WCC Roofing Co.

There was a misunderstanding or mistake at the outset about the supplies needed for this job, but this was resolved professionally and in fairness both to us and the company. The workers were first rate; they had pride in their work and they produced a product that looks sensational. I have hired a lot of contractors over the years; WCC Roofing was the best.

Josh is very knowledgeable and responsive and the crew worked efficient and got the job done in 1 day on home and oversized garage. Also cleaned up after they were done, would have never known they were there - great job!

These guys were very communicative in letting me know when they were delayed on the appointment ahead of me. They showed up when they said they would and were courteous and professional. They went into my attic and found the problem. The re-roofing crew 2 years earlier had stepped on a pvc plumbing vent line and broken it entirely in half allowing rainwater in to soak into the ceiling below. In the end, they weren't able to fix the problem since they're not plumbers but they didn't charge me anything for their time either even though they found the problem. After talking with them a bit I firmly believe they are in that rare class of "honest contractors". I heartily recommend these guys for their knowledge, professionalism, and honesty, and I intend to use them for any future roofing work I have.

Service went well, they provided photos during estimate, explained what needed to be done clearly and again provided photos once complete. Would use again.

They came when they said they would, gave a fair estimate and then came back to perform the work when they said they would. The area was cleaned up by them and the work they performed, did the trick.

This company was amazing and worked with my insurance company to make this such an easy process! I really appreciate the quick work and reasonable pricing. Thanks! Stephanie H.

When WCC roofing came to the house they did an assessment of the roofing problem and how to correct it. I then fired the original roofing contractor and went with WCC roofing. WCC disassembled the problem roofing and then reassembled the roofing, correcting the roof installation.

WCC did an excellent job. They were thorough and professional.

We hired the company to start the re-roof job in Oct 2014- they didn’t finish the job until Aug 2015. WCC had two contractors working on our roof; the first one was fired due to not showing up a lot of the time and he did not know how to work on a slate roof which the company had told me he was experienced. The next contractor wasn’t much better not showing up regularly and being unsupervised. They did a substandard roofing job. I have many issues with our roof now. I informed the owner of WCC and he said that I could not be satisfied. I had a roof inspection done and there are many issues with the slate, epdm, and inline gutters. They put new roofing material over rotten wood. I also have water damage done to our bathroom where they left the roof unprotected. Plaster damage is in the stairwell and I notified the owner and he just said that happens just part of roofing. The owner and project manager dismissed both issues. They did send repairmen out but I still have a large water bubble in my epdm, rotten wood with new roofing material over it, water coming in thru my mansard roof when we have a blowing rain, metal nails in my slate that were supposed to be copper and they are the cheap metal non galvanized, red board under my epdm bowing up because the spacers are too far apart, an inline gutter that is too shallow and water spilling like a waterfall onto our front porch, They tore off a custom made piece of metal when they were re-roofing our porch and tried to replicate it. The workman that tried to replicate this work took it down because he said it didn't look good. He then tried to fasten it another way it looked worse. The only repair the last workman did was fix a missing shingle that had fallen down. He said he couldn't do any of the epdm repairs because he wasn't a flat roofer. He didn't accomplish much it was a wasted trip. They did send repairmen out to redo portions of the slate mansard that wasn't level, the slate pattern was going at an angle instead of straight across. We had a roof inspection done and it was very disappointing to find out that there was more rotten wood covered up and also about the slate issues. I think the original roofing job was done below roofing standards and that there are many repairs that the company doesn't want to deal with. When I told him about the nails being cheap metal nails instead of copper nails being used to fasten the slate. He said well you had galvanized nails before that is a standard roofing practice. In our written estimate and contract is states all copper nails will be used. The owner he told me they had lost thousands on our roof and they would not repair any of these issues. We are left with a roof that is not up to common roofing standards and needs repair of the bad work that was done. I still have major water coming onto our front porch still. They never replaced the water diverter they took off and trashed.

