ENGLISH SWEEP

Description of Work: We asked English Sweep to clean our chimney (we were selling our house, the closing was on September 4, and the buyers were insisting that we have the chimney cleaned prior to close). They came on August 28th to clean the chimney, and we had already moved to Connecticut. I had flown back to supervise the packing of the house. Gregg came, swept the chimney, and told me that while he was able to sweep it, the flue wasn't opening as much as he'd like, and we needed to get it fixed. He also said that we needed to repair a cracked cap. I asked for an estimate, intending to credit the buyers since we were about to close, and I was going to be back in Connecticut in a few days. He started writing out an estimate on the original form (for $650), and then crossed it out and said he'd get back to me. He emailed me on August 30th with an estimate of $1550 for both the damper repair and the cracked cap (along with cleaning all 3 chimneys, which we didn't ask for), and his estimate put the work to be done on September 3, the day before close. I called a few times, and finally got through to them the day before they wanted to do the work, trying to tell them that we only wanted an estimate, not to have the work done, and that the buyers didn't ask for the other chimneys to be cleaned. At this point I was home in Connecticut. I was told that the work was being done, that the buyers were going to pay for the cleaning of the chimneys, and it had already been scheduled. I told them no. I just needed an updated estimate. They not only went ahead and did the work, but they had the buyers there while they were cleaning the other chimneys (without our consent), and when I asked for the updated bill, since it was no longer just an estimate, they sent me an email of an estimate for brand new stainless steel liners ($12,000), and tuck pointing ($1700), on which they had cc'd the buyers. They listed these repairs as needed for "potentially hazardous current standards for chimneys". The buyers cancelled the closing because of this, and it nearly lost us the sale of the house, as well as costing us $12,000 for what the buyers insisted were now needed upgrades. I have no idea what Gregg said to them while he was doing work on OUR house, but I certainly don't trust him. We ended up having to get the liners just to be able to close, but we definitely didn't give him the work. He was unprofessional, pushy, and dishonest. I added the $12,000 to the cost even though they didn't do that work because he cost us that much with his "recommendations."

Description of Work: Arrived at the agreed time. Job was performed professionally. Technician was friendly and helpful. Would use again.

Description of Work: Awesome job thoroughly cleaning my fireplace without creating a mess. Russ was very knowledgeable and took the time to explain how various fireplaces worked. He showed me features on my fireplace that I never knew existed and provided tips to get the optimum performance from my fireplace. English Sweep is well worth the price.

Description of Work: Cleaned the fireplace flu in my family room. It is a vaulted ceiling and pricing is based on the height of the fireplace. We have used them several times. They do great work, they are friendly, clean up when they are finished. I would highly recommend them to everyone. Excellent company and service!

Description of Work: cleaned chimney. Quick and well done.

Description of Work: Dryer duct cleaning

Description of Work: .

Description of Work: .

Description of Work: I have used them before joining Angie’s List. I had a good experience with them and I would definitely use them again.

Description of Work: Cleaned the fireplace

Description of Work: Had chimney cleaned

Description of Work: They rebuilt 2 of our chimneys.

Description of Work: Fireplace and chimney cleaned and tuckpointed for 160.00. Outside chimney tuckpointed, bricks sealed, and joint at chimney and roof sealed for 375.