything was handled long distance. Only four potential buyers went through the home and we received two offers. The first experience soured due to mom's property was very unique, not a lot of sales in the St. Paul area and comps were hard to come by, but I have to give Eric credit he helped us keep our chins up through the first experience and we were blessed it fell through because the second appraisal with the second set of buyer actually came out at our listing price. If you're looking for someone who knows this industry and has the resources to get things done FAST!!! Eric and Shelly are the team you want. We actually moved mom to Columbus, OH before the second offer came through and was able to do everything remotely.