Buss & Son Inc

Buss & Sons came out to our home about eight weeks ago to provide a quote on repairing/replacing a broken window in a bedroom. They send replacement was the best option, and they measured the window and took down all the info they needed to send a quote. A few days later, the quote arrived and we hired Buss & Sons. They said that they would order the window (an Anderson window), and that it would be here in three weeks. When the window arrived, they called and scheduled a time to install it. One of us had to take off of work to be onsite to let them in to replace the window. However, not long before they were set to arrive to install the window, we got a call from Buss & Sons: apparently, the wrong window came in. They assured us that they did everything right, it was simply an error with their supplier. They didn't end up up coming out that day, apologized for the inconvenience and offered a small discount for the trouble, re-ordered the window, and it would be another three weeks before it would arrive for installation. Well, last week, they called: the new window was in and they scheduled a time to install it. One of us, again, had to take off of work to be onsite. Two guys from Buss & Sons showed up in a very timely fashion, and went into the bedroom to install the window. Minutes later, they came out to inform us that they, again, had the wrong window come in. They would not be able to install that day after all. The installation guys look embarrassed, and let us know we'd get a call from the owner later that afternoon. It was a Friday, and we did not hear back from Buss & Sons. We figured we'd hear from them first thing on Monday, but no. That wasn't the case either. We had to call them (which is really poor customer service from my vantage point), and when they finally returned a call, we were informed they had a death in the family, but the window had been re-ordered. While I'm very sorry for their loss, if they had time to call and order the window, why didn't they have time to call and follow-up with their customer, who eight weeks later, still did NOT have the correct window they ordered installed? It was during this call that Buss & Sons informed us that all of these issues with the window was not their fault - it was their supplier's fault. There's been a lot of turn-over at their supplier, and things are not going as smoothly as they once did. Here's the thing Buss & Sons did not seem to get: we didn't do business with their supplier, we did business with Buss & Sons. And if, as a company, Buss & Sons, wishes to do business with a sub-par (by their own description) supplier, than that's a reflection of Buss & Sons and the quality of business they wish to do. And if the supplier is so bad, when the first window came in incorrect, why weren't we informed then that their supplier is no longer able to provide dependable service when windows are ordered? If Buss & Sons have identified how horrible this supplier is, why aren't they working to discontinue that relationship and find a new supplier to work with? Bottom-line: we cancelled our order. It was an overall unfortunate experience, and the way Buss & Sons handled communication/customer service in regards to the second wrong window was completely unsatisfactory. We would not do business with them again.

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Went fine. fast professional service

I was very impressed with this company. They worked hard, are reasonably priced, were very professional, and completed high quality work. They also maintained a very clean work site. The serviceman spent 3 hours working on the track. They will be the first company I call if I have other similar needs in my home again.

.I am very pleased with their work. They were a little late on responding to my invitation to bid, but I think that this is due to the fact that they are a family business (father and son) who actually do the work! They were very conscientious to do an excellent job, which they did. When we made an appointment to install the door, Patrick was there on time and immediately began to work. Steve (the father) showed up the replacement door and sidelights very soon after and the work was finished without them taking any breaks. I was so pleased that I contracted them to replace the door between the house and garage.

Patrick came out within a few days of my call to measure the openings. He came back when the glass he ordered arrived. He did a great job of installing and sealing the new windows.

Communication was very inadequate. When I called Mr. Buss to say that I would like him to install the doors, he didn't get back to me for several days. The contract calls for putting 10% down, but I didn't know how to do that because he hadn't called me. When he did call it was to set up a date to do the work, which was great. I did call again just to make sure that he would be coming out, and I actually reached his son who was much more personable. I told him I wanted the same kind of doors I had, with French panes; and what they brought were vinyl (?) white tack-ons to impersonate French doors. There were no follow-up calls at all to see if everything was okay, which I thought that was odd. The doors didn't exactly fit. It looked like they had to do some carpentry around them, and they used a very sticky caulking product that immediately attracted dirt and stayed sticky (and getting darker -- it's a walk-out basement) for months! Nothing was painted because it wasn't included in our initial conversation, and I didn't know they'd be leaving bare wood. I would've paid them to make it look finished.

I have used them before and they have always done excellent work at a reasonable price.

We had a very positive experience.

