County Tree Service

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Not so hot.

Don't pay till they are finished.

I worked from home for the day so I could be there. Waste my time = no business. Expected more from a highly rated Angie's List company.

I asked them to contact me so I could be here when they did the work. I got home one morning to find them almost finished. They completed the work, cleaned up very well, and I gave the foreman the check. As I walked back to the house I discovered they had severely damaged a square of the concrete walk beside the house. I ran back, took the check back, and got the foreman to look at the damage. He said there was no sign of any wood on the concrete and there was no way they had damaged it. I said, of course you did, this walk was fine this morning. He went to the truck and then came back and said that one of the workers admitted to doing it. He said they would take care of it. I called the company the next day to verify he had reported it. He had. I asked for the name of the concrete company and that I be informed when they would do the work. I didn't get any information. Two weeks later, with no action, I thought to call the salesman, whose cell phone number I had. He came by, looked at the damage, said they would need to use a concrete saw to separate the concrete and could replace one square, and said he'd deal with it.. Two days later I came home to find someone had been there, had removed a part of the damaged square, and in the process broken the corner of the next square. I again called the salesman and he was appalled. I told him we were having a large party, needed the repairs done in three days, and if they were not done I was calling Angie's list. This time I left my cell phone number in a plastic bag under a rock at the repair site. The concrete guy called me. He said this was the second time he'd been called by County Tree to finish a bad concrete job by the "yahoos" they hire to repair concrete damage. He said the owner had asked him to give him a bid and instructed him to replace one concrete square and repair the damaged corner of the second. He said that was not professional - I said it was unacceptable to me to do it that way. He called the County Tree Service owner (Ted) in my presence and I listened to the conversation. Ted was rude to the concrete guy and in response to being told the owner didn't want the corner repaired Ted said, "I don't give a @#$% what the owner wants!" The concrete guy hung up on him and said he'd never work for him again. I got Ted's cell number from the concrete guy, called him and identified myself as the owner - He was immediately rude to me and said I didn't know anything about concrete, who did I think I was, etc. etc. I hung up, asked the concrete guy to tell me how much he would charge to fix the concrete, and pleaded with him to call Ted and give him the bid. Ted did not answer the phone. The next day the concrete guy called back and told me Ted had called him and asked him to do the repair. Ted called me a few days later to check that the walk was repaired. It is, but of course it does not match the original walk which was only two years old.

They came out and gave us a bid. We compared to others we received and chose this company. They came out the same day we contacted them to be put on their calendar and took down the tree. In fact, the quick same-day removal caught us by surprise. Because of the very rainy season, they had to come back in between the monsoons when the yard had dried out to grind the stump. Job completed and we are very happy with the results. We definitely will use them again and also recommend them to our neighbors and friends.

They were very helpful and even helped my neighbor before they left. I would definitely use them again.

Large work crew finished job in about 4 hours. Clean-up was complete. Good crew boss. All work performed as specified on date promised.

The evaluation and estimate visit was free and gave us several options for dealing with our problem. They additionally identified other potential problems around the yard (3/4 acre semi-wooded lot). For the job, the whole team (8 employees) arrived promptly as scheduled, walked around the lot confirming exactly what was expected and the method for cutting. They divided and began simultaneously taking down the limbs and trees. They were very careful not to use climbing spikes on the live tree (that was not being cut down) to prevent harm to the tree and took great care not to harm existing wildlife. We were amazed at the accuracy of their fall lines. Throughout the process they removed electrical lines across the fall path and reconnected them, took extreme precautions to avoid damage to windows, etc. The stumps were cut to our exact specifications. The team cleaned every stray limb and stick from the yard and used a blower to remove sawdust and debris from the roof, yard, and curb.

They came to my home relatively soon after I called. They got the job done equally as quick. They were skilled and knew what they were doing. They were friendly and polite. I think their prices were very reasonable. They cleaned up everything and did an overall decent job!

They very promptly gave us 2 different bids. We requested to be called when they were coming out, so we could oversee the work, as there were specific limbs we wanted removed. On the first date that was scheduled, they didn't show up, didn't call, and didn't return any of our calls re: their status. 4 days later, we came home to find they had been at our house, still without any return calls or notice, that they were coming. Everything looked wonderful, except one limb that we SPECIFICALLY asked be removed. We called immediately regarding this limb and were told someone would be out. No one came. We again called re: the limb when our bill came. No one came. Over the past 5 weeks, we have made MULTIPLE calls requesting they complete their work, so we could pay them. They have told us multiple times, someone would be sent out, but no one ever has. They called today, rather rude, wanting to know where their money was. The limb is still there.

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The workers showed up a couple of hours late but did a good job of trimming the trees and hauling/cleaning up. They also removed a shrub from the front. They were suppose to grind out the stump from the leftover shrub removal. The workers said they would send someone on Monday of the following week. I called the rep (Steve) and he said he would send someone. Three weeks have passed and no one has come to grind out the stump.

Estimate was provided promptly. There was a bit of delay in starting the work due to other jobs. However no set date was requested. Good job on tree removal. Called them back for some minor cleanup of lower branches on one tree that was trimmed. They responded promptly.

County Tree gave an extensive estimate and description of the work they proposed to do. They were on time and did a huge amount of work in one day. They cleaned up well. They had a large crew which worked efficiently together. They talked with us at the end and asked if there was anything that did not look right to us. When we mentioned a limb, they quickly took care of it.

WE CALLED SOON AFTER THE TREES WENT DOWN AND THE ESTIMATOR WAS THERE TO LOOK AT IT A FEW HOURS LATER. EACH OF THE CREWS DID A PROFESSIONAL JOB. NO ONE EXPLAINED THE PROCESS TO US WE HAD TO ASK AS WE WENT ALONG.

ESTIMATORS CAME AS SCHEDULED. AFTER CONFIRMING WORK ORDER, CREW ARRIVED AND PERFORMED WORK AS EXPECTED, AND CLEANED UP WELL.