Shawn Kendall came to my house to give me an estimate for roof repair. The company's initial bid was for $6125 for CertainTeed XT30 AR 3-Tab shingles covering a 2545 sq ft roof. Upon request Shawn upgraded the estimate for architectural shingles - CertainTeed Landmark at no additional cost. I called and requested an additional bid for a shingle upgrade to Class 4 - impact resistance. The CertainTeed Landmark IR shingles increased the bid by $3000. Shawn was very prompt in answering my questions and accommodating my requests.

Great, timely estimate and two days for work to be done. Dumpster parked in our driveway to haul off trash (I found a few stray pieces of old roof in our yard later but not surprised given how much was taken off). Second cheapest estimate I got (and not far off from the cheapest). Everyone in office was very friendly and responsive.

Jake was extremely professional and took the time to explain everything he was planning to do. When it's time for my roof to actually be replaced WCC is getting the call.

I?m writing this review to highlight the very poor customer service and communication from WCC and eventual firing as our roofers. On May 15, 2015, WCC came and gave us a bid on a small roof on the entrance way into our house. Pete, who was the sales person who came out to do the bid, told me they were busy and it would be one to two weeks before I received the bid. I was also told that the wait time once we got on the schedule was about four weeks before they could come and do the work. After four weeks of waiting for the bid I called WCC to ask where it was. The receptionist/scheduler said she would need to call Pete and get back to me. She called me back and said Pete hadn?t done the bid yet (it had been four weeks and I was told one to two weeks!). She said I would receive the bid this week. After receiving the bid around mid-June, I sent in a deposit of $924, which was one-third of the total bid amount of $2,772. About a week after I mailed in the deposit, I hadn?t heard from WCC. I assumed they would let me know when they were scheduled to come out. So I called WCC when they were planning to start on our roof. I was told they were planning on coming out around July 23. I was going to be on vacation so I asked them to postpone until August 4. I was told they would come out then. When August 4th rolled around they did not show up or let me know what was going on. Thinking they may be a little behind I gave them some time to contact me. On Thursday August 6, I called and asked where the roofing crew was. The lady I spoke to said the regular scheduler was out but that someone had changed the date from Tuesday August 4 to Tuesday August 11. Since the scheduler was out she didn?t know why. August 11 rolls around and still no roofing crew. I called WCC around 8:45am to make sure the crew was still scheduled to come out. I was told they were on the schedule to be at our house all day. Around 10:00am, the receptionist/scheduler called me and said the crew was behind on a job and they were now scheduled to come out Friday August 14. I was upset about all the changes, especially when they were prepared to come out July 23. The receptionist/scheduler asked if I would like the sales person (Pete) to call me to discuss it. I said yes. I never heard from Pete. Friday August 14 comes around and still no roofing crew. I called Pete and express my frustration at the continued delay in working on our roof. Pete said Colton (spelling?) was coming to our house today to discuss what needed to be done. When I spoke to Colton he said he needed to get the materials but he would be out tomorrow (Saturday August 15) or Monday (August 17) at the latest. On Saturday August 15, Colton and his dad came out to start on the roof. They left within one hour. I had plastic covering the roof to prevent leaks. They removed the plastic and took off the rubberized roofing material the previous owners put on over the original metal roof. They also removed some of the step flashing but not all, as they were supposed to. They put what they claim was self-adhesive ice and water barrier over the original metal roof. I dispute it was the ice and water barrier as I wanted. I went outside to inspect the ?work? and was disappointed. It looked as if they just put on tar paper or modified bitumen. I called Pete to say the material they put down did not look like ice and water barrier and they did a poor job putting the material down. The material they put down did not cover the whole roof and was sloppily put up against the house where the step flashing was. And they nailed through it to hold it down. You don?t need to nail down self adhesive ice and water barrier. I also noticed some of the material they put down was lose and did not appear to be secured to the roof. I peeled the piece back and saw they left the backing material on the self-adhesive modified bitumen. So it wasn?t even secured to the roof properly. They claimed it was ice and water barrier but even if it was they installed it incorrectly by leaving the self-adhesive backing on. The workmanship was poor to say the least. On Monday August 17, I waited for the roofing crew to show up so I could discuss the material they put down and make sure we were on the same page. The roofers did not show up and no one called me to let me know when they were going to show up and finish the job. I called Pete again to ask when the crew was going to show up to finish the job. Pete said they were having trouble getting the material they needed to finish the roof. Our roofing job has been on the schedule since mid-June and they planned on coming out July 23. They should already have had the materials. I told Pete I was not confident they could do the job and do it properly given what I had experienced and seen regarding the workmanship. I asked Pete for my deposit back and received it. I showed Pete the pictures of the crew leaving the self-adhesive backing material on and he mentioned it to the owner who was in the room. The owner just shrugged and didn?t say anything. That tells you the degree to which they care about their customers.

