Home Cleaning Centers of America West County

I NOW HAVE THEM COMING IN EVERY TWO WEEKS TO WORK THEIR MAGIC!!!

I NOW HAVE THEM COMING IN EVERY TWO WEEKS TO WORK THEIR MAGIC!!!

This company has been so accommodating. They have gone out of their way several times to assist me with our crazy schedule.

Home Cleaning Centers of America, West County, was excellent! They start with an in-home consultation with an owner. We did a thorough walk-through together and Laurie described the type of services they can provide. She was incredibly professional, friendly and attentive to my specific needs/requests. She clearly communicated their process, how they clean, the team structure and the associated costs. She was very honest about what things would be extras and ways I could even save money, and she provided a quote before she left. It was a very low pressure, highly informative meeting and based on Laurie's professionalism I signed up on the spot. Exactly as she had described, her office contacted me within 24 hrs to set up our first appointment and get me on a bi-weekly schedule. The team showed up exactly when they said they would and completed their work within the estimated amount of time. The cleaning was outstanding!!! I have used a handful of different cleaning companies/individuals and the Gold Team from HCCA provided better service than I have EVER received for cleaning. They were amazingly thorough, addressed everything I had discussed with Laurie and were meticulous in replacing items where they found them. My entire home looked and smelled wonderful. I even checked the blinds, in corners and under tables and they left nothing uncleaned. I could not be happier with the service provided from HCCA, from my first meeting with an owner, to the responsiveness of the office staff, to the incredible work of the Gold Team. I would (and have already) highly recommend them. Thank you HCCA for treating my home with as much respect as I do - you definitely have a customer for life!!!

They come once a month. They do charge a lot but they do a good job. They show up on time and do the work. They leave you an invoice. Originally, the supervisor came out and told me what they were going to do. They dusted everything. They cleaned the floors. They cleaned the bathrooms. It is usually a team of two or three. They kinda split it up, one starts in the bathroom, one will start in the kitchen. They just divide it like that. It takes like 2-3 hours.

We used HCCA for a few years. Laura and Dan were great to speak with. Starting out, the service was excellent. We usually had the same 3 ladies come every 2 weeks. They were very detailed in their work. Then over time, there were staffing changes/turn over. Seemed to be different ladies each time with the exception of the supervisor. The quality of work went down. I made a few requests for better detailed cleaning in some areas. After several times requesting, along with damage to a few of our items and the quality dropping, we decided to sever our ties and search for another cleaning company. I am disappointed but I should not have to go behind a cleaning service and clean what I paid to have done.

Work was done well until there was a staffing problem sometime in the fall of 2015, then it became difficult to get the new crew up to speed. Constant phone calls and notes left for the crew did no good, and apologies from them were lip service only. There would be large areas skipped over (like half the second floor not being mopped) at random times and it got to where after they cleaned I'd have to go around the house and find out what they missed *this time* and do it myself. I realized before Xmas that the master bath shower hadn't been done for maybe a month and there was visible orange mildew on the floor and a thick haze on the glass doors. I took care of the floor myself and left a note reminding them to clean it every time - they partly cleaned the glass doors, but after the work I did on the floor I expected it to be pristine. They also did not return my house keys after several requests, which is why I gave them an F for professionalism.

The purple team cleaned my home and did an outstanding job. They arrived on time, went straight to work, and left the place spotless.

I thought they did a great job. The most important thing is that the wife was happy, and we will continue to use them in the future.

They were just fine. They come once a month. They charge every time they come out. They usually come out towards the end of the month. What stands out about them was their services were quite good. I’m not sure about their schedule. They are always here all the time. They were right on time all the time.

I called on Tues. needing work done within the week, Laurie told me all the work they do, price etc. Called me back a few minutes later, and said they had a cancellation for the next morning, and I was very happy about that. Three girls cleaned these areas well and quickly. The girls were great and I am very satisfied, and will use them again.

Easy appointment. Arrived on time and did a good job.

They are fine. They come when they say they will be here, do everything you ask them to, are friendly, and do their job.

They are professional, trustworthy, and very thorough. Very rarely do I find something they didn’t thoroughly clean when I go back and check.