Steve came around and measured up all the doors. He was polite and helpful and explained how he can order the doors from his local supplier and suggested I hit their small show room to see what I liked. I did just that - it was only partially helpful giving me an idea of the brands they like. Steve then advised on the quality of each brand and I was able to select what I wanted from the manufacturer web site and give Steve the details on what to order. I like to work mostly via email and Steve responded within a day or two to each email I sent, after a couple more meetings he gave me the final proposal and we put the order in. Steve was unable to provide the door handles I wanted - so I had to pick those up myself from a hardware store. We agreed on price and once the doors were delivered to his supplier a date was set. The doors arrived in the morning, Steve and his son + one helper arrived not long after. Job took 2 and a half days - doors are well installed and I am typing this some months after the fact and nothing bad to report. At the time of install the front door was scratched quite badly when removing old handle - Steve had the door repainted at his expense. Some points were lost as I found a door or two at the time of installation a little wonky or loose as well as that front door scratch and although there was no problem with Steve coming and fixing the issues he admitted he had noticed them at the time but failed to actually tell me or do something about it which is unprofessional. There was also a compressor left running in my basement which scared the crap out of me one evening when it sprung into life. Funny for me - but would not be funny for someone with a dodgy ticker. I would recommend Buss and Son to anyone as they were good at what they do and the price was right.

Buss and Son was recommended to us by another highly rated service provider and we had really high hopes based on the Angie's List reviews. I was in contact with Mr. Buss and his son both by phone and email, and it was easy to arrange a time for them to come take measurements for an estimate. We accepted the bid of $660, which was significantly lower than some "ballpark" estimates that I got in quick phone calls to other companies. Initially, we had some issues with the deposit check being misplaced (presumably the open envelope had gone back into the mail). I understand that things happen, and I stopped payment on the check and deducted that fee from the total due, which wasn't an issue for him. The door came in within about two weeks, more quickly than I would have expected, and we arranged for the installation the following week. My partner was home for the installation. He arrived on time and got right to work. It took a few hours, and she checked with him a few times. He said that he'd needed to use lots of caulk and shims to get the door straight (totally believable), not to open the door for a few days while the caulk set, and that we shouldn't have any trouble with the door. Once he was finished he seemed to leave in kind of a hurry and didn't really discuss anything further. When he left, she went out to make sure everything was locked up and found no fewer than 18 nails/screws on the ground where he'd been working. (We have dogs, so this is a particular issue in our backyard.) There was caulk smeared on the concrete sidewalk, wood chips/splinters, etc. A cabinet that was just inside the door frame was taken apart without comment or explanation (it's not an issue for us - but it could have been, and an "I'm really going to have to take this off" would have been considerate), and the interior light was left on. Aside from the poor cleanup, the finishing was really not good. There are trim nails that went through the trim, but not into the framing. And really - I'll admit that I am terrible at caulking... but the caulking here makes mine (right next to it) look pretty decent. The first opening of the door was pretty difficult, as the last closing had pulled a bit of caulk onto the threshold. I had to open/close a number of times and scrape with a putty knife to get the door to open/close smoothly. There are gaps in the caulk around the door frame that are at least 1/4" wide. In fact, we discovered with the recent freezes that there's enough of a gap at the edge of the threshold, that rainwater will freeze and then raise the threshold enough to prevent the door from opening. Once the weather warms up enough, I'll need to go back over the caulking to seal completely around the door. It IS great to have a working door that doesn't require a lot of effort (except when there's a wet freeze). The door itself appears to be installed quite well, and that's the good thing. For the first time in ages, we don't have rainwater all over the floor by the door. We really wanted this to be a great experience, but in the end the finish work was pretty disappointing and we can't recommend them.

Steve took about 2 hours and did a good job except when he finished the first time the threshold he installed was cracked and he had to come back the next week and replace it with a fixed one. All in all I think it was a good job and I would use him again to seal my doors and windows.

Fairly simple job fairly simply solution. They came out and measure and then within a short period of time they cam back and installed it. One time quick and responsive and fair price..

Excellent. This is a small company with only two employees, Patrick and his father. Their prices are extremely competitive. I originally scheduled an estimate with a big window company and they couldn't come for over a week. Patrick arrived the same day I called and I was able to get the window quickly. The price was terrific and Patrick was very pleasant to deal with. Great service! So good that I ordered another window.

They were very good. They were very prompt. The price was reasonable. They did good work; it was first class as far as we can tell today. So we are very happy with them.

I did not deal with him directly; my husband did. I know he came promptly and fixed it. He gave us the Angie’s List discount. My patio door got jammed and was open about 9 inches. He came in about 45 minutes after I called him. He said it would cost us $75 but he gave us $25 discount for the first time and also a $25 discount because we were part of Angie’s List. It costed us $25.

Everything was very fast and professional, and the door is top-quality. Steve was very helpful with working around our schedule and the spring weather. One of the smoothest home improvement projects I've ever had done.

Great experience. I would use this company again. Mr. Buss and I had some trouble getting in touch with each other, but he followed up on every message I left. He came to do the work promptly and was neat and professional. I felt his price was reasonable.