The flashings and roofing cement on my flat roof had deteriorated over time, and heavy rains in June brought on sudden and serious leaking. I contacted several well-reviewed roofers, and WCC is the only company that found time to inspect the roof and do the work (others said they were too busy due to the recent storms). Knowing that I needed quick relief, Rob showed up at 5:30 on a Saturday morning and did the job in about three hours. All through the process, he was very informative, helpful and professional. The price seems very reasonable to me. I don't see any reason to hire anyone else in the future.

Jake, my project manager, was great! He was there for me through every step of the process, including meeting with the insurance adjuster. I could not be happier with the service I have received and the quality product and workmanship.

I am a widow and a trauma night nurse. Finding quality contractors has been very difficult for me. Finding contractors who will deal with my crazy schedule is difficult as well. (In the past I ordered a package type front porch enclosure. It took 3 months to complete. I was misled time after time as to what was causing the delay. When they did finally perform the work, it was shoddy.) I usually ask my son in law or family to help me, but this was a difficult job. WCC Roofing St Louis had a very competitive price. Luke the estimator was very professional and did not mislead me in any way. After signing the contract, a family emergency arose. WCC was very patient. After 3 weeks I contacted them. We are experiencing a strange rainy season here, but they got me scheduled. The roof is absolutely excellent. I needed it 10 yrs ago. The workers were courteous. But most of all they endured temps up to 101 degrees. And when I ?thought? incorrectly they had disconnected my TV dish, a worker returned within 30 minutes. But again he was very courteous. Now I am going to see if they will do my siding. They cleaned everything up completely. Wonderful, peaceful experience. I am highly pleased.

Shawn Kendall, Project Manager, showed up promptly, helped with the insurance adjuster, and oversaw all of the work. He was very hands on and kept us informed on all work that was being done. He responded immediately to our requests and saw that the project was kept moving in spite of the weird weather we had last summer. Our home was looking pretty bad, but now, thanks to Shawn and WCC Roofing & Sheet Metal, we are not the worst looking house in our neighborhood. We highly recommend them.

So far the job has gone quit smoothly, especially having to deal with the weather. I am really happy with their work and they show up when they say they will. They keep me informed on what is happening with the roofing project, which very important to me because I manage 150 acre estates for a not-for-profit organization and they always want to know what is happening with their building.

Very attentive. Punctual. Honest neat

While installing roof they did not protect it well with plastic and rain damaged our ceiling.

I think the service turned out fine. It was a roof repair and so far, it seems like it went fine.

They gave us a free estimate. They seemed like good people. We decided not to go with them because we did not want that type of roof. They were professional. I would recommend them.

It was fine. I did talk with them. I probably would have them do work if I had needed to. They were friendly. They offered some constructive ideas. They did write the letter very promptly like within a day. They were very timely. We set a price before they did it so it was the same price. I didn’t have any dislikes. It was a fair price. They came right away.