I pay $148 every 2 weeks. They come out and estimate that based on the size of your house and what you want done. They clean anything you want, there's lots or just little. You could tell them I just want you to do floors and dusting, or you could tell them whatever you want, or do everything with this room. They will do whatever you want. They are very fast, very courteous, and very professional. I don't have any problems with them.

I do not think for the price that they clean any better then anyone else. They are the most expensive. They are never late.

Laura came out the week before and walked through the house with me taking detailed notes on what I would like done. Laura also gave me an estimate based on length of time to do the work. The office contacted me the night before the scheduled day to give me a time when to expect the cleaning crew. The three ladies arrived right on time and were very friendly and professional. They did an Amazing job! The house looks Wonderful! It did not take as long to do the work as expected so the final cost came out to be lower than the estimate. It was a very nice experience and I would highly recommend this company. I will definitely use them in the future.

I had previously used 2 well known cleaning services. We were unhappy with both. Even after I made specific complaints, they were never addressed. The overall cleanings were consistently lacking. HCA has exceeded our expectations - from the estimate to our first cleaning. In finding a new service, it had been awhile since our house has been cleaned thoroughly. They charged less than the lowest price of the range they quoted. My husband and I are amazed at the job they did. They didn't miss a thing! I was convinced no cleaning service would be this thorough. Even though HCA is a little more than we used to pay, I am happy to pay it! Laurie is professional and customer service oriented and the girls on our team were pleasant and friendly. Thank you, HCA!

The team arrived promptly were friendly and informative and did an outstanding professional job. Usually after my house was cleaned (with another service) I would find a few things that were not cleaned properly or in some cases had not been done at all. When Home Cleaning Centers of America was finished my home was sparkling clean and I did not find anything that wasn't done to my satisfaction. I will use Home Cleaning Centers of America from now on. My search is over!

Excellent work is done by the crew every time they come. My agreement is for an hour and fifteen minutes of cleaning time. They always do the kitchen and bathrooms and then rotate on other stuff. There is a set crew of 3 people who come each time. They are very thorough and do an excellent job. I also feel really comfortable with them in my home while I'm at work, which is a huge relief. One time when they came, we had forgotten not to set the burglar alarm, so it went off when they opened the front door. I was really impressed with how they handled that situation. They called the office who called me, they waited while the police came, waited for me to get home from work to turn off the alarm, and still did my cleaning afterwards! I assumed I'd have to wait since for the next cleaning day since the schedule was now impacted for the day and it was our fault. Nope! Great work, great crew.

Excellent. The saying that " you get what you pay for" holds true. . We are very pleased with the service . We will continue to use this service.,

I used the franchise based in South County. I wrote a check for $93 for my service that day. It was their first time at my house, so I had invoice for another $93 when I got home (as expected). This would represent a total of 6 hours worth of work done in my house that day. I can tell you, there is absolutely no possible way 3 people spent 2 hours cleaning my house. In the first few minutes I was home, I noticed over 20 things that weren't done. There were so many things that were not done, I listed them by room. I'll spare you the full list, but basic things like not cleaning the soiled toilet and not cleaning the kitchen floor are among them. The icing on the cake is that they left the open bag of trash in the backyard. I came home to a stink with flies crawling all over the place. First impressions mean a lot and I could have accomplished what the crew of 3 accomplished in about 1 hour. FYI - I did not pay the additional $93. I also sent the list of 20 items to the home office and never heard from them. The person who owned the franchise did offer to come back and clean my house for free. I declined this. I could never trust them to do the job correctly.

Wonderful!!!My request for information was answered immediately. The owner came out and walked through what exactly the service entailed, and discussed exactly what rooms and services that I wanted. The girls arrived to conduct the initial deep-clean and did an excellent job!! It was so very nice to come home from work to a sparkling clean home -- the stress melted away.I have scheduled a monthly cleaning at a wonderful priceI could not be happier!!

Very well. I would recommend HCCA to family and friends.

Denny with HCCA came over to evaluate the house and to give a quote for bi-weekly house cleaning. He was very professional, extremely thorough, and detailed. I liked the fact they base the price on a customized cleaning agenda you give them. Denny walks room by room with you and you both review what is to be cleaned in each room. The ladies have already completed the initial base clean and did a fantastic job! They have also begun the bi-weekly cleaning and again I am very pleased with their services. They clean my house just as I would if I were able; they are very kind and courteous. I would recommend HCCA!