The guy was absolutely tremendous to work with but due to some unforeseen instances, we're going to have put hold on all of my mother's home. That guy was really nice. If we could have gone ahead with it, I would loved to work with this guy. He was a great individual and absolutely terrific. He actually came into the house. The quote was fine and it was not more than I thought I would be. I was really impressed with him.

d o At the time I signed this contract I was told the roof part would take about one day and the siding part would take about 1 day. Before they started the project they said it would be about 4 days. I was fine with this. Both the roof and the area to be sided were small areas, however difficult to get to as they are on a high peak on a four family apartment in the city. The timeline was to do the work the last week of June and have the work completed by July 1, as I would wait until it was completed to rent the apartment underneath of it, as obviously roofing and siding is noisy. I had asked the company to let me know when they would start the job, so that I could give an existing tenant that is a third shift ER nurse notice so that she could sleep somewhere else. They told me they would not be able to start until July 2nd, a week later than previously discussed, however I was completely fine with this initial delay. I gave the 3rd shift tenant a heads up so she could sleep somewhere else on the 2nd. The 2nd came and went and then they said they would start on the 3rd, so she slept somewhere else again on the third. On the third they notified me they could not start until the 9th, so she slept somewhere else on the 9th. The 9th came and went and on the 10th they notified me that they could not start until the 14th as they did not have the right boom, so she slept somewhere else on the 10th. They started on the 14th and continued to work until July 31st, all the while my tenant found places to sleep. Every time I would ask them how much longer they would say a day or two, which was never accurate. I found out later from the tenants that they would only work until noon, which I don't understand because the weather was fairly mild and they knew I was eager to get it done and they were way over the amount of time they had estimated it would take. 16 days after starting they were finished with the roof, and they told me they were removing the boom and switching to scaffolding to do the siding. This was good news as the boom destroyed the side walk and the other tenants were complaining about it beeping constantly. A couple of neighbors had pointed out that if the boom moved down one sidewalk square, which was likely since the large tree branch that had been stopping that progression was now broken in half and left hanging, that the main water line for the building would probably break, as it was underneath that next slab and the boom was compressing the slabs into the earth a couple of inches, cracking them into pieces. They told me the boom was being removed on Friday August 1. I asked them to stop work for the first week of August so that the tenants could get some rest, they would knock on their doors in the mornings and ask them to move cars, and the tenants would tell them that they were not their cars, as they were not. The following week when they were to start the siding, the boom was still there and no scaffolding. I insisted they stop the work, the water line could not be compromised and the said scaffolding was no where to be seen. I spoke with the owner, and told him that the only way I would agree to finishing the job would be for them to let me know how long the siding would take, and confirm they would be using scaffolding , and give me 2 days notice; at this point I was compensating the 3rd shift nurse tenant for not being able to sleep at the apartment and the other tenants were getting agitated and I could not rent the vacant unit directly underneath all the noise, so this was starting to really cost some money. They agreed and said this was a reasonable request, and said they would do the work the following Wed-Friday, and use scaffolding. So the tenant found some place to sleep those days. At the end of the second day that they had committed to working, and I am thinking they have one day left, and the tenant is sleeping other places again, they informed me that they had not even started as they did not have the correct scaffolding. At that point I told them that none of the information that they had provided me was remotely accurate, and that I had been lied to throughout the project. They took offense to this and said I was ?confused?. The quote for the roofing, which they finally completed was $5200, I paid them $4800 up front. The sidewalk damage will be at least the $400 difference. They could not provide a receipt as they said they did not have my correct email address, although the salesman and I have emailed each other several times. I have no receipt (except for my credit card statement), no warranty, lost rent and a front façade that is ready for siding. It certainly has not been a good experience. At this point I am seeking someone else to finish the job that will do it in a timely manner on the days that they commit to. The quality of the work appears to be good.. Please note that I have text messages, emails and voice mails and several tenants that will confirm this situation, I am not "confused", as WCC seems